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Scranton GMC of Vernon

Vernon, CT

4.5
2,941 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,941 reviews

December 03, 2020

I really liked working with David Baeza. He was honest and there were no surprises. He knew the truck inside and out. They also followed up to make sure things were going well after the purchase. I lik More

by EKEEGAN
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2020

When I bring my vehicles to Scranton Motors to be diagnosed and repaired, I can always count on a professional repair. Amanda Soucie takes the vehicle in and handles the necessary repair through the More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie
December 02, 2020

Great customer service Steven Trull was phenomenal!! My service took a little longer than expected but he kept giving me updates and making sure I was alright and apologized for the long wait. It was a gre More

by DANNY DELVALLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Trull
December 02, 2020

I had the best customer service ever at this dealer. Dave at service was very helpful, will see him again on my next visit great job More

by GEDEONTORRES89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 02, 2020

I highly recommend David, he deals with you without the usual car salesman pressure. He also gives you a good tutorial of all the features of the car. More

by masonartuph
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Zhilyaev
December 01, 2020

They really went above and beyond my expectations. Everything went smoothly, reasonably priced for my repairs and they were honest above everything else. I will never go to another repair facility af More

by pmtiff762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
November 29, 2020

Truck wasn’t cleaned properly when I bought it, sent it back. Brought in to check Transmissions, didn’t feel like dealer cared. Not impressed More

by GARY.LANGDO67
Recommend Dealer
No
Employees Worked With
Amanda Soucie, Evan Blanchette
Dec 08, 2020 -

Scranton GMC of Vernon responded

Gary, We are so sorry that you had a negative experience with our Service Department. Making sure that every guest feels valued and heard is extremely important to us, and we regret that that did not come across when you were here. If there is anything left outstanding that we can do, please do not hesitate to reach out. I have already made management aware of your situation. We appreciate you for taking the time to provide feedback, even if it is not what we like to hear. While we usually take a great deal of pride in our customer service, we also know that there is always room to do better. Have a great day and a wonderful holiday!

November 26, 2020

Great place to buy a vehicle. Bought several vehicles from Scranton Motors over the years and have always been very pleased. They are always my first choice. More

by WECCJC67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Trevor Barbersek, Trevor Hamel
November 25, 2020

Amanda in the service dept was very helpful and in a professional manner Explained several issues and proceedures, which was very informative, thank you very much More

by Justenoughacres
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
November 25, 2020

I got charge almost 500$ for sensor i was telled work coast around 265 $ before we start the work then he said you have to pay 135 .... etc More

by Azadmousou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Olsen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, David Rogers
Dec 08, 2020 -

Scranton GMC of Vernon responded

Good Afternoon, I am a little unclear on the details of your situation, so I would like to have a manager dig a little deeper into the specifics. Can you respond to this review with your full name and the best way and time to reach out to you? Or if you prefer, you can reach out to our Service Director personally. His name is Mike Conlon, and he can be reached at either MikeC@scrantonmotors.com or by calling 860-872-9145. Thank you so much for the feedback, we look forward to speaking with you. Have a great day and a happy holiday!

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