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Scranton Dodge Chrysler Jeep RAM
Scranton, PA
331 Reviews
Scranton Dodge Chrysler Jeep is located on 1146 Wyoming Avenue in Scranton and services the greater North East Region for Chrysler, Dodge, Jeep, and Ram products. Established in 1984 by the Pompey Family the dealership is locally owned and operated by two brothers - David & Matthew Pompey. Day to day operations are run by Ray Novak, the General Manager. Our web site is packed full of photos, videos and fresh content about our award winning cars, trucks, minivans and Jeeps!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 331 reviews
June 26, 2009
started out rude. can't really describe it. but the conversation went like this: "hi this is david one of my employees just brought in my dodge sprinter" "buddy i've got two sprinters which one i conversation went like this: "hi this is david one of my employees just brought in my dodge sprinter" "buddy i've got two sprinters which one is it" he said very gruffly. like i was being a pain in the xxx by even calling. the background noise in the shop was very loud, including tools and loud music playing. he kept saying "what" and "you've got to speak up" like it was my fault that he was it wasn't quiet there. finally when i had the gall to challenge whether it was a warranty repair, the guy got more irate, he passed me to who his service manager, who was equally snide. "is it bathed in oil?" he snarled at me. "i don't know" i replied. "well it's not". like i was an idiot for not understanding this. apparrantly if it's not "bathed in oil" it's not considered part of the engine warranty. (long story after talking to chrysler customer service this is not necessarily true-so don't take this as an answer). i decided to call chrysler customer service. during this process they called the service department two or three times. these guys got really angry. the customer service person at chrysler told me they were angry. because chrysler was willing to pay for the repair. i walked away from this experience worried that these guys were mad enough to do something to my van. it was a very unsettling and unpleasant experience. i encourage you to look for another place to have your vehicle repaired. More
by davidclowery
Employees Worked With
john murnock
