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Scranton Dodge Chrysler Jeep RAM

Scranton, PA

3.0
324 Reviews
Scranton Dodge Chrysler Jeep is located on 1146 Wyoming Avenue in Scranton and services the greater North East Region for Chrysler, Dodge, Jeep, and Ram products. Established in 1984 by the Pompey Family the dealership is locally owned and operated by two brothers - David & Matthew Pompey. Day to day operations are run by Ray Novak, the General Manager. Our web site is packed full of photos, videos and fresh content about our award winning cars, trucks, minivans and Jeeps!
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1146 Wyoming Avenue

Scranton, PA

18509

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Showing 324 reviews

July 14, 2023

Horrible experience, reached out multiple times to try to correct issues never heard back from them. More

by Clowred123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department.
Jul 15, 2023 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, I would like to speak with you about your experience here at Scranton Dodge Chrysler Jeep RAM and the level of communication you've received. We take your satisfaction seriously, so please reach out to me directly when you have a moment to discuss this further. Thank you, John Epp johnepp@dodgechryslerjeep.net Scranton Dodge Chrysler Jeep RAM

May 26, 2023

Took my jeep on wednesday may 24th for bad struts. Before doing this verified with the warranty company it was covered. I was told yes. Danielle tells me sorry it’s not, her trusty computer said so, s More

by Lolyons9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim O"Malley
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2023

Not only is Chrysler the worst car manufacturer but Scranton dodge is as well. This is our first Chrysler and never again. BOught brand new in 2019. The next day took it on vacation and have had not More

by golfnut2531
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim O"Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Santiago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon- service receptionist (1 star)
May 24, 2023 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your vehicle and communication with our team. Can you please contact me at your earliest convenience? John Epp johnepp@dodgechryslerjeep.net Scranton Dodge Chrysler Jeep RAM

May 24, 2023 -

golfnut2531 responded

Our car is in your position as we speak, and in the service department for the fifth time for the same issue in as many months. we just picked up our car from you two weeks ago and as always, they stated it was fixed, but it’s not! We have taken this up with Chrysler themselves and they’ve been in contact with Phil Santiago multiple times. You refuse to do the dirty work and find the exact root of the problem instead keep putting Band-Aids on the issues. We are even in the middle of getting a reimbursement from Chrysler for all of the issues you told us to fix but the main issue still exist. You guys should be ashamed of yourselves and I am spreading the word to as many people, as I possibly can, including all social media outlets

December 29, 2022

Stopped in looking at Jeep Willy's on Sunday. Liked it. Did a email on it. Chris called me next day.Made appointment look at it. Took it for ride. Chris explained alot to me about Jeep Wrangler W More

by stevehollywood.sp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Montagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Scranton Dodge Chrysler Jeep RAM responded

Thank you so much for taking the time to write about your 5-star experience with our Sales Department here at Scranton Dodge Chrysler Jeep RAM. We are very happy to learn that our team was able to help you find your perfect 2023 Jeep Willy's, and that they made the overall buying process easy for you. If you ever need help with your 2023 Jeep Willy's in the future, we'll be here for you!

December 27, 2022

I'm glad to finally have my Jeep back after 4 weeks of being at the dealership. I called on many occasions and the phone was busy or the agent who was assigned to my case was not available. And she did no More

by zurith.lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon
Dec 28, 2022 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about this recent experience with our Service Team. Can you please email me with your preferred contact information? I appreciate your time! John Epp johnepp@dodgechryslerjeep.net Scranton Dodge Chrysler Jeep RAM

Dec 28, 2022 -

zurith.lopez responded

Of course, you can reach me out at: Zurith.lopez@gmail.com

December 07, 2022

Thank you John Epp, for the service and key team of folks working with you. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Epp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Scranton Dodge Chrysler Jeep RAM responded

Dear Mark, We take customer feedback very seriously here at Scranton Dodge Chrysler Jeep RAM. I would like to have the chance of speaking with you about the time it took for our Service Team to complete the recall and warranty repair of your truck, as well as the overall experience and interactions you were provided during that time. I have provided my email below and ask that you send me your preferred contact information so that I can reach out to you. I look forward to connecting with you soon, John Epp johnepp@dodgechryslerjeep.net Scranton Dodge Chrysler Jeep RAM

November 23, 2022

This ones a juicy one, dig in 😑🙃 A year ago, the mishap of all mishaps began. My vehicle, a 2019 dodge journey, started overheating. I brought the vehicle to the dealership from where I purchased it More

by Agagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2022 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, We take our customer feedback very seriously and would like the opportunity to discuss your service experiences with us this past year. Can you please contact me directly at your earliest convenience? John Epp johnepp@dodgechryslerjeep.net Scranton Dodge Chrysler Jeep RAM

Dec 04, 2022 -

Agagner responded

You can contact ME at your earliest convenience.

July 08, 2022

So disappointed to have been sold a vehicle from here that has had one issue after another since purchasing. We went in a little over 3 years ago to find a nice, safe SUV for our new family. We trusted t More

by J
Recommend Dealer
No
Employees Worked With
I don't see the employee listed
Jul 09, 2022 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, Customer satisfaction is very important to us. I would like to learn more about your feedback in regard to your vehicle purchase with us and the 1-star rating you have shared. Please reach out to me at your earliest convenience to discuss any feedback you have. I look forward to hearing from you. Thank you, John Epp johnepp@dodgechryslerjeep.net Scranton Dodge Chrysler Jeep RAM

May 25, 2022

2021 jeep. Won’t start. All Error lights. Had it towed the Scranton. It’s day 3 and it’s still in third parking lot with no explanation other than we will let y More

by None
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
May 25, 2022 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, Thanks for taking the time to share your review. Customer feedback is important to us at Scranton Dodge Chrysler Jeep RAM. When you have a moment, please feel free to reach out to us so that we can provide updates regarding the services needed for your 2021 Jeep. We look forward to connecting with you. Best, Matt Pompey Scranton Dodge Chrysler Jeep Ram

March 21, 2022

Paid to have a hitch and harness installed on our new Grand Cherokee L we bought there. When trying to connect to older standard lighting trailers, we get error codes and the lights don't work. Took it More

by kcannon1014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Apr 04, 2022 -

Scranton Dodge Chrysler Jeep RAM responded

Hello, Thank you for taking the time to provide us with your feedback. We would love the opportunity to speak with you about the hitch and harness service for your Jeep Grand Cherokee L and communication with our staff. Can you please reach out to me directly at your earliest convenience so we can discuss this further? Thank you. Matt Pompey Scranton Dodge Chrysler Jeep Ram

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