Scranton GMC of Vernon

Above Excellent service When i came for service i had no idea where being without my car would take me..but my service rep Amanda 👍👍👌👌went above and beyond my expectation When i came for service i had no idea where being without my car would take me..but my service rep Amanda 👍👍👌👌went above and beyond my expectation which made the weeks bearable. She kept me uptodate on every situation..which gave me a peace of mind .I could go on but it would be montonous and redundant..She provided an exceptional service and last but not least a big shout out to the shuttle drivers..very courteous fellows👊👊. I thank you all More

Slow but methodical service! So I had a very unique situation with my 2015 Cadillac Escalade ESV. when I went to press the button the vehicle will not start. There was no crank no So I had a very unique situation with my 2015 Cadillac Escalade ESV. when I went to press the button the vehicle will not start. There was no crank no mechanical noise whatsoever. The vehicle was initially repaired by alderman Cadillac in which they claimed it was a key fob issue. I got home in the vehicle would not start again. I decided to have my vehicle towed to Scranton Buick GMC Cadillac because of how late they're service hours are. David. My vehicle diagnosing it with an ECM failure. I picked up my vehicle only to find out the next morning that it would not start again. The vehicle was towed back to Scranton and they took their time correctly diagnosing the problem. they called and help when they needed help and they communicated frequently with me about what was going on. I will say that from time to time I had to call in to check in and find out what was going on but nonetheless they did an exceptional job and my vehicle runs great. During both visits Mike Griffin and Josh where my service advisors. And a special thank you to Beverly, who put me in a like for like vehicle loaner during the majority of the 4 week repair process. The new general manager or service director I'm not sure what his titlen is, Keith Selander, is going to be an absolute asset to the dealership. Components that were not covered under my warranty and not covered by general motors, Keith fought hard with GM to get money to cover the cost of my repair given the Mis-diagnosis of the problem the first time around. I live 30+ miles from this dealership....it will be my main dealer going forward. More

Very knowlwdgeable and helpful Found a Colorado on line and asked if it was a long bed. James replied that it was not but let me know about another Colorado they had was. I drove Found a Colorado on line and asked if it was a long bed. James replied that it was not but let me know about another Colorado they had was. I drove over an hour to test drive the Colorado. He answered all my questions about the truck. A few questions he did not know the answer to, he found out the answer and got right back to me. He provided all the documentation about all the service the truck received. He took the time to allow me a highway test drive for 1//2 hour or more to let me thoroughly evaluate the Colorado. When it came time to deal he was open to negotiation. They worked hard to get the deal done that morning so I could leave my trade in and drive home the new truck. More

service of GMC terrain Service was great and the employees were very helpful, the waiting area was clean and comfortable and the rest room was spotless. keep up the wonderfu Service was great and the employees were very helpful, the waiting area was clean and comfortable and the rest room was spotless. keep up the wonderful job. More

Grand Cherokee Trevor, Bill, and Chris were great to work with! Negotiating was easy and I was given a fair price for my trade-in. This was my first experience purch Trevor, Bill, and Chris were great to work with! Negotiating was easy and I was given a fair price for my trade-in. This was my first experience purchasing from a dealership, and it was a breeze! More

Excellent Customer Servive You can tell that the whole team at Scranton really cares about their customers. Everyone there had a smile on their face, and treated me like family. You can tell that the whole team at Scranton really cares about their customers. Everyone there had a smile on their face, and treated me like family. I had the Privilage of working with David. He made the whole process of buying my new truck incredibly easy. Not only will I continue to buy my vehicles from this dealership, but I would recommend them to my friends and family. More

So Happy! Bob and everyone that I met were great to work with and I love my new car! I would definitely recommend Bob and Scranton Motors! Bob and everyone that I met were great to work with and I love my new car! I would definitely recommend Bob and Scranton Motors! More

Great service All of the things that needed to be repaired was complete and the service was outstanding thanks again for the service and the treatment alsome. All of the things that needed to be repaired was complete and the service was outstanding thanks again for the service and the treatment alsome. More

Awesome Service Department !!! They were very helpful, knowledgeable and resourceful. They went above and beyond to meet my needs :) I would absolutely recommend their service depar They were very helpful, knowledgeable and resourceful. They went above and beyond to meet my needs :) I would absolutely recommend their service department to any of my friends and family. More

A great experience and not a waste of my time. My wife had found a Chevy Colorado on Cargurus that was being offered at Scranton GMC Vernon. I went to check it out not sure I was ready to buy but My wife had found a Chevy Colorado on Cargurus that was being offered at Scranton GMC Vernon. I went to check it out not sure I was ready to buy but Bob Navin took the time to explain the value of purchasing a CPO vehicle and made me feel comfortable buy addressing all my concerns and working with me to get down to a number where when it came time to say yes to my new truck I felt that it was just such a win win!! I want to thank Bob for his time and most of all as a stepdad of a Marine I want to thank him for his service. Ed Lokiec More