Scranton GMC of Vernon

Worst car buying experience I've ever had By far, this was the worst car buying experience I've ever come across. I highly regret purchasing my vehicle from Scranton Motors. I was willing By far, this was the worst car buying experience I've ever come across. I highly regret purchasing my vehicle from Scranton Motors. I was willing to pay their full asking price. When talking with the Sales guy and Finance lady, they kept telling me that the $185 VIN etching is REQUIRED and the ridiculous $599.99 dealer fee was NON-NEGOTIABLE. They were not willing to budge on any price, what-so-ever. But on the document to be signed, it says VIN etching is OPTIONAL, and the dealer fee is NEGOTIABLE. I felt lied to. The finance lady told me I need to "let the debt settle" for 4 months before paying it off. And then told me 6.5% was the best APR they could get me. These were both lies. I ended up refinancing the next month at 2.75% with a different bank, because I have an 800 credit score. When I came to pick up the vehicle the next day after getting all the paperwork done, they wanted me to pay $20 to put a temporary plate on the vehicle. The vehicle was also dirty. Not fully vacuumed. Not to mention, I then discovered a huge dent in the side of the vehicle, about the size of a soccer ball. They wanted me to give them $400 to fix it. After spending hours arguing, they finally "Tried" to fix it for free, but only took 10% of the dent out. After a few weeks of driving the vehicle, it had engine misfires. I took it back to get it fixed, but the same problem occurred. So I took it back again, and they said they weren't able to reproduce it. After driving it home, the engine would misfire. I ended up selling the vehicle, and lost a bunch of money. I should have seen all the RED FLAGS. I will NEVER deal with Scranton Motors again. I am extremely unhappy with this dealership. They need to treat their customers better or they WILL GO OUT OF BUSINESS. More

Tire leaks still and now tires not aligned with sensors Tire pressures not aligned with tire leaking, eg says tear is low but actually it is front (tire previously repaired). Oil change was great this pesk Tire pressures not aligned with tire leaking, eg says tear is low but actually it is front (tire previously repaired). Oil change was great this pesky tire and sensors not a good story More

Awesome Experience I have to say from the 1st meeting with my great salesman Bill Anastasio, then the follow up emails from other Scranton representatives making sure t I have to say from the 1st meeting with my great salesman Bill Anastasio, then the follow up emails from other Scranton representatives making sure the service was going well if not how they could help, and to Chris the finance manager who made the signing of paperwork go smoothly. I would highly recommend this dealership.. More

2 hour oil change and tire rotation It took 2 hours for an oil change and tire rotation. I made an appointment too, not just a walk in. Then they tried to charge me 80 when the on goin It took 2 hours for an oil change and tire rotation. I made an appointment too, not just a walk in. Then they tried to charge me 80 when the on going deal is 49.95. It took another 5 minutes to change paperwork after waiting 2 hours already. More

Great service I really, really appreciate the Scranton service team squeezing me into their busy schedule at the last minute to fix my car due to a warning light fo I really, really appreciate the Scranton service team squeezing me into their busy schedule at the last minute to fix my car due to a warning light for the park brake. It turns out the car needed a software update. My car is always fixed right the first time and returned clean. Scranton is fortunate to have good service writers and technicians who really know GM cars. More

Best car buying experience This was by far the best experience I have ever had with purchasing a vehicle. From the very beginning of the process to the end. My family will nev This was by far the best experience I have ever had with purchasing a vehicle. From the very beginning of the process to the end. My family will never buy outside of Scranton Motors ever again. Every sales person should have the type of Customer Service that this dealership has. More

Scranton treats their customers like family. I have leased my last three cars from Scranton Motors. Dan always takes good care of me. He spends a lot of time on finding the right car for me. Ever I have leased my last three cars from Scranton Motors. Dan always takes good care of me. He spends a lot of time on finding the right car for me. Everyone there goes above and beyond. Thanks Scranton More

Staffs are great They make the process a lot easier than I expected. Great service, the salesman gave me a lot of option to chose from, highly recommended. They make the process a lot easier than I expected. Great service, the salesman gave me a lot of option to chose from, highly recommended. More

Vibration not solved Many attemps to fix problem and it is still not fixed. They said it is within GM's design specification, was told to live with it. GM has had this pro Many attemps to fix problem and it is still not fixed. They said it is within GM's design specification, was told to live with it. GM has had this problem with a lot of there vehicles for four years now and have still decided to do nothing about the vibration. More

Best Team Anywhere I have been buying n servicing cars from Scranton Motors for over 15 years. I wouldn’t go anywhere else!!!! The sales n service departments are profe I have been buying n servicing cars from Scranton Motors for over 15 years. I wouldn’t go anywhere else!!!! The sales n service departments are professional n friendly Always!!! More