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Scranton GMC of Vernon
Vernon, CT
2,936 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
In Hartford? We have the new GMC or used vehicle for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,936 reviews
January 12, 2020
Not customer friendly Scranton Service almost seems to take pride and joy in lying to you. If they put as much effort into service, there would be far fewer issues. FYI Scranton Service almost seems to take pride and joy in lying to you. If they put as much effort into service, there would be far fewer issues. FYI - the "reply" posts here to reach out to Fred or Keith to address complaints are largely PR. They have little to no interest in actually resolving your problems. More
by Cady202020
January 11, 2020
I dropped my car off late and was assisted by a helpful employee. I received a call the following day with the status. Justin was very helpful with explaining everything to me and helping me through the pr employee. I received a call the following day with the status. Justin was very helpful with explaining everything to me and helping me through the process! Thank you! More
by allyssa089
Verified CustomerEmployees Worked With
Justin
January 10, 2020
I was using another GMC dealer closer to my home and lost confidence with them. Since I switched to Scranton I can comfortably bring my vehicles there and not worry. I have begun to bring some of our company confidence with them. Since I switched to Scranton I can comfortably bring my vehicles there and not worry. I have begun to bring some of our company vehicles to Scranton also. Amanda is awesome and she brings the customer experiance to the next level More
by SERVICEMANAGER3
Employees Worked With
Amanda Soucie
January 04, 2020
Service Truck didnt get complimentary wash and vacuum. Oil change and tire rotation took a littler longer than expected. 1 1/2 hours even without vacum and wa Truck didnt get complimentary wash and vacuum. Oil change and tire rotation took a littler longer than expected. 1 1/2 hours even without vacum and wash More
by rapoedi24
Employees Worked With
Matthew Bartman
January 02, 2020
Good experience buying SUV This dealer had the vehicle on the lot that I was looking for. We completed a couple of test drives before deciding. Bill was very patient with us wh This dealer had the vehicle on the lot that I was looking for. We completed a couple of test drives before deciding. Bill was very patient with us while we made our decision. More
by Ted Hall
Employees Worked With
William Anastasio
January 01, 2020
Great They where able to find the truck we wanted when other dealers could not they went above and beyond to get us the truck as soon as possible They where able to find the truck we wanted when other dealers could not they went above and beyond to get us the truck as soon as possible More
by RHARLEYSOFTAIL02
Employees Worked With
Liz Kibby
December 31, 2019
Poor Service Recieving after purchase a New 2020 Truck!!! We recently purchased a new truck from these people which went fine until We went to pick it up and then that's when it all went Very Very bad, We wer We recently purchased a new truck from these people which went fine until We went to pick it up and then that's when it all went Very Very bad, We were called the first time to pick up the truck but they had not installed the factory running boards, rain guards, factory plow package, up fitter's switch's, wash / detailing and finish the registration to be able to even drive it, The second time they had not finished washing / Detailing, rain guards, up fitter's switch's, and registration, By now I am questioning why are they even calling me and not impressed with there communication or there ability to finish what they started and promised, Third time I had to wait for them to finish the registration and now I am being told that the factory up fitters switch's that are sitting in the back seat are supposed to be installed yourself!? xxx!!! After a few days of calling GM directly and other Chevy dealerships that they were PAID to install them as part of the package, We had many phone calls to the service manager and sales manager during the research to finally get them to install what was already supposed to be installed to begin with!!!!! I do not recommend buying anything or doing any service with these people EVER!!!! More
by CINE
December 28, 2019
Avoid!!! Scranton caused over $3,000 of damage to my vehicle. They also charged me for unauthorized service. I filed a complaint with the DMV and they lied to Scranton caused over $3,000 of damage to my vehicle. They also charged me for unauthorized service. I filed a complaint with the DMV and they lied to the DMV. I have since learned that complaints should be filed with the Department of Consumer Protection, which is able to conduct investigations. Too many other issues to list here. AVOID! Also, check the CT Court system website to get more info about them so you know what you're getting into. They have been sued multiple times since 2018! More
by Cars1050VCT
Employees Worked With
All
December 28, 2019
Outstanding service! Steve M.is amazing and goes above and beyond to service his customers. He’s been my go to guy for close to 10 years for both personal and work vehicle Steve M.is amazing and goes above and beyond to service his customers. He’s been my go to guy for close to 10 years for both personal and work vehicles. More
by MF
Employees Worked With
December 27, 2019
Great Sales Team Scranton has done excellent by me for a couple of different purchases and they continue to be excellent. SHOUT OUT to David B, Chris C, Trevor H, Jame Scranton has done excellent by me for a couple of different purchases and they continue to be excellent. SHOUT OUT to David B, Chris C, Trevor H, James M, Bill A, Fred N, Liz K, Bob N, and of course Steve M! Always a good time there More
by rocky19
Employees Worked With
Other Employees :
Chris Champagne, William Anastasio, Liz Kibby, Fred Nassiff, Trevor Hamel
