Scranton GMC of Vernon

Oil change 2 hours for oil chang unexceptionable to have oil changed. People work and sitting in waiting room for 2 hours is not good service gggg 2 hours for oil chang unexceptionable to have oil changed. People work and sitting in waiting room for 2 hours is not good service gggg More

Dan McCann the Ambassador of Cadillac Our experience with Dan was amazing, he has a plethora of knowledge on the Cadillac brand like no other. He had an answer for ever question that we Our experience with Dan was amazing, he has a plethora of knowledge on the Cadillac brand like no other. He had an answer for ever question that we had. Rocky came it with the right numbers like he promised! Here we are as happy as claims ready to drive until the sun come up!👫 More

Great service experience! Great experience for routine maintenance!! The service folks were super friendly, answered all my questions and had everything done earlier than promi Great experience for routine maintenance!! The service folks were super friendly, answered all my questions and had everything done earlier than promised. And the car was even washed and vacuumed!!!! Thanks!! More

Car buying Experience you are looking for! I purchased a used GMC truck. They were on top of everything. Made the process smooth and comfortable. Could not ask for more. The truck was delivered I purchased a used GMC truck. They were on top of everything. Made the process smooth and comfortable. Could not ask for more. The truck was delivered clean and ready to go. They were all very professional and followed up with me to ensure all was well and to see if there is anything more they could do. I would certainly return to Scranton motors again in the future. More

Outstanding The Scranton family is very professional, very knowledgeable and always want to help. The folks at Scranton Motors always make you feel welcome and do The Scranton family is very professional, very knowledgeable and always want to help. The folks at Scranton Motors always make you feel welcome and do a great job. It is a pleasure going there More

Wonderful experience I had a great experience working with the Scranton motors team. They went above and beyond to get me the perfect car, I left so happy and smiling from I had a great experience working with the Scranton motors team. They went above and beyond to get me the perfect car, I left so happy and smiling from ear to ear! More

MY Car was there for 2 weeks.NO CALL BACKS FROM GEN MANAGER I'm not pleased that the General manager Ryan Williams or Meghan Scranton didn't do a follow up call on the poor service as promised. I'm not pleased that the General manager Ryan Williams or Meghan Scranton didn't do a follow up call on the poor service as promised. More

Extremely accommodating Lauren was very helpful and definitely took the term “customer satisfaction “ to a new level. Although my initial visit on Saturday did not go the wa Lauren was very helpful and definitely took the term “customer satisfaction “ to a new level. Although my initial visit on Saturday did not go the way I planned, eventually Lauren/Scranton agreed to my terms and everything worked out for the best. I More

not the best experience I felt rushed through the entire process. Business manager at 1130 told me if I could go home and get my car that I was trading in and be back by 1 th I felt rushed through the entire process. Business manager at 1130 told me if I could go home and get my car that I was trading in and be back by 1 that would be great as he had a meeting. I live 40 mins away. I flew home emptied 5 years worth of stuff out of my car flew back and he was just eating his lunch. The salesman Jason did not go over anything about my car. I didn’t know how Bluetooth worked, how the second and third row of seats laid down flat, that my remote opened my back truck, and he didn’t tell me I had XM radio till 3 weeks later when I found out on my own. I still am reading my Manuel finding out about my car. I didn’t expect him to go over everything but some of the basics would of been nice. I was told car was detailed it was done poorly if it was done at all. I had to go back for the screen on moon roof to be fixed which was broken the day I purchased car but figured i would bring it back when I would go for an oil change. Service gave me a hard time telling me it would cost me money if they had to fix it. If Jason the sales man went through the car with me he would of seen that it was broken from day one. I purchased an extended warranty and that wasn’t in the system at the service dept so had to deal with that and prove to them that I had it. Service told me on the phone when I made an appt to get my service engine light that was on looked at that they would have a car for me when I came. When I got there they had nothing for me. So far the experience at Scranton has not been the best. More

Nice team, poor follow through. Good job on current rrpair, no resolution on 4 month old battery replacement based on core dying while traveling needing AAA. Sarah gave great custom Good job on current rrpair, no resolution on 4 month old battery replacement based on core dying while traveling needing AAA. Sarah gave great customer svc, issue was no follow through from april svc mgr, and yesterdays svc mgr. More