Scranton Dodge Chrysler Jeep RAM - Service Center

Outstanding people! Couldn’t have asked for a better experience. I was treated like royalty while there and knew that my vehicle was in the hands of professionals. They Couldn’t have asked for a better experience. I was treated like royalty while there and knew that my vehicle was in the hands of professionals. They were very thorough explaining what needed to be done and why. It is very comforting to know this team stands behind what they sell and that I wasn’t just another sale. Great job Scranton Dodge, looking forward to my next new vehicle. More

Horrible experience, reached out multiple times to try to correct issues never heard back from them. correct issues never heard back from them. More

I'm glad to finally have my Jeep back after 4 weeks of being at the dealership. I called on many occasions and the phone was busy or the agent who was assigned to my case was not available. And she did no being at the dealership. I called on many occasions and the phone was busy or the agent who was assigned to my case was not available. And she did not return my phone calls. I walked in to the dearlership on two occasions and I was told that since my car had been towed, there was a long line for me to get my car diagnosed. On the fourth week, I finally got a call from the agent, saying that my car was going to be taken to the shop on that week! wow! alelouya! I'm grateful but I don't believe 4 weeks is an acceptable timeline, also the fact that they did not have the courtesy to call back, or provide a vehicle while mine was at the dealership. My bumper to bumper guarantee was still active. One of the survey questions is about how well was the vehicle sanitezed? well, very simple, they did not sanitize it! I was considering to upgrade my car at the Wyoming dealership, now I am not. I am disappointed. More

Thank you John Epp, for the service and key team of folks working with you. working with you. More

This ones a juicy one, dig in 😑🙃 A year ago, the mishap of all mishaps began. My vehicle, a 2019 dodge journey, started overheating. I brought the vehicle to the dealership from where I purchased it mishap of all mishaps began. My vehicle, a 2019 dodge journey, started overheating. I brought the vehicle to the dealership from where I purchased it, MIND YOU paid for in full, with only 20,000 miles on it at this point, purchased with only 7000 miles on it. Upon bringing it there, their technicians claimed my "overheating issue" was unfounded and My complaint deemed false. Fast forward 3 days later, it continues to keep happening, I took VIDEO DOCUMENTATION for proof and contacted them, where they gave me a problem saying I was wrong. Get the car there, they have it for days, to find out waterpump was bad, replace it, pick up the car one week later and I get no more than 5 miles from the dealer AND it begins to overheat AGAIN. I call, no one wants to answer my calls. Finally get a response, they have me drop car back off. Few days later they claim its a thermostat and dash sensor.. fix it,pick it up, get 10 miles from dealer and OVERHEATS. Call them, bring it back next day. They claim it was a faulty thermostat. Replace it, get car back. Car STILL overheating. I kept telling the service dept that with how long it was overheating I guarantee the headgaskets had warped by now, they keep telling me no and I don't know what I'm talking about. I pushed, got the warranty company to push, AND SURE ENOUGH headgaskets on my 20,000 mile driven vehicle have To be replaced. 3 months they had my vehicle at this point !!!! Fast forward to a few months later, car starts to OVERHEAT AGAIN. Take it back in, AGAIN waterpump is leaking. Replace it. Take the car back. This was sept, OCTOBER comes and AGAIN ALL YOU SMELL IS ANTIFREEZE. I call to tell them, they take 3 weeks to get my car in. This time it's a coolant crossover pipe leaking AND a thermostat gasket THAT WAS REPLACED TWICE IN DECEMBER OF 2021 TWO DAYS APART. Have the car for 5 days, call and tell me it's ready wed afternoon. Pick it up Wed night after work, drive it home, GUESS WHAT SMELLS EVEN WORSE THAN BEFORE LIKE ANTIFREEZE AND HAS GOTTEN STRONGER AND STRONGER EVERYDAY SINCE. I call and leave vm that evening for the service manager to call me, and call thurs morn and leave another vm to ensure I get call back. Scheduler calls me, says he is "bopping around the office, ill have him call you when I see him again." Wait all day, call and leave him vm at 2 pm. 330 rolls around, calls me and looks into my file, realizes, xxxx, they have had my car more in the past year than I did. Promises he will come to my job Monday to get the car so I don't miss anymore work being as over the past year all the time I had to miss because of the car being down. I asked him and his scheduler Friday if I could get a vehicle that would accommodate my disabled sons car seat because it is far larger than your average car seat. Manager tells her to tell me he will work on it. Monday comes. No call,no show. I call this morning and leave vm. Scheduler calls back with an entire attitude on my vm basically yelling at me that her manager is our bc his wife gave birth and he is busy taking care of a newborn baby, that she will figure something out. We play phone tag, she finally calls me back and I ask again about the vehicle size bc of my child's carseat. She says they can't provide me with a bigger vehicle to accommodate his needs. I ask her to ask upper management to put that in writing for me, she says she will talk to someone. Go to drop off the car this afternoon at 4pm, when I asked the service desk women if anyone was able to write something up, they QUICKLY NAME DROPPED the owner who told them absolutely not, he's not writing me anything. That I either take the vehicle offered to me as a rental or leave it. When I asked for a corporate phone number, they wouldn't give it to me, gave me an 800 customer service number when I told them it was for the ADA to Contact them in regards to this matter. Needless to say, this has been my life the past year, having to miss work, cancel my sons appointments out of town, miss important events. All for them to continue charging me AND my warranty company for a CLEARLY defective vehicle. IT TRULY SADDENS ME THAT IN 2022, THE DISABLED COMMUNITY IS SO DISCRIMINATED AGAINST, HOW REAL THE LACK OF COMPASSION IS FOR THEM. I FIGHT DAILY FOR THE RESPECT OF MY CHILD AND THE OWNER OF THIS POPULAR CAR DEALERSHIP LITERALLY DISRESPECTED HIM AND DISREGARDED ME LIKE HIS NEEDS DONT MEAN A xxxx THING. That type of behavior is NOT acceptable. Shame on you !!!!! NEVER WILL I EVER RECOMMEND THIS HEADACHE CAR DEALERSHIP TO A HUMAN BEING. More

2021 jeep. Won’t start. All Error lights. Had it towed the Scranton. It’s day 3 and it’s still in third parking lot with no explanation other than we will let y Won’t start. All Error lights. Had it towed the Scranton. It’s day 3 and it’s still in third parking lot with no explanation other than we will let you know when it gets pulled in More

Paid to have a hitch and harness installed on our new Grand Cherokee L we bought there. When trying to connect to older standard lighting trailers, we get error codes and the lights don't work. Took it Grand Cherokee L we bought there. When trying to connect to older standard lighting trailers, we get error codes and the lights don't work. Took it back for them to look at, which they originally told us would be 4 weeks until the appointment, they said a fuse was blown and everything works. We took it home and it still didn't work on our two trailers. These trailers work on every other vehicle tested. The Grand Cherokee L does work with new trailers with LED lights, as we tested it on a few. It took weeks to get back into their service department and after over 4 hours of waiting, we were told everything works on their end. They said we can come back in 3 weeks with the trailer in question. They also refused to let us talk to the actual person servicing the vehicle. More

Everyone in the dealership is awesome especially Phil Santiago and Justin. Fantastic experience with everyone! Santiago and Justin. Fantastic experience with everyone! More