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Scranton Dodge Chrysler Jeep RAM

Scranton, PA

4.0
337 Reviews
Scranton Dodge Chrysler Jeep is located on 1146 Wyoming Avenue in Scranton and services the greater North East Region for Chrysler, Dodge, Jeep, and Ram products. Established in 1984 by the Pompey Family the dealership is locally owned and operated by two brothers - David & Matthew Pompey. Day to day operations are run by Ray Novak, the General Manager. Our web site is packed full of photos, videos and fresh content about our award winning cars, trucks, minivans and Jeeps!
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1146 Wyoming Avenue

Scranton, PA

18509

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Showing 337 reviews

July 09, 2015

Terrible sales people and managers they promise you things so they can sell the vehicle to get there commission then afterwards they don't follow up on the pro More

by Cowboyjimbo88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek, Frank Gouldsbury
Jul 31, 2015 -

Scranton Dodge Chrysler Jeep RAM responded

I believe we have finally resolved your dilemma. My staff was searching for a used radio - which is what we promised on delivery. The scarcity of used radios caused an unacceptable delay - for which I greatly apologize. As soon as I was made aware of the delays - I had our parts department order a brand new radio for your Jeep. We have installed it and hope you are finally complete. Again - I sincerely apologize for the delays. My staff should have done a better job of communicating with you and management to resolve such a minor issue. Please feel free to contact me if there is still anything outstanding. Matt Pompey President

Aug 01, 2015 -

Cowboyjimbo88 responded

It is August 1st and radio is still not installed they called me on Monday July 20 to tell me it would be in any day and will call me back when they have it and haven't heard back yet so not sure who told you it was installed. Please check into it and see why I haven't got a call back. Thank you

July 02, 2015

Unhappy customer Nothing but problems pretty much. Had to put new tires on the vehicle within 5 months of purchase. Had to get new brakes Valve stem on front driver More

by jfendrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Moylan, Ray Novak
Jul 31, 2015 -

Scranton Dodge Chrysler Jeep RAM responded

Hi Jay, I am sorry you are disappointed with your experience with us. When my staff last spoke with you they believed that they had done a fair amount of goodwill by paying for your 2nd key and the window regulator. We asked you to pay for the brakes and tires since we delivered the car with 31,404 miles and they needed brakes at 62,156 - these items are wearable items and we believe your usage was well within the realm of normal wear and tear and not a defect. Thanks for giving us your feedback and hope your Chrysler Sebring is meeting your needs well. Matt Pompey President

Jul 31, 2015 -

jfendrick responded

I don't want to get into a back & forth discussion - I was asked to give a review and I did. That being said, the fact that you "paid" for the extra key wasn't goodwill at all. I should have had an extra key upon the purchase of the vehicle don't you think ?? Every other time I have bought a car, new or used, I received 2 keys. And I guess I did not see where a "window regulator" was given to me for free - I guess I have to find the old $250 invoice that I had to pay to get the window fixed to verify. When the window broke, I just figured Chrysler would have fixed it for free since the window just stopped working with no fault of mine. And it is a Chrysler 200 by the way.........

June 25, 2015

for a Dodge dart Jeremy SchWarztrauber At Scranton Dodge is an outstanding salesman. Gave me and my husband a great deal had a new car, keys in about 4 hrs gets no be More

by carguyjeremy.25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Novak, Jeremy Schwartztrauber
June 18, 2015

Long drive but WELL worth it. Found a vehicle online that was 95% what I was looking for, short of a few "wish list" items. Dealt with Richard from minute one and everything went s More

by crashresq21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Fissler
June 02, 2015

Great Experience I bought my first car (2014 Jeep Compass) with Scranton Dodge and I was very pleased with my experience. They had great customer service and very frie More

by jenna2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Schwartztrauber
June 01, 2015

Hard work. After being sent to frank with an odd and stressful situation, he did everything in his power to get me into something new reliable and in my price ra More

by Jeeeeeeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Gouldsbury
May 25, 2015

Best Salesman by Far ~ Thank you JEREMY!!!! This is my very first purchase with this dealership and also the purchase of a Jeep. I had the amazing assistance from one of their sales reps named More

by JoyPlus1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Schwartztrauber
May 21, 2015

SALES/SERVICE SERVICE IS MORE IMPORTANT THEN SALES.GREAT SERVICE SELLS THE NEXT CAR ,SUV,TRUCK!!!NO SERVICE NO MORE SALES.YOUR SERVICE IS MUCH BETTER THEN YOUR SALE More

by KMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Kunda
May 14, 2015

Great Dealership! Jeremy is a great Salesman. This is the first time I ever purchased a vehicle with this dealership but after speaking to Jeremy, I knew I made the right choice. Jeremy is a very More

by Cind813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Schwartztrauber
May 09, 2015

What a wonderful group of people! Scranton dodge is a wonderful place with an amazing group of people working there!! I had the pleasure of dealing with Richard and Ray and let me tell More

by Nreed3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Novak, Richard Fissler
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