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Scranton GMC of Vernon

Vernon, CT

4.5
2,941 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,941 reviews

January 10, 2021

Amanda and the team handled everything perfectly. I added requested services without issues. Everything was completed in the estimated time frame at a reasonable cost. Thanks very much! More

by stevelefebvre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
January 10, 2021

Good Evening I’m happy to tell you that i have been a Good Evening I’m happy to tell you that i have been a long time customer of Scranton since a friend of mine was working there in the sales office. More

by PSNOW
Recommend Dealer
Yes
Employees Worked With
David Baeza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar, Meghan Scranton
January 09, 2021

Polite professional service with no nonsense that many other dealerships give you. This keeps me as a repeat customer with my sixth purchase their of a new vehicle. More

by NUWAYHOMES60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Barbersek, Fred Nassiff
January 09, 2021

Was treated subpar compared to the person who pulled in before me. She was driving a newer Denali 2500 and two people instantly came over to help while I stood their waiting for assistance. Finally was ins More

by silvergt23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rogers
Jan 27, 2021 -

Scranton GMC of Vernon responded

Please accept our sincere apologies for how you were made to feel during your recent visit to our dealership. We truly do value everyone that walks through our doors - regardless of what vehicle they have, we aim to make everyone feel appreciated. Obviously we fell short of that when you were here. If there is anything we can do to help turn this around for you, please do not hesitate to reach out. I have made management aware of your situation so that it can be addressed with the full staff. We appreciate the feedback, because while we usually take a great deal of pride in our customer service, we know we can always do better. So thank you for taking the time to let us know.

January 08, 2021

Had no issue did find that your financial person was exceptional when he went over the necessary paper work explained the whole process in a way that U understood real asset to your organization More

by GEORGE2448@sbcglobal.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Champagne, William Anastasio
January 08, 2021

2hrs 20minutes to find a nail in a tire. Can’t wait to see how long an oil change will take? Should I rent a car? More

by SCOTTFLOOD
Customer Service
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Jan 16, 2021 -

Scranton GMC of Vernon responded

We apologize for the frustration experienced with our service department. I am not sure what exactly occurred that made your service take so long, but our Service Director would be more than willing to discuss it with you further should you wish. While you scored our customer service extremely low, you did still rate a 4/5 on overall experience and stated you would recommend our dealership to others, so hopefully that is an indication that other aspects of your experience were positive. In any case, we want to do everything we can to make every customer's experience a positive one, and if we fall short, we want to turn things around whenever possible. So if you would like to speak with either our Service Director, or even directly with our General Manager, please respond to this review (privately is you prefer) with the best phone number and time of day to reach out to you and I will make certain that you are contacted. Thank you for your time.

January 08, 2021

Greatest service ever. Thank you Amanda!! I have been bragging on the customer service to family and friends. My next car is coming from Scranton More

by STCYBARBER161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
January 08, 2021

Amanda soucy is bright ,enthusiastic, very positive, very knowledgeable, and customer oriented. She is someone that you can build your business with. I consider her a very promotable person. Don't lose her! More

by BOBTCM
Recommend Dealer
Yes
Employees Worked With
Tyler, Amanda Soucie
January 06, 2021

James Mangene was the best, I had inquired online and he met me when I arrived, he was very knowledgeable on the vehicle's and very professional. the entire team was helpful. I will certainly send my friend More

by djfaneuf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers
January 06, 2021

Decent service. Liked how the mechanic explained what and why my repair was needed. Only drawback was no loaner given out. Had to shuttle both days. It’s a huge inconvenience to be without a car for a day More

by BFITZSIMONDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar and Taylor
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