Scranton Dodge Chrysler Jeep RAM

Buying experience was great, everything after that terrible. I have had nothing but bad experiences with my vehicle and taking it there to their service department since buying my Jeep renegade brand new last ye I have had nothing but bad experiences with my vehicle and taking it there to their service department since buying my Jeep renegade brand new last year. The second time I brought it for an oil change the person who took my car in or brought it out hit something and didn't tell me or anyone. I noticed the damage when I went out to leave. They did have their body shop fix it. The third oil change I took it for they informed me I needed tires. When I asked why I would need tires when there are not even 15,000 miles on them the girl explained that the don't put good tires on the vehicles because they want the test rides to be smooth and if they put better tires on them it would not be such a good ride. Fast forward to today when I go to have my tires replaces and the tire place 1. Cannot believe Jeep would sell a new vehicle with such low quality tires and 2. The person at the service center who rotated my tires put the lug bits on and stripped them, so now at this point they are aging trouble getting the lug nuts off and advised that they should have changed those the last time I was there. I will not recommend this dealership and definitely not 5he service center to anyone or recommend Jeep itself. More

Very good experience I had spoken with Eric on the phone about some cars which had been sold when I went to the dealership. He mentioned a Jetta which I thought would be t I had spoken with Eric on the phone about some cars which had been sold when I went to the dealership. He mentioned a Jetta which I thought would be too small for me. Turned ou it was perfect for me. They held the car for me a couple days while I dealt with my insurance company. They even extended the hold but it was worked out. The Finance Manager went over everything and couldn’t have been friendlier. Eric was a professional & everybody at Scranton Dodge deserves Kudos. More

Buying a New Car Phil was very nice to work with during my process of purchasing a new vehicle. He answered all my questions in a professional manner, was knowledgeabl Phil was very nice to work with during my process of purchasing a new vehicle. He answered all my questions in a professional manner, was knowledgeable, and worked on getting me the best deal possible. More

amazing I can here with my family and i was looking at cars for my next lease. we had phil and he was absolutely amazing. telling us everything about all the I can here with my family and i was looking at cars for my next lease. we had phil and he was absolutely amazing. telling us everything about all the cars we were looking at and trying to make the price just right. when it is time to come for a new car, i will definitely come talk to him. he helped us out with so much and we appreciate all he did for us! More

First time buyer, excellent outcome! First time buyer here, having a family friend mechanic who rebuilds cars, i've driven salvage title cars for years, and so never had to enter a dealer First time buyer here, having a family friend mechanic who rebuilds cars, i've driven salvage title cars for years, and so never had to enter a dealership until now...the past few weeks have been pretty stressful with trying to find a great vehicle to fit my needs and budget, i spent many days in and out of several dealerships in the NEPA region, and have found far too many unprofessional people who just didn't have that kind and friendly, personable but professional attitude...i walked into this dealership on a very busy saturday and met josh, he was polite and professional and engaging, he offered a good deal of information and answered questions, then a test drive...after all was said and done i walked away a very happy customer! love my new car and my experience here. Will definitely recommend to any car shopper! thank you! More

Quick and friendly customer service! I took my recently purchased Durango in on two different occasions, once for a recall and once for an oil change. Both services were done in less than I took my recently purchased Durango in on two different occasions, once for a recall and once for an oil change. Both services were done in less than an hour and they were busy. Jessica is great! More

Best Dealership Around I recently purchased the all-new 2019 Ram 1500 Limited from this dealership. I cannot say enough about the professionalism and kindness extended towar I recently purchased the all-new 2019 Ram 1500 Limited from this dealership. I cannot say enough about the professionalism and kindness extended towards me throughout the entire process. I mean, I know it's their job to be professional and kind, but these guys went way out of their way for me. I had the pleasure of working with Phil Santiago who literally jumped hoops and climbed mountains for me to make sure I got everything I wanted. He made himself available 24/7 by giving me his cell phone number and texting back and forth with me about the details of the sale so we can get it finalized. Phil is a kind, carrying and VERY patient person. He provided outstanding service and I can’t thank him enough for working extra hard for me. It’s hard to come by someone who has been doing their job for 20+ years and isn’t burnt out. Phil bring passion and energy to the job every day. I can't thank him enough for all of his help. I also worked with the manager, John, and Owner, Dave, both of whom are a class-act gentleman and the sale would have been impossible without their help. I highly recommend Phil and all of the team at Scranton Dodge. It was a very good car-buying experience and I already plan to get my next vehicle here. (Phil, I'm keeping your cell phone number! Ha!) More

Quick and Easy My lease was coming to an end so I went to Scranton Dodge to see what my options were for getting into another one. I spoke to Frank briefly and told My lease was coming to an end so I went to Scranton Dodge to see what my options were for getting into another one. I spoke to Frank briefly and told him what kind of vehicle I was looking for and what my price range was and within 10 minutes he had the perfect jeep with the perfect picked out for me, color and all. It made me feel very appreciated as a customer and made committing to a new vehicle and 3 year lease. 10/10 recommend Scranton Dodge and especially Frank Gouldsbury. More

Professional and Knowledgeable Frank is a great dealer to work with. Upon walking into the dealership without an appointment, he was welcoming and provided me with prompt assistance Frank is a great dealer to work with. Upon walking into the dealership without an appointment, he was welcoming and provided me with prompt assistance and showed me various options. He has a depth of knowledge in the auto sales industry and took a lot of the stress off of car shopping. I highly recommend Frank for providing an exceptional experience and for prioritizing customer satisfaction. Keep up the amazing work! More

Exceptional I just bought a Jeep Wrangler. What amazing service. They were very friendly, easy to work with, and it didnt take up my whole day. I just bought a Jeep Wrangler. What amazing service. They were very friendly, easy to work with, and it didnt take up my whole day. More