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Scranton GMC of Vernon
Vernon, CT
2,917 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
In Hartford? We have the new GMC or used vehicle for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,917 reviews
November 07, 2018
Service stabilitrak and traction control light on I had my service stabilitrak and traction control light come on. It gave me the DTC codes of CO710 and CO0455. I asked the service advisor Rich if thi I had my service stabilitrak and traction control light come on. It gave me the DTC codes of CO710 and CO0455. I asked the service advisor Rich if this service was covered as either a warranty or a service bulletin and was told it possibly was. Then I received a phone call stating it was not covered. I provided the service advisor Rich with the service bulletin #'s directly from the GM website. The service bulletin # is PI0639A. Rich also checked his computer system and also pulled up the same service bulletin #. He said he believes this was going to be warranted by GM and he would get back to me. Then he called the next day and said it wasn't covered and it would cost me about $500 which I questioned over again and eventually paid when I picked up my truck. The actual service bulletin states the same exact issue that I had. They replaced my steering wheel position sensor GM # 20910871 but charged me for this. I believe this should have been covered by GM and not by me. There is proof of a service bulletin with this same exact issue that is specific to my vehicle which is a 2011 Chevrolet Silverado. Please feel free to email me if there is anything else I can provide to you. I would really like to be reimbursed the monies paid for this service that I believe was supposed to be covered under a GM warranty. Thank you, More
by MassConn
Verified CustomerEmployees Worked With
Richard Collette Service Advisor
November 07, 2018
Costumer service & Sales I needed to get this done all over the phone Steve took the time even though he was extremely busy to get it done. I thank Steve very much this is a I needed to get this done all over the phone Steve took the time even though he was extremely busy to get it done. I thank Steve very much this is a Very important purchase for me.. Thank you again, Mitch Christy Joliet IL.. More
by mitch christy
Employees Worked With
November 06, 2018
They kept their promise! Had a noise probllem with the rear end and it was costly to fix! The truck was still under the drive train warranty period and theytook care of everyt Had a noise probllem with the rear end and it was costly to fix! The truck was still under the drive train warranty period and theytook care of everything! They did a fantastic job! The service righters are good people, knowledgeable and caring! More
by marcel1444
Employees Worked With
Samantha Savage
November 05, 2018
Excellent first time We bought a Encore at another dealership and we brought the car to your dealership for its first oil change/tire rotation. Outstanding job!! And Saman We bought a Encore at another dealership and we brought the car to your dealership for its first oil change/tire rotation. Outstanding job!! And Samantha,the service rep, was a real sweet heart . More
by RayVanZant
Employees Worked With
Samantha Savage
November 05, 2018
Thumbs down My car was looked at and motor taken apart, it was not put back together before i picked it up one month later, it was left in the rain some how and m My car was looked at and motor taken apart, it was not put back together before i picked it up one month later, it was left in the rain some how and motor was full of water and missing pieces. This is unacceptable in my eyes. They said they gave me a discounted diagnostic but i think i was over charged to start with. Dealer couldn't help me either, they sold me this car originally but would not help me affordably get into another car after telling me my motor was blown. My macanic was able to fix it. xxx More
by Scrantonsucks
Employees Worked With
Rocky Hernando
November 05, 2018
Heads above my local mechanic I took my car into the local mechanic having been burned by a dealership on a known issue on my 14 year old vehicle. Local mechanic had my vehicle for I took my car into the local mechanic having been burned by a dealership on a known issue on my 14 year old vehicle. Local mechanic had my vehicle for a full 3 weeks and could not solve the problem. My Dad suggested Scranton and with some hesitation I took my vehicle there. They diagnosed on the spot, gave an estimate right away. I had my car back in good working order in no time! I held back one star because of what was likely a misunderstanding. I had also hoped for a look see at the rear passenger door and that didn't happen. Likely a communication issue. No big deal. More
by Jan97
Employees Worked With
Mike Griffin
November 05, 2018
Thank you I brought my dads Sierra 2500 in for service and we are very pleased with the care and proper experienced at your store. Thank you I brought my dads Sierra 2500 in for service and we are very pleased with the care and proper experienced at your store. Thank you More
by Marty
Employees Worked With
Samantha Savage
November 05, 2018
Great job I was very happy with the service we had to get an oil change and some normal maintanence stuff taken care of and samatha explained it and helped me m I was very happy with the service we had to get an oil change and some normal maintanence stuff taken care of and samatha explained it and helped me make the correct choices for my car and budget. More
by Ksiv
Employees Worked With
Samantha Savage
November 05, 2018
Many repairs to pick up truck: Dash board sensor repair made Check engine sensor indicated vacuum sensor was bad. Scranton got that fixed so I could get my truck to pass emissio Dash board sensor repair made Check engine sensor indicated vacuum sensor was bad. Scranton got that fixed so I could get my truck to pass emissions Had many other major repairs done, radiator, gas tank system replaced, and given a multitude of many things that needed to be fixed but at this point I have put in thousands of dollars beyond its worth to keep it going. Would buy new but the price for new trucks is outrageously unaffordable even for a person making over $100,000 a year. The taxes in Connecticut is atrocious and it is absolutely a disgrace to pay an excise tax on these vehicles . Not Scranton’s fault but something needs to give here so we can buy your great trucks! More
by Keywest
Employees Worked With
Other Employees :
Not sure of all your great employees but they are all very hard working great people!, Amanda Soucie, Mike Griffin, Josh Simmons, Sarah Connor
November 05, 2018
Five Star Experience Unfathamable level of customer service from all departments. Would recommend to EVERYBODY and will certainly be purchasing my next one from them as we Unfathamable level of customer service from all departments. Would recommend to EVERYBODY and will certainly be purchasing my next one from them as well. John Zito is one of the nicest managers you’ll ever meet at a car dealership and I can’t thank Chris Champagne enough for all of his hard work obtaining an amazing approval for me. More
by Rweljkovic
