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Scranton GMC of Vernon

Vernon, CT

4.5
2,940 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,940 reviews

March 12, 2020

Last time my car got serviced the tire rotation wasn’t done and they said it was done Matthew Bartman question me multiple times As if I was lying made me feel very uncomfortable about me coming back to g More

by PARKLANE08
Recommend Dealer
No
Employees Worked With
Matthew Bartman
Apr 01, 2020 -

Scranton GMC of Vernon responded

Thank you for the feedback. We are so sorry that you were made to feel uncomfortable in any way when visiting our dealership! I have brought your concerns to our new service director, and he would like to work with you personally to make sure all of your issues are addressed to your satisfaction. Would you mind responding to this review (privately if you like) with your name and contact information so he can reach out to you? If not, we understand, but we would really like the opportunity to make this right. Thank you!

March 12, 2020

Matt, the man in service said there was no loaner car available and being that I am a long time Scranton customer Bev knew me and overheard our conversation and got me one immediately. Great customer c More

by Tracy Sapere
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Alamprese
March 12, 2020

Staff is very polite however as a whole, the dealership Staff is very polite however as a whole, the dealership needs to work on customer follow up and time management. Never received a follow up call to i More

by Giggles8562
Recommend Dealer
No
Employees Worked With
Beverly Rhoads
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Evan Blanchette
Apr 01, 2020 -

Scranton GMC of Vernon responded

Please accept our sincere apologies for the lapse in communication on our end. This is something that has been brought to our attention previously, and correcting these types of issues is one of our new service director’s top priorities. Please feel free to reach out with any additional feedback, and I hope you will give us another chance the next time you need service on your vehicle. Thank you again for taking the time to tell us about your recent visit.

March 10, 2020

Amanda in Service is AMAZING. ALWAYS very helpful when I need it the most! Give that lady a big raise! Thank you Amanda for everything. More

by Johnnyginct
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
March 10, 2020

A Wonderful staff and service department they go the extra mile to be sure the service is complete.on my vehicle before they hand it over to me. More

by Kristine
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie
March 07, 2020

Very Good Company they were help-full my 2015 Sierra 3500 transmission needed to be rebuilt it was under warranty . They gave me a loaner truck to drive for three weeks. Thanks Scranton GMC . More

by Achase01
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
March 05, 2020

top notch experience Excellent experience purchasing my new 2020 Cadillac. Smooth and seamless, would highly recommend to others! David Baeza is a top notch salesman - I More

by TINA D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne
March 05, 2020

Thank you to Mr.James Carlin my sales personGreat job Thank you to Mr.James Carlin my sales person Great job done ,thank you to General Manager Mr.Trevor Hamel and Finance lady manager. Job well done!! More

by Mian Hussain
Recommend Dealer
Yes
Employees Worked With
James Carlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2020

Professional, quick and easy service. Simple explanation of needed services and fair pricing. The service technicians were very in informative polite and professional I love Scranton’s veterans support. More

by ISLAMSENSEI
Recommend Dealer
Yes
Employees Worked With
Michael Griffin - 5 Stars
March 03, 2020

The process of turning in my leased GMC and purchasing a new vehicle was the easiest transaction I have ever made. Previously it was an all day task. More

by DJNEWTON428
Recommend Dealer
Yes
Employees Worked With
Romaine trimble, Chris Champagne, Trevor Barbersek
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