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Scranton GMC of Vernon

Vernon, CT

4.4
2,976 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,976 reviews

August 06, 2021

Dave and Jeff did a great job coordinating the troubleshooting of a starting problem on my 2009 Pontiac G8 GT. The tech also did Way beyond what I could have expected! I appreciate all your help More

by Aspina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka (sic), David Rogers
August 05, 2021

Dishonest and unreliable. Substandard service for premium price. Will not return. 13 days without a vehicle for AC leak and new set of tires is not acceptable. And to pay for repair that did not f More

by chris.chambers17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh
Aug 20, 2021 -

Scranton GMC of Vernon responded

Chris, I apologize for all the issues you have been having. You mentioned that the repair did not fix the problem, so we definitely want to look into what happened. I have advised our Service Department director of your feedback and he would like to take a closer look and see if there is anything he can do to help. If you would like, I can have him reach out to you - just reply back to this review with the best way to get in touch and what day/time are most convenient for you, and I will make sure you are contacted. Thanks so much for letting us know what is going on, and I hope we can work with you to get everything straightened out. Have a nice day!

Aug 21, 2021 -

chris.chambers17 responded

I have no interest in being contacted or continuing a relationship with Scranton. I have since taken my vehicle elsewhere to have it serviced properly at additional cost and time.

August 05, 2021

I used to be happier with them. They keep changing the time intervals on my oil change it was 3000 miles then it was 5000 now back to 3000 why? They used to wash my truck when I brought it in for service More

by tfrenette2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Scranton GMC of Vernon responded

Hi there - we're so sorry that that you weren't given an explanation about the changing intervals for the oil changes your vehicle needs. I have located your information in our system and sent your concerns over to the service department director, Mike Conlon. If you would like to discuss this with him, he would be happy to answer any questions you have. You can give him a call at the main dealership number 860-872-9145, or if you would like him to reach out to you, just respond to this review with the best day/time to reach out. Thanks so much for your feedback. Have a great day!

August 05, 2021

Service personnel is very helpful and knowledgeable and the work was done very timely! Cost was also very reasonable. Thanks for your assistance with my issues! More

by SCSINC98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff in service dept, Ashley Corey
August 03, 2021

I am Very pleased with the quick turnaround time to resolve my issue. Everyone was pleasant and professional. I Appreciated the car wash and vacuuming. More

by Ardsley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
August 03, 2021

Really great people working there. Bought the truck I wanted without ever stepping a foot into the dealership. Sierra was friendly, thorough and professional the whole way. A pleasure doing business with More

by BOBH94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Blanchette, Sierra Moses
August 01, 2021

Top-flight dealership with personable sales and service people. My Buick purchase went smooth and service is always high quality. Keep up the good work! More

by ALEXCARDONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2021

Alway great customer service from the entire staff - professional yet always friendly - work completed is always top notch - and the extras of having the car washed after every service is a nice bonus More

by PWH413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff- service
July 31, 2021

When taking my gmc truck to Scranton motors an oil change and safety inspection I am certain it is being completed by competent well trained mechanics More

by BILLBACK9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Ashley Corey
July 31, 2021

I have a customer with Scranton motors for over 10 years. In the service I have received in that time has been spectacular. Dealing with Tony for many years as a service manager was fantastic and it was sad More

by MICHAELORF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Amanda Soucie, David Rogers, Ashley Corey
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