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Scranton Dodge Chrysler Jeep RAM
Scranton, PA
331 Reviews
Scranton Dodge Chrysler Jeep is located on 1146 Wyoming Avenue in Scranton and services the greater North East Region for Chrysler, Dodge, Jeep, and Ram products. Established in 1984 by the Pompey Family the dealership is locally owned and operated by two brothers - David & Matthew Pompey. Day to day operations are run by Ray Novak, the General Manager. Our web site is packed full of photos, videos and fresh content about our award winning cars, trucks, minivans and Jeeps!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 331 reviews
August 11, 2024
Very disappointing experience with this dealership. Attempted to purchase a vehicle from Scranton Dodge and for a few reasons that I expressed in length in a Google review, the experience was not a go Attempted to purchase a vehicle from Scranton Dodge and for a few reasons that I expressed in length in a Google review, the experience was not a good one. In a response to my review, John Epp asked me to contact him directly to go over the experience with him. For over a week I attempted to contact John Epp and at no point in time did he take the time to contact me back directly. In fact, the email address that he asked me to contact him at does not even work. So the "contact me, I care" response I was given on Google was nothing more than smoke and mirrors. Sadly a sentiment that seems to resonate with the higher ups at this dealership towards their customers. Since his email provided did not work, I reached out not only through this website, but 2 other websites as well. And I know my message was transferred to John Epp because an employee at the dealership informed me they were going to give John the message when he arrived at the dealership. When I purchase or attempt to purchase a vehicle from any dealership, I expect to be treated professionally and in return I am the same way. Sadly, with this dealership, professionalism is not a priority. When John responded to a review showing interest in going over things with me that went wrong at the dealership, I looked at it as a higher up in the dealership wanting to listen to the issues and then try and see if there was anything at all that could have been done differently so that it can be applied in the future to help the dealership in any way possible. To be ignored after attempting to help the dealership by responding promptly to them is an insult. And insulting those that are wanting to do business with you is not how you conduct proper business. More
by Mr. Mike
Employees Worked With
June 16, 2024
Bought my First Jeep Wrangler with Frank , process was easy and Frank took the time to explain everything and get me where I needed to with payments ! So I now own my Dream PINK Jeep wrangler !! easy and Frank took the time to explain everything and get me where I needed to with payments ! So I now own my Dream PINK Jeep wrangler !! More
by Shanno8376
Employees Worked With
Frank Gouldsbury
April 12, 2024
Lots of junk fees added on to the sale of the vehicle at the end and not disclosed during purchase. Could add up to about $1000.00 not including tag and title charges for the State. Sales representative B the end and not disclosed during purchase. Could add up to about $1000.00 not including tag and title charges for the State. Sales representative Bill Adams is very friendly and professional. Company policy needs adjustment. Sales person can only do so much for the customer due to company policy. More
by mageeem
February 08, 2024
Outstanding people! Couldn’t have asked for a better experience. I was treated like royalty while there and knew that my vehicle was in the hands of professionals. They Couldn’t have asked for a better experience. I was treated like royalty while there and knew that my vehicle was in the hands of professionals. They were very thorough explaining what needed to be done and why. It is very comforting to know this team stands behind what they sell and that I wasn’t just another sale. Great job Scranton Dodge, looking forward to my next new vehicle. More
by Jeff Smith
February 06, 2024
I started purchasing my cars from Scranton Dodge 12 years ago and I haven't gone anywhere since. Since Day 1 (with Mike McConkey), my requests have been met. He has always been gracious, polite, and knows ago and I haven't gone anywhere since. Since Day 1 (with Mike McConkey), my requests have been met. He has always been gracious, polite, and knows exactly the type of car I am looking for and he is the main reason we (my husband and I) keep going back there. We know by going there, what we can expect because of the consistent great service we receive. I highly recommend Mike and the team at Scranton Dodge! More
by Kelly L.
Employees Worked With
February 06, 2024
Worst ever my be ram with 700 miles on it was towed in they never called me then they couldn’t understand why I was mad it was there over the weekend they never locked it and some one somebody stole my 3k they never called me then they couldn’t understand why I was mad it was there over the weekend they never locked it and some one somebody stole my 3k radio that runs the truck they told me they couldn’t help me call my insurence More
by Jordan
Employees Worked With
February 01, 2024
Dodge is a good name because you should Dodge it if at all possible. Bought a used car last spring went to pick it up. They were getting ready to close and sat us in a cubicle with a bunch of car parts. T all possible. Bought a used car last spring went to pick it up. They were getting ready to close and sat us in a cubicle with a bunch of car parts. This guy comes up behind me and throws a key FOB over my shoulder. Then some other joker comes out using vulgar language in front of customers. I said wheres the other one he says (rudely) theres only one. We said deals off. Next day they call us and say oh we'll get you a key FOB and even put it in writing. A month later no key FOB so we were concerned we may lose the only one or someone else had one. I called and Mr. McConkey refuses to talk to me tells receptionist to tell me "we don't have it" yet. This went on for months. At one point he told the receptionist to hang up on me. I wasn't rude but there were other problems like components for the spare tire missing they failed to mention. I finally ordered the missing parts and got and OEM key FOB for $90 in 4 days. I had to wait to weeks to have it programmed at a dealer which cost another $130. More
by Darth Vader
Employees Worked With
May 26, 2023
Took my jeep on wednesday may 24th for bad struts. Before doing this verified with the warranty company it was covered. I was told yes. Danielle tells me sorry it’s not, her trusty computer said so, s Before doing this verified with the warranty company it was covered. I was told yes. Danielle tells me sorry it’s not, her trusty computer said so, so if i want it fixed i would need to pay. I refused. Took my jeep back and went home. I called the service department back on speaker with the warranty company on speaker on another phone. The warranty company could hear every word Danielle was saying. The warranty company again verified it was covered. Danielle said nothing i can do for you. The warranty company suggested i file a complaint with jeep and stated this is what they do. They pretend it’s not covered so the customer will pay and then the customer has to do all the leg work to get their money back! Really??? I took a day of work to get my jeep fixed and nothing was fixed! How dishonest can a dealership be?? The service manager said i’ll look into it and nothing, no call back. Not much to look into, it’s covered, so do your job and fix it! I will never go to this dealership again and happy to tell everyone who will listen how horrible and down right dishonest your dealership is. More
by Lolyons9
Employees Worked With
May 21, 2023
Not only is Chrysler the worst car manufacturer but Scranton dodge is as well. This is our first Chrysler and never again. BOught brand new in 2019. The next day took it on vacation and have had not Scranton dodge is as well. This is our first Chrysler and never again. BOught brand new in 2019. The next day took it on vacation and have had nothing but problems ever since. -corroded/rusted hood (2 years in) - engine coolant leak and repair (1 year in) - replaced actuator (1 year in) - continued engine coolant league and repairs (4 appts. And still not corrected) - grey smoke pours out of the exhaust with the worse toxic smell ever (still not fixed) This company should be ashamed of themselves! My mechanic found the issues in 1 appt. But won’t fix it bc it’s all under warranty with Chrysler still but they are obviously incompetent. Never buying from Scranton dodge again and glad to spread the word. After 5 appts for the same issue!! By now they owe me money which is why I’m taking my complaints to Chrysler themselves. They told me to show prof of expenses paid for repairs that didn’t correct the issue and they will see about a refund. Yeah right! . More
by golfnut2531
Employees Worked With
Other Employees :
Shannon- service receptionist (1 star)
