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Scranton GMC of Vernon
Vernon, CT
2,917 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
In Hartford? We have the new GMC or used vehicle for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,917 reviews
January 19, 2019
Encore service The experience was good. All people involved were professional and pleasant. Good overall experience. Can’t reme the guy who helped but he was real p The experience was good. All people involved were professional and pleasant. Good overall experience. Can’t reme the guy who helped but he was real professional More
by KEVROB27
Verified CustomerEmployees Worked With
Can’t remem name
January 19, 2019
Poor Customer Service. I did not have a good experience. I brought my truck in for recall service and to check the transmission. Service department had it all day and called I did not have a good experience. I brought my truck in for recall service and to check the transmission. Service department had it all day and called at the end of the day that it was ready for lock up. When I asked about the transmission issue they said they couldn’t find anything wrong. No Ine called earlier in the day to tell me this and talk to me about the specific problem. Instead I would have to schedule another time to bring it in and test drive with a technician. I asked that someone call me the next week and even asked that it be escalated to the manger but no one ever called to follow up. Very very poor customer service. More
by matt123
Employees Worked With
Mike Griffin
January 19, 2019
Thanks I have zero interest in any survey that forces me to fill in a question like this. Much less have to put in the title for it. I have zero interest in any survey that forces me to fill in a question like this. Much less have to put in the title for it. More
by KAVANAGHJ
Employees Worked With
January 19, 2019
Great Customer Service to accommodate me. Keith, Beverly, Ryan, Darnell and staff give me great customer service. They really try to address and accommodate all of my needs. I appreciate alway Keith, Beverly, Ryan, Darnell and staff give me great customer service. They really try to address and accommodate all of my needs. I appreciate always being given a great Cadillac for transportation while my car is being serviced. More
by LORIBELLCARTER1
Employees Worked With
Other Employees :
Darnell, Amanda Soucie, Ryan Williams, Keith Alamprese, John Zito
January 17, 2019
Excellent service Excellent initial response, accommodating to time needed to test drive, knowledge of vehicle, great price, overall the best and easiest car buying exp Excellent initial response, accommodating to time needed to test drive, knowledge of vehicle, great price, overall the best and easiest car buying experience to date. More
by ckstaggs11
Employees Worked With
Chris Champagne, Liz Kibby
January 17, 2019
Horrible service damaged my car I went there because my head lights stopped working. I waited over two hours even though I was there early. When the advisor Cody got back to me he sa I went there because my head lights stopped working. I waited over two hours even though I was there early. When the advisor Cody got back to me he said I needed two bulps and a connector. The service was done and I was on my way to work when my battery light came on after I drove off but I had to go to work. Once I got off work my car started to die and the alternator went. When I called back Cody said it wasn’t their fault even though they left the key in the ignition of the car the whole time I was waiting for them to finish up.when I called back to get a price for the part they charged me double for the part itself. I will never go back here and hope no one else goes through the same experience. More
by Cnjp454
Employees Worked With
Cody
January 16, 2019
Awesome No place that I know of you can have 8 quart oil change and take a vehicle washed for $50. It takes a while but jiffy lube never did Grease by truck. No place that I know of you can have 8 quart oil change and take a vehicle washed for $50. It takes a while but jiffy lube never did Grease by truck. what's the Valvoline once they took my air filter out charge me for a new one and never put one back in cause my mass airflow sensor to fail. More
by KEVIN_P_MARTIN
Employees Worked With
Rachel Barnes
January 16, 2019
Great job As always the folks at Scranton Motors what professional thorough and did an excellent job and it took very little time. I would definitely recommend As always the folks at Scranton Motors what professional thorough and did an excellent job and it took very little time. I would definitely recommend Scranton's service Department to any one of my friends and know that they will be treated fairly More
by Bill
Employees Worked With
Other Employees :
Chris Champagne, Meghan Scranton, Keith Alamprese, Trevor Barbersek
January 16, 2019
Overall a good experience. I think Jason needs a little more training in dealing with customers. He said the "remaining oil life" indicates amount of oil remaining in crank case I think Jason needs a little more training in dealing with customers. He said the "remaining oil life" indicates amount of oil remaining in crank case. I have read several articles saying the onboarding computer also measures such things as is viscosity, and is a way to gauge oil life remaining no matter how long between oil changes. He might try this with a female customer but not with someone who has worked in dealerships. Check with Paul in parts, wrap go way back! Other than that it was a very good visit. More
by IRISHPKC
January 15, 2019
I basically got screwed over I went to have car 2007 chevey cobalt repaired for steering getting stiff they diagnosed it said it was steer motor I got it replaced somewhere else s I went to have car 2007 chevey cobalt repaired for steering getting stiff they diagnosed it said it was steer motor I got it replaced somewhere else simple job 2 bolts 2 wires still didnt resolve problem I told them they misdiagnosed it they said they had to look further into it .they had car overnight I got it back end of the night saying they think it was comming from front end ???? So I gues it took them the whole day to check and they couldn't figure it out now they want more $$$$$ to spend more time guessing and they had the master technician look at it. I brang it to another garage they figured it out in 1/ 2 hr so now I will contact DMV More
by DD
Employees Worked With
Manager and service counter not sure of names
