Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Scranton GMC of Vernon
Vernon, CT
2,936 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
In Hartford? We have the new GMC or used vehicle for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,936 reviews
June 27, 2019
Above and beyond! Robert Navin is an amazing person that goes above and beyond for the customer. He made the purchase process seamless from the time we walked in. If yo Robert Navin is an amazing person that goes above and beyond for the customer. He made the purchase process seamless from the time we walked in. If you’re thinking about purchasing or leasing from Scranton motors ask for Robert and you’ll definitely enjoy your new purchase! More
by randy.persaud
Employees Worked With
Robert Navin
June 26, 2019
A++ rating for the entire sales team and Chris in Finance! Robert Navin in sales is awesome...Veterans Liason for vets ... easy to see why...professional and he cares. Special Thanks to Dan, Chris and Liz! Robert Navin in sales is awesome...Veterans Liason for vets ... easy to see why...professional and he cares. Special Thanks to Dan, Chris and Liz! More
by Happy Customer!
June 26, 2019
Disappointed I normally get great service. This time it appeared communication internally at Scranton was skewed. I called to advise we wanted to drop off car in e I normally get great service. This time it appeared communication internally at Scranton was skewed. I called to advise we wanted to drop off car in evening due to failing battery. We were told could only drop off after 7 pm. We did and left keys. We then had a call to a cell phone at 10:45 the next morning asking why car was there! The call went to voice mail... retrieved in the afternoon by which time the car had been sitting for over 1/2 day for a simple battery replacement! Then we were told it might be too late to fix it! Finally it was brought into shop but initial intake very poor More
by jstrice
Verified CustomerEmployees Worked With
Trevor Barbersek
June 23, 2019
No pressure After doing online research I visited Scranton in Vernon to check a specific truck I had found online. As I walked in showroom I was met by a smiling After doing online research I visited Scranton in Vernon to check a specific truck I had found online. As I walked in showroom I was met by a smiling salesman (James) who was happy to show me the truck. I was surprised when my wife and were allowed to take test drive alone and given all the time we were needed. At no time did I feel pressured by a pushy salesman it felt more like I was buying from a friend. More
by BARRERAFF43
June 22, 2019
Overall happy Third vehicle I purchased from them. Happy with Scrantons . Employees are very friendly and will bend over backwards for you. The only con I have is Third vehicle I purchased from them. Happy with Scrantons . Employees are very friendly and will bend over backwards for you. The only con I have is the detailing of the vehicle when I picked it up ? More
by KATHYLATHAM
Employees Worked With
Chris Champagne, Amanda Soucie, Keith Alamprese, William Anastasio
June 21, 2019
Won't contact them again. I needed a new blower motor for my Buick, because heat/AC fan wasn't working. I contacted them for an appointment, and was told that I'd have to I needed a new blower motor for my Buick, because heat/AC fan wasn't working. I contacted them for an appointment, and was told that I'd have to bring it in one day just for the diagnostic ($150) and then bring it back again so they could order the part and install it. Why wouldn't the dealer have parts on hand? So, I called my local mechanic to see if he could do the work, and he said "Sure." I brought it in the next morning, and by early afternoon it was done. The part was AC Delco, not a knockoff, and the whole job cost about $370, only about $100 of which was the labor. Why would anyone go to the dealer if that's how you're going to be ripped off and run around? More
by sprof
Employees Worked With
June 19, 2019
1.5 hour oil change I had a 10:30 appointment for an oil change. I got to the Scranton at 10:25 and Mike was the service writer that checked in the car. Mike asked me if I had a 10:30 appointment for an oil change. I got to the Scranton at 10:25 and Mike was the service writer that checked in the car. Mike asked me if I knew where the waiting room was and I told him I did and he told me to wait there and he would come and get me when it was finished. At 11:55 I went to check and see what was happening. As I was headed into the service area Mike was coming to get me. I asked Mike what had taken so long and he said he didn't know. I feel that was not an appropriate answer. More
by John
Employees Worked With
Michael Griffin
June 16, 2019
Great consistent service We have been visiting Scranton motors for last 8 years. Service has been consistent all the way. Love the dealership and the service offered by them. We have been visiting Scranton motors for last 8 years. Service has been consistent all the way. Love the dealership and the service offered by them. More
by rakesh.gupte
Employees Worked With
Other Employees :
Amanda Soucie, Trevor Barbersek, Samantha Savage
June 12, 2019
Excellance Service Was in bad situation and needed a good reliable car, fast. Found a great used SUV with very low mileage. Got excellent friendly care from Bob and wou Was in bad situation and needed a good reliable car, fast. Found a great used SUV with very low mileage. Got excellent friendly care from Bob and would use them again. More
by crash
Employees Worked With
Robert Navin
June 10, 2019
Prompt Service The staff is prompt, knowledgeable, and friendly. My car was service quickly and when I got it back it had been washed. I like the level of service The staff is prompt, knowledgeable, and friendly. My car was service quickly and when I got it back it had been washed. I like the level of service at Scranton very much! More
by STK123
Employees Worked With
Other Employees :
Amanda Soucie, Trevor Barbersek, Samantha Savage
