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Scranton GMC of Vernon

Vernon, CT

4.5
2,941 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,941 reviews

August 25, 2020

Awesome! Very responsive and knowledgeable! Sierra was great to work with. Felt safe during the entire process - test driving, financing and going over the vehicle. More

by MCIFONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Sierra Moses
August 25, 2020

Third time buying a vehicle there was disappointed because there was not enough gas in the truck I paid for the Simoniz did not look like they shampooed the inside More

by PapaJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Champagne, David Zhilyaev
August 20, 2020

I received very poor customer service and I will not return to Scranton Motors. The Service issues were not addressed properly and taken care of. My vehicle was also kept several extras which was unnece More

by JFDEVANNEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Griffin
Sep 08, 2020 -

Scranton GMC of Vernon responded

I apologize for the issues you experienced on your recent visit. We would like the opportunity to speak with you to discuss further and see of there is anything that can be done to make it right. We can't seem to locate your records in our system from your screen name, so if you would like the Service Director to reach out, you can respond privately to the review with the best time and way to contact you, or you can reach out to him directly at Mikec@scrantonmotors.com or by calling 860-872-9145. Thank you for taking the time to leave your feedback.

August 20, 2020

This is the 2nd car I urchase for Scranton Motors and they were great to deal with. They took the time to explain all of my options and gave Me a fair price for my trade in.8 More

by ALBERT26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2020

Everyone was very helpful and very accommodating enough though I forgot my appointment time and was giving a different time. The only thing that is missing is an area with chairs outside with this hole CO More

by AMELIALOPES0805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Carlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Trevor Barbersek
August 14, 2020

Service Dept very organized and efficient. All aspects of work to be performed was explained with options for upcoming scheduled maintenance discussed. Vehicle checklist also explained in detail. Very satisf More

by TonyR
Recommend Dealer
Yes
Employees Worked With
Samantha
August 14, 2020

Purchased a truck Very knowledgeable staff and very pleasant to work with. Not pushy with their salesmanship at all. This meant a lot to me ! Dealership is very clean More

by Icdeer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Kibby
August 13, 2020

Mike Griffin stuck with my issues until I was satisfied.I have had multiple issues and Mike kept me informed and followed through. He was excellent!! More

by dw1298
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Griffin 6 stars, Amanda Soucie
August 11, 2020

I was extremely disappointed with the sale of the car at Scranton. Within less than 48 hours the car was dead in my driveway, and there were multiple issues that they didn’t want to address. They expected More

by KTMOTTES
Recommend Dealer
No
Employees Worked With
Sep 08, 2020 -

Scranton GMC of Vernon responded

I am sincerely sorry for the extremely disappointing experience you had with our dealership. I have escalated your feedback to our VP, Fred Nassiff and he would like to speak with you personally to discuss and see if there is any opportunity to make this right. However, we are having some difficulty finding your in our system from just your screen name. If you would like to speak to him, you can respond privately to this review with the best time and way to contact you, or you can reach out to him directly at fred@scrantonmotors.com or by calling 860-872-9145. Thank you for the feedback.

August 09, 2020

Everyone was so friendly knowledgeable and extremely helpful, Michael Greiff was my contact person and he could not have been more helpful and considerate my wife and I will consider our next vehicle at More

by Laurence/Eileen
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Griff
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