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Scranton GMC of Vernon
Vernon, CT
2,936 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
In Hartford? We have the new GMC or used vehicle for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,936 reviews
July 31, 2019
Great Service The service staff is great! Amanda went far above and beyond to help me when my Sierra went down. Joe the service technician was awesome too. Being a The service staff is great! Amanda went far above and beyond to help me when my Sierra went down. Joe the service technician was awesome too. Being a small business owner my truck is the backbone of the company. The fact that they took only one week to get my truck back is phenomenal! Your service department is second to none and is why I have been buying vehicles at Scranton for years. Much thanks to Amanda and the whole staff. More
by mike@acumarkllc.com
Verified CustomerEmployees Worked With
Amanda Soucie, Fred Nassiff
July 31, 2019
Friendly welcoming staff. Entire team is wonderful. Everyone welcomes you, smiles and asks if you need anything and follows up with questions you may have. I've recommended the Entire team is wonderful. Everyone welcomes you, smiles and asks if you need anything and follows up with questions you may have. I've recommended the dealership to numerous freinds and co-workers. More
by R.C.F.
Employees Worked With
Jonathan Kennerly, Paul Simmons, Keith Alamprese, William Anastasio
July 31, 2019
Check Engine Service I have been a loyal customer of Scranton Motors Service for the past 08 years. Each every time I have brought my cars in for service I am always treat I have been a loyal customer of Scranton Motors Service for the past 08 years. Each every time I have brought my cars in for service I am always treated very well and given a thorough report and explanation as to why my car is having whatever issue that it is. The service department has never made or even recommended any unnecessary repairs just to make an extra dollar or two. The Service Dept Staff are very friendly and professional at what they do. Beverly in particular is Outstanding and is always a pleasure to do business with. She is truly a Valuable Asset of the Service Dept. The Check Engine Light issue was quickly diagnosed and resolved. I probably spent no more than 02 hours from the time I entered the Service Dept until I exited the bay area. Please keep up the great work... Thank You. More
by MLuceySr
July 30, 2019
Unauthorized Charges/Work Not Performed I was charged for service that was not performed and/or not authorized. (Same issue as others here). Scranton refused to do anything to deal with or c I was charged for service that was not performed and/or not authorized. (Same issue as others here). Scranton refused to do anything to deal with or correct these issues (same issue as others here). Why go to a dealer and get ripped off when there are so many other better options? (Same thought as others here) More
by Rev2567
Employees Worked With
Amanda Soucie, Meghan Scranton, Phil Wilson, Keith Alamprese, Trevor Barbersek, Fred Nassiff
July 26, 2019
Great customer service Have a shuttle if you need to leave your vehicle, they are quick, professional, and courteous. Love this place! Would continue to recommend to anyo Have a shuttle if you need to leave your vehicle, they are quick, professional, and courteous. Love this place! Would continue to recommend to anyone. More
by 2013 Malibu
Employees Worked With
Amanda Soucie, Samantha Savage
July 22, 2019
detailing my truck I brought my truck to Scranton because I thought they would do a good job detailing my truck. When I picked it up there spots that were not waxed and I brought my truck to Scranton because I thought they would do a good job detailing my truck. When I picked it up there spots that were not waxed and they did not clean and wax the wheels. They offered to take it back to fix the spots on the body. This truck is black and everything shows. I took the truck and left. I expected it to be done correctly the first time . In my opinion there was no excuse for giving it back to me that way This truck is and looks like new. I will take my business elsewhere. More
by Gmctruck
July 20, 2019
recheck for A/C leak I was checked in promptly by Romaine. He kept me posted on findings. Because parts had to be ordered, a follow-up date was scheduled. I was checked in promptly by Romaine. He kept me posted on findings. Because parts had to be ordered, a follow-up date was scheduled. More
by STIMSONJAN
Employees Worked With
Romaine
July 18, 2019
Customers best interest is not top priority here I do not feel that they ever had my best interest at the forefront. She mentioned to me that I was out of extended warranty. I explain to her that I w I do not feel that they ever had my best interest at the forefront. She mentioned to me that I was out of extended warranty. I explain to her that I was never offered any extended warranty. Instead of offer me the extended warranty she went ahead and diagnose my truck for $800 in service work which would’ve been covered by an extended warranty if she just offered that to me upfront telling me everything that needed to be fixed would be covered by an extended warranty she mentioned to me that I was out of extended warranty. I explain to her that I was never offered any extended warranty. Instead of offer me the extended warranty she went ahead and diagnose my truck for $800 in service work which would’ve been covered by an extended warranty if she just offer that to me upfront telling me everything that needed to be fixed would be covered by an extended warranty. You need service people actually think outside the box and have the customers best interest at heart to keep happy customers. Every time I come in here I feel like I’m just hurried in and hurry back out to get me in an out. I am just really disappointed on how I was treated. Once she called and told me how much it was going to be and that there’s nothing she can do for the extended warranty I told her don’t do any work on my truck but there was already $400 worth of work done without my OK. So you can see how I could be upset. I have been burned by yourselves department and now I feel taken advantage of by your service department. That’s two strikes and I don’t see anything ever changing. More
by GREG.STROUTH
Employees Worked With
The driver who drove me to work was excellent. , Amanda Soucie
July 17, 2019
Spectacular Service I was met by Justin who discussed my car’s problem with me. He returned a bit later to explain what the mechanic found and how the issue would be add I was met by Justin who discussed my car’s problem with me. He returned a bit later to explain what the mechanic found and how the issue would be addressed. He was polite, explained everything well, and gave me a clear timeline. My car was fixed and washed, and I was on my way. Kudos not only to the mechanic but also to the service advisor Justin who made it a pleasant experience. More
by JN
Employees Worked With
Justin P.
July 16, 2019
Fast easy service Made an appointment for a detail and multi-point inspection Jonathan was very easy to work with. Had my car back the same day walking like it just rol Made an appointment for a detail and multi-point inspection Jonathan was very easy to work with. Had my car back the same day walking like it just rolled off the front line More
by Camaross17
Employees Worked With
Trevor Barbersek
