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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,002 Reviews

2,002 Reviews of Scranton GMC of Vernon - Service Center

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June 04, 2021

Very professional and couteous....work was completed in a timely fashion and all employees were very pleasant. Facility was clean and care was taken to wipe all surfaces. More

by dmacdaid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
June 04, 2021

I scheduled a 2009 CTS for service and a 2019 XT5 for service the following day. The idea was to drop one of then swap the next day and pick the second one up when done. Worked great thanks to the servic More

by IRISHPKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Vescovi, David Rogers
Jun 05, 2021 -

Scranton GMC of Vernon responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 04, 2021

Always professional and courteous staff.Service dept is Always professional and courteous staff. Service dept is immaculate and well kept. Mr David Rogers, Service Consultant was extremely knowledgeable of More

by MANZI.NANCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Transportation Driver, Amanda Soucie, David Rogers
Jun 05, 2021 -

Scranton GMC of Vernon responded

Nancy, thank you so much for your kind words for David, and for taking the time to leave us this wonderful feedback!

Jun 06, 2021 -

MANZI.NANCY responded

You are very welcome! I have been a customer for over 25 years and have only great experiences with sales,service, and parts dept. All have been honest, fair and professional!

Jun 06, 2021 -

MANZI.NANCY responded

Thank you for your professional staff and service!!

June 03, 2021

They fixed the window washers but the tire monitor is still broken after replacing it and the bill for that was $175.00. I’m not pleased! More

by donaldjwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rogers
Jul 06, 2021 -

Scranton GMC of Vernon responded

Donald, we're sorry that you didn't have a positive visit to our service department. Would it be possible to have someone from our management team reach out to you directly to discuss this (if it has not been addressed)? We'd love the opportunity to address any issues with our team here. Thank you for your time.

June 02, 2021

Great service. Easy to speak to. Very courteous staff. Returns phone calls promptly and keeps you informed of issues. Explains all issues in understandable language.not car talk More

by Skimark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heff, David Rogers
Jun 03, 2021 -

Scranton GMC of Vernon responded

Awwww you're making us blush! Thank you so much for taking a few minutes to post about your positive experience, we really appreciate it! Have a great day, and we hope to continue to impress :)

May 31, 2021

They are very thorough explaining what steps they are going to take and follow through and do the work properly. And vehicle is ready when promised More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2021

Scranton is and will always be my car service and car shopping place to be because their customers services is number 1 in my book. More

by dojo50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
Jun 03, 2021 -

Scranton GMC of Vernon responded

We may not know who exactly you just from your screen name, but thanks dogo50 for the compliment! We love hearing from a happy customer, it totally makes our day :) We hope you have a great day too!

May 29, 2021

Another wonderful experience as always. The staff is always so great and helpful. They always do what is needed and nothing more like other places do. More

by NELCRUZ28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
May 29, 2021

Everything went smoothly. I only had one issue with the car, the radio stays on when the car is turned off and the door is opened. No one knew what or why that was happening yet when I left there, the prob More

by MARKOW01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers
May 29, 2021

My tires were put on quickly, great customer service provided by David as always. Never have to worry about the service that I’m provided with More

by Melanie.Morrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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