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Scranton GMC of Vernon

Vernon, CT

4.5
2,940 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,940 reviews

February 18, 2020

The staff at Scranton Motors are very professional and friendly.They are easy to work with and seem to really care about their customers!!!I would recommend them to friends and family!!! More

by mburgie963
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Amanda Soucie, Trevor Barbersek, Trevor Hamel
February 15, 2020

James Carlin, was very easy to work with. Showing the car we were interested in, taking a test ride, answering all the questions we had and setting up the appointment to have a car starter installed along wi More

by scallions02
Recommend Dealer
Yes
Employees Worked With
James Carlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne
February 13, 2020

All good. My wife really liked the looks of the XT5. Will test this weekend. I know the people there have taken good care of us. More

by PKOEHLER0
Recommend Dealer
Yes
Employees Worked With
Chris Champagne, Trevor Barbersek, Liz Kibby
February 13, 2020

Took care of a recall on a Suburban with good scheduling involved. Vehicle was picked up and after service was completed it was brought back to us More

by Pete
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
February 12, 2020

Justin was great got me processed thru quickly and scheduled my repair for Monday. Dropped off my Terrain at 7:30 and Justin called me at 12 that I was all set. As a retired dealership Business More

by Tomb
Recommend Dealer
Yes
Employees Worked With
Justin an easy 5 star
February 12, 2020

Salesman was able to work with me but the service dept was the worst customer service I have ever dealt with you had my truck for over a month and finally sent truck to Bolles to fix.We even tries to cont More

by lisamazzotta
Recommend Dealer
No
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Mangene
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Piland no stars,his boss Keith just as bad, Chris Champagne
Feb 27, 2020 -

Scranton GMC of Vernon responded

Lisa, We are so sorry for all the frustrations you experienced with our service area. We have actually made significant staff changes and eliminating these types of situations is our #1 priority. If there are still any issues we can assist with, our new service director would like to handle your situation personally. He can be reached by email at mikec@scrantonmotors.com, or by phone at 860-872-9145 and ask for Mike Conlon, Service Dept Director. Thank you for the feedback.

February 11, 2020

I have to say I love Scrantons this is my 2 car I got for them and they took great care of me both times More

by Jeanniemitchell860
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne
February 11, 2020

Very happy with salesman James. Wasn't pushy. Answered all of our questions. Chris was very helpful with the financing. Did a good explaining all the paperwork. More

by YJOHNSON40
Recommend Dealer
Yes
Employees Worked With
James Carlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne
February 09, 2020

Excellent service and professional staff highly recommend Scranton for new and used vehicles as well as for your service needs and a lot of inventory More

by linda77
Recommend Dealer
Yes
Employees Worked With
Matthew Bartman Nikolas Vanderleeden
February 09, 2020

First time making an appointment for a Saturday morning at 10am for an oil/filter change and tire rotation. Over the past years, the usual wait time is approximately 45 minutes to an hour. on 2/8/20 - I w More

by ROBERT.MCKAY1
Recommend Dealer
No
Employees Worked With
Unknown
Feb 12, 2020 -

Scranton GMC of Vernon responded

Mr. McKay, We sincerely apologize for your long wait time. We respect the schedules of our customers and try our best to get appointments completed as efficiently as possible. However, sometimes some unexpected issues arise and affect our ability to stay on schedule. Please know that we do hear you, and this very topic is a top priority for our new service director. He and his team are is exploring ways to limit how often this happens. Thank you very much for reaching out with your feedback.

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