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Scranton GMC of Vernon

Vernon, CT

4.5
2,940 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,940 reviews

May 13, 2020

Excellent customer service from Jonathon and steve. I left very satisfied. Nice talking with Kevin and jimmy. Also Beverly and sammy. Great techs servicing my 2009 Cadillac STS.! More

by RJS49
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2020

Good caring people at Scranton’s and that goes for both their service and sales. My last 4 vehicles were purchased from them and serviced by them More

by SILVERDR
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie
May 09, 2020

Great service department would strongly recommend them for your service needs they went above and beyond to keep me safe during this pandemic my vehicle came back to me washed vacuumed and sanitized More

by Joeybush48
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Barbersek
May 04, 2020

Extremely disappointed. Called for wiper change, not told new policy for being seen. Previous customer waited an hour for his car, turned around and went to Advance Auto and wipers changed in 10 min. More

by JUDYHESSE
Recommend Dealer
No
Employees Worked With
Jonathan by phone
May 26, 2020 -

Scranton GMC of Vernon responded

We apologize for the inconvenience you experienced. Due to Covid-19 we were operating with a limited staff, and had several temporary procedures in place to keep everyone safe, but they did slow things down. However, we are now fully staffed and operational, so if there is anything we can do for you, please let us know. Thank you so much for the feedback, and we hope we have the opportunity to serve you in the future.

April 25, 2020

Jonathan in service took care of my truck and saved us money. Quick and professional. Really appreciate it! Would recommend them for your service needs. More

by Davis Family
Recommend Dealer
Yes
Employees Worked With
Jonathan Kennerly
April 06, 2020

Off to a flying stop Underwhelmed. Seems like I need to beat down their doors to buy a new vehicle. Seems like that are not serious in selling a new vehicle. More

by Bernie.dudek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Anastasio, Evan Blanchette
Apr 20, 2020 -

Scranton GMC of Vernon responded

Please accept my apologies for your difficulty with our sales department. I assure you, we are very interested in assisting all of our customers, and I am so sorry that things went sideways for you. Have you been able to get the help you need? If there is anything we can still do to help, our management team would like to help you personally. If you would like to respond to this review (publicly or privately) with your contact information, I can have someone reach out to you ASAP. Thanks so much for taking the time to provide your feedback.

April 03, 2020

Not happy! They voided my warranty on parts. Have over $ 13,000 in repairs to date. Only 107,000 miles on vehicle . I would never buy from or use this dealership again. More

by VSINOSKY
Recommend Dealer
No
Employees Worked With
Johnathan
Apr 20, 2020 -

Scranton GMC of Vernon responded

I am so sorry to hear about your frustration with your vehicle! We would like to dig a little deeper into the specifics of your situation. If you would like further assistance, just respond to this review (privately if you prefer) and let us know your full name and contact info. We would be happy to see if there is anything else that can be done to help! Thanks so much for the feedback.

April 01, 2020

All staff were respectful, polite and patient with all our questions. Work was completed promptly, as promised, and without any hidden surprises or costs. (Price quote was $1,000 less than another local d More

by BRANCATO.LV
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Trevor Barbersek
April 01, 2020

We just purchased our 2019 GMC Acadia and James was so helpful and patient throughout the process. He was extremely knowledgeable and kind making it an enjoyable and smooth transaction. More

by Ofelia
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2020

Fantastic experience! Entire team works well together to make buying a new vehicle easy. They treat you like part of the family and highly recommend! More

by CTOOMBS412
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Liz Kibby, Fred Nassiff
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