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Scranton GMC of Vernon

Vernon, CT

4.5
2,935 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,936 reviews

June 09, 2019

Oil change , vacuum and wash was great. Not expecting wash and vacuum. Was very happy with my service, Evan and Amanda were great and helpful More

by Skillen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Evan Blanchette
June 08, 2019

overcharged. service installed additive for trans. Idid not order or want, $50.00 up charge.Quoted,by phone,that auto. trans. flush would be $230.00,was billed$24 More

by szymkowicz2020@sbcglobal.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
mike ?
Jun 10, 2019 -

Scranton GMC of Vernon responded

We are so sorry for any miscommunication about the price of your service. We're glad that it was able to be worked out and adjusted, but we certainly want to avoid having this happen in the future. If you have any additional information, or have any concerns still outstanding, management has been made aware of the situation, and you can reach out to our Service Director, Keith Selanger at 860-872-9145 or by email at KeithS@scrantonmotors.com. Thank you for your feedback.

June 06, 2019

Friendly and Courteous Knowledgeable sales staff who know their automobiles. There were many different makes and models to choose from, so if you can't find anything you wan More

by isb4
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Barbersek, Liz Kibby
June 06, 2019

Helpful staff I always bring my car to Scranton for service. Beverly and Amanda were very helpful and knowledgeable. It was a pleasure working with them to get my C More

by JODYCATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie
June 04, 2019

Scranton Motors is a great place to buy a vehicle! We had a wonderful experience when we bought our new truck. Our salesperson Liz was great to work with. She explained everything in full detail. The p More

by glastonburywater2013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Kibby
June 04, 2019

Dealership was unable to repair my vehicle. There are no phone service bulletins and a class action lawsuit against GM for my vehicle and transmission problems. The dealership allegedly could n More

by DWOOD10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren Carey
Jun 17, 2019 -

Scranton GMC of Vernon responded

We're sorry that your transmission issues were not able to be resolved, and you left feeling unsure about the information you were given. Just to make sure that all your concerns are properly addressed, our Service Director would like the opportunity to talk with you about your situation. He can be reached at 860-872-9145 or by email at KeithS@scrantonmotors.com. Thank you for the feedback.

June 01, 2019

Oil change Waited 3 hours for oil change and then they told me I need new breaks on the car I just bought used in December no way it should need brakes More

by ali0409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan
Jun 24, 2019 -

Scranton GMC of Vernon responded

Ali, We are so sorry for the wait you experienced during your oil change. Although unforeseen things happen, we very much do respect your time and try to serve all our customers in a timely manner. With regards to the recommendation on your brakes, we always err on the side of caution when it comes to keeping our customers safe, and our technicians would rather inform you of a potential issue and let you make the decision than not mention the issue at all. Thank you for the feedback.

June 01, 2019

Great experience . Outstanding experience . Worth the ride from anywhere . White glove service . knowledgeable. Very helpful and considerate from sales to servic More

by Mark12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Champagne, Robert Navin
May 31, 2019

Excellant professional courtesy The dealership was very clean no pressure professional from my salesman to the finance manager. I drove 40 miles and it was worth the trip. More

by Walter2382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne
May 29, 2019

Lickety-Split I recommend Scranton's Service Center completely and without reservation. My sunroof would not close completely and given the deluge of rain we have b More

by Fitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romaine
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