Scranton Dodge Chrysler Jeep RAM

Great experience Phil was outstanding. The best car salesman we’ve ever dealt with. He was very understanding of what we were looking for and what we wanted. Phil was outstanding. The best car salesman we’ve ever dealt with. He was very understanding of what we were looking for and what we wanted. More

very very bad I do not like anyone who acted like the owner did when I bought my last one (rude).not there Tunkhannock. great people good service. I do not like anyone who acted like the owner did when I bought my last one (rude).not there Tunkhannock. great people good service. More

Dishonest Items were added to my bill without being discussed with me first. When I called first thing the next day, they said they would get right back to me. Items were added to my bill without being discussed with me first. When I called first thing the next day, they said they would get right back to me. Instead they waited a day for my contract to go through. ....... A simple apologize would have went a long way. I find what they did to be very deceiving. More

Internet Sale (Eric Fumanti) Eric is very enthusiastic, I made several calls to him today. I am traveling over an hour to purchase a recent trade-in. I asked for more photos and E Eric is very enthusiastic, I made several calls to him today. I am traveling over an hour to purchase a recent trade-in. I asked for more photos and Eric had them e-mailed to me within five minutes. I am also in sales, I understand the commitment to customers is #1 always! Great job Eric! My wife and I will see you soon, looking forward to driving home with our new/used truck. Thank you. Jim and Jody Harder Binghamton, NY. More

The service is consistent !! Consistently horrible!! Every t Let's start with my family has collectively purchased 7 vehicles from this dealeryin the last 24 months due to the phenomenal sales team and their att Let's start with my family has collectively purchased 7 vehicles from this dealeryin the last 24 months due to the phenomenal sales team and their attention to detail. However the service absolutely sucks every time my vehicle went in for service it was a collasal xxxx show. I never experienced such incompetence. The topper was when I brought my vehicle in for two recalls and they wound up breaking my backup camera while doing other service, I was directed to see the service manager and he casually just stated you will need to make an appointment to have it looked at!!!!!! I will never buy another vehicle there again no one should be treated the way I was!!!! They really are a total mess. My recommendation is to go elsewhere. anywhere but there. BTW Bill Adams is awesome and the only reason we tolerated the poor service as long as we did. More

Buying experience was great, everything after that terrible. I have had nothing but bad experiences with my vehicle and taking it there to their service department since buying my Jeep renegade brand new last ye I have had nothing but bad experiences with my vehicle and taking it there to their service department since buying my Jeep renegade brand new last year. The second time I brought it for an oil change the person who took my car in or brought it out hit something and didn't tell me or anyone. I noticed the damage when I went out to leave. They did have their body shop fix it. The third oil change I took it for they informed me I needed tires. When I asked why I would need tires when there are not even 15,000 miles on them the girl explained that the don't put good tires on the vehicles because they want the test rides to be smooth and if they put better tires on them it would not be such a good ride. Fast forward to today when I go to have my tires replaces and the tire place 1. Cannot believe Jeep would sell a new vehicle with such low quality tires and 2. The person at the service center who rotated my tires put the lug bits on and stripped them, so now at this point they are aging trouble getting the lug nuts off and advised that they should have changed those the last time I was there. I will not recommend this dealership and definitely not 5he service center to anyone or recommend Jeep itself. More

Very good experience I had spoken with Eric on the phone about some cars which had been sold when I went to the dealership. He mentioned a Jetta which I thought would be t I had spoken with Eric on the phone about some cars which had been sold when I went to the dealership. He mentioned a Jetta which I thought would be too small for me. Turned ou it was perfect for me. They held the car for me a couple days while I dealt with my insurance company. They even extended the hold but it was worked out. The Finance Manager went over everything and couldn’t have been friendlier. Eric was a professional & everybody at Scranton Dodge deserves Kudos. More

Buying a New Car Phil was very nice to work with during my process of purchasing a new vehicle. He answered all my questions in a professional manner, was knowledgeabl Phil was very nice to work with during my process of purchasing a new vehicle. He answered all my questions in a professional manner, was knowledgeable, and worked on getting me the best deal possible. More

amazing I can here with my family and i was looking at cars for my next lease. we had phil and he was absolutely amazing. telling us everything about all the I can here with my family and i was looking at cars for my next lease. we had phil and he was absolutely amazing. telling us everything about all the cars we were looking at and trying to make the price just right. when it is time to come for a new car, i will definitely come talk to him. he helped us out with so much and we appreciate all he did for us! More

First time buyer, excellent outcome! First time buyer here, having a family friend mechanic who rebuilds cars, i've driven salvage title cars for years, and so never had to enter a dealer First time buyer here, having a family friend mechanic who rebuilds cars, i've driven salvage title cars for years, and so never had to enter a dealership until now...the past few weeks have been pretty stressful with trying to find a great vehicle to fit my needs and budget, i spent many days in and out of several dealerships in the NEPA region, and have found far too many unprofessional people who just didn't have that kind and friendly, personable but professional attitude...i walked into this dealership on a very busy saturday and met josh, he was polite and professional and engaging, he offered a good deal of information and answered questions, then a test drive...after all was said and done i walked away a very happy customer! love my new car and my experience here. Will definitely recommend to any car shopper! thank you! More