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Scranton GMC of Vernon

Vernon, CT

Overview
Employees
Reviews
Vehicles
4.5
2,941 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,941 reviews

November 24, 2020

All fine. But, it was a poor job of washing. Inside windshield dirty. Door sills muddy. Almost not done at all. But the rest of service was good. More

by CONWAYBRAYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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November 21, 2020

I wouldn’t go any other place (for service). Definitely not Valenti. I’m looking for a new car - so I check your website every few weeks. I’ve appreciated Beverly for years- I’m so grateful for her assist More

by GW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers
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Dec 08, 2020 -

Scranton GMC of Vernon responded

Thank you so much for your sweet words about Beverly (we agree she is AMAZING!) and your loyalty to our service department - we appreciate it more than we can say. However, while we are thrilled to hear those things, and that you are including us in your search for a new vehicle, we would like to better understand your rating in some of the other areas (quality of work, customer service, etc), because it seems that we may not be meeting your expectations and I know we can do better. Our GM, Fred Nassiff would welcome a chance to speak with you directly about your feedback if you would like. He can also connect you with someone that may be able to help you in your search for a vehicle. We put a lot of time and effort into making our websites extremely user friendly, but it sounds like you have been on the hunt for quite a while, and there are just some things that a human being can provide that our website simply cannot. If you are looking for anything in particular or have certain requests/requirements in a vehicle, one of our associates could be a huge help! Unfortunately, we cannot identify you by your username to locate your records and contact information. So, if you would like to speak to Fred - either about your feedback or about your car search - just give us a call at 860-872-9145 and ask for Fred Nassiff. Have a great day, and a wonderful holiday!

November 20, 2020

Always an easy and honest service transaction. Drop off and pick up as I like it, the work done well and on time. Thanks again! More

by joshlessard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Barbersek, Ashley Corey
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November 20, 2020

I couldn’t be any happier with the level of I couldn’t be any happier with the level of professionalism that Amanda showed us when we brought our GMC in for service. Very satisfied. More

by ENGINE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
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November 19, 2020

This was my first time having my vehicle serviced at your place. I didn’t receive any paperwork on how the car itself checked out if fluids we’re topped off of tires where checked am not sure if that’s somet More

by Marbryant2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember service person name
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Dec 09, 2020 -

Scranton GMC of Vernon responded

Mary, I'm so sorry that you didn't receive your paperwork when you left. The advisor that worked with you mistakenly forgot to give it to you. I spoke to Mike Conlon, who is the Service Director and he is mailing you a copy. If you would like us to email it over to you as well, please just respond to this review with your email address. Once you get the paperwork, if you have any questions, you can reach out to Mike directly and he will be happy to answer any questions you have, or address any concerns. Thank you for your understanding. Have a great day and a wonderful holiday.

November 19, 2020

Been using Scranton for years for service. First time purchase of car. Went very well. Found the car I was looking for the first day. mo More

by ALEXCARDONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Amanda Soucie
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November 18, 2020

David helped me get into a truck when I didn’t think it was possible. We left very happy and it is all thanks to david. More

by PETRELLA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 17, 2020

Dave was awesome to work with..no pressure. First time customer but I felt like I was a customer for years.. I will be a repeat customer More

by BOUTSIE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Zhilyaev
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November 17, 2020

Very courteous, helpful, friendly, go out of their way to help. Didn’t take much time for the car. Would recommend Scranton Motors, Very Happy More

by Comstockprize
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Champagne, William Anastasio
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November 15, 2020

Amanda was so nice and friendly. She was very informative and helpful. She made getting an oil change very easy and convenient. Kiddos to Amanda! More

by ROBINSON0530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
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