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Scranton GMC of Vernon

Vernon, CT

4.5
2,941 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,941 reviews

January 06, 2021

We are repeat customers. Always a good experience with this dealership! Always treated with courtesy and fairness from start to finish. Will keep coming back! More

by james.mcbride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2021

The environment is so inviting. All associates are friendly and helpful in all respects. I would like to thank Scranton for their efforts in supply and support of the General Motor product name. More

by denhoekstra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Amanda Soucie, Meghan Scranton, Ashley Corey
January 03, 2021

Worst experience I've ever had with a car dealership. The vehicle itself is good, the service not so much. They did not send my information to my insurance company as they were supposed to and I realized thi More

by BCM571288
Recommend Dealer
No
Employees Worked With
Liz Kibby
Jan 07, 2021 -

Scranton GMC of Vernon responded

I am so sorry to hear about all the trouble you had getting your car properly insured! Your frustration is certainly understandable. You should have been out enjoying your new car, but instead had to deal with all the not-so-fun parts of getting a new car. With so many many moving parts between us and your insurance company (and even the fax machine!) I would never venture to assume where the breakdown in communication occurred. But regardless of how or why it happened, you were still forced to deal with it, and for that you have our sincere apologies. I have made our Sales managers aware of the issues you had, so they can be more proactive in the future when dealing with insurance companies. Thank you for taking the time to leave your honest criticism. While of course we love to get the positive feedback, we know that the negative comments are the ones that we need to hear in order to improve. So thanks again, and have a great day!

January 02, 2021

Fred is no nonsense and no games. He wanted to get the deal done as much as I did in the quickest possible time. My fifth purchase at Scratton Motors. More

by NUWAYHOMES60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Barbersek, Fred Nassiff
January 01, 2021

We came to just test drive Cadillac cars to compare to other cars that we test drove before. The sales person was nice and serviced us well. She gave us all necessary information about the vehicles that More

by BASIAURBANEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Champagne, Sierra Moses
January 01, 2021

This isn't the first vehicle i purchased from this dealer .i have bought vehicles from others. honesty is what brought me back The Salesman james helped above and beyond his duty .would recommend to all no More

by JEFFREYSDAIGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Amanda Soucie
December 31, 2020

The service dept was great especially Jeff who worked hard to contain costs on an expensive repair on a 2015 Camaro that one would not expect on a car with only 33000 miles. They were polite returned cal More

by LTTRUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
December 31, 2020

I've been a loyal customer since 2005 and plan to continue being exclusive with Scranton Motors. I receive exceptional customer service and David Baeza is the best at taking care of my purchasing nee More

by mlarnold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2020

Great service by James Carlin! The sale process was very efficient. Team was very good about COVID protocols as well. I would recommend dealership to friends. More

by donald.allan
Recommend Dealer
Yes
Employees Worked With
James Carlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Trevor Barbersek
December 31, 2020

Service is always excellent at The service department and the people are always friendly. I've never had a problem with Scranton Motors. Always clean area. More

by CHAMMER1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Amanda Soucie
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