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Scranton Dodge Chrysler Jeep RAM

Scranton, PA

3.1
325 Reviews
Scranton Dodge Chrysler Jeep is located on 1146 Wyoming Avenue in Scranton and services the greater North East Region for Chrysler, Dodge, Jeep, and Ram products. Established in 1984 by the Pompey Family the dealership is locally owned and operated by two brothers - David & Matthew Pompey. Day to day operations are run by Ray Novak, the General Manager. Our web site is packed full of photos, videos and fresh content about our award winning cars, trucks, minivans and Jeeps!
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1146 Wyoming Avenue

Scranton, PA

18509

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Showing 325 reviews

June 25, 2015

for a Dodge dart Jeremy SchWarztrauber At Scranton Dodge is an outstanding salesman. Gave me and my husband a great deal had a new car, keys in about 4 hrs gets no be More

by carguyjeremy.25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Novak, Jeremy Schwartztrauber
June 18, 2015

Long drive but WELL worth it. Found a vehicle online that was 95% what I was looking for, short of a few "wish list" items. Dealt with Richard from minute one and everything went s More

by crashresq21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Fissler
June 02, 2015

Great Experience I bought my first car (2014 Jeep Compass) with Scranton Dodge and I was very pleased with my experience. They had great customer service and very frie More

by jenna2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Schwartztrauber
June 01, 2015

Hard work. After being sent to frank with an odd and stressful situation, he did everything in his power to get me into something new reliable and in my price ra More

by Jeeeeeeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Gouldsbury
May 25, 2015

Best Salesman by Far ~ Thank you JEREMY!!!! This is my very first purchase with this dealership and also the purchase of a Jeep. I had the amazing assistance from one of their sales reps named More

by JoyPlus1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Schwartztrauber
May 21, 2015

SALES/SERVICE SERVICE IS MORE IMPORTANT THEN SALES.GREAT SERVICE SELLS THE NEXT CAR ,SUV,TRUCK!!!NO SERVICE NO MORE SALES.YOUR SERVICE IS MUCH BETTER THEN YOUR SALE More

by KMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Kunda
May 14, 2015

Great Dealership! Jeremy is a great Salesman. This is the first time I ever purchased a vehicle with this dealership but after speaking to Jeremy, I knew I made the right choice. Jeremy is a very More

by Cind813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Schwartztrauber
May 09, 2015

What a wonderful group of people! Scranton dodge is a wonderful place with an amazing group of people working there!! I had the pleasure of dealing with Richard and Ray and let me tell More

by Nreed3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Novak, Richard Fissler
May 07, 2015

easy and worry free. Usually when you go to a dealer ship to buy a vehical you feel as if the dealer Is looking out for themselves, this was not the case this time. Frank More

by chilly17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Gouldsbury
May 04, 2015

Damaged my vehicle while in for Service Had my 2013 Dodge Dart in for service and the service department dented my rocker panel. The entire service department denies any wrong doing. Said it More

by philb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
4 Service Advisors in the Service Department
May 04, 2015 -

Scranton Dodge Chrysler Jeep RAM responded

Dear Mr. Bodtmann, My name is Matt Pompey, the president of Scranton Dodge Chrysler Jeep RAM. I wanted to personally respond to your concern regarding the damage to your rocker panel. First - we would never hide or deny doing damage to a customer's car. We have insurance for that and would never jeopardize a relationship because of an accident. We will always correct our mistakes. Second - We did not lift your car with a mechanical lift. And if we did, the type we use leaves tell-tale signs that the lift arms were not arranged properly. -Your car has very distinctive damage - circular indents with no abrasion marks. We never lifted your car and the damage does not match the box frame arms our lifts use. It is physically impossible for our lift to have caused the damage you have on your car. A box framed arm simply can not leave a circular dent. And again - we never lifted your Dart. All our work was performed on the shop floor. Third - The type of damage your car exhibits is very typical of car carrier damage - There are no abrasions or scrapes - so it is obvious the car was not in motion when the damage occurred. Improper Car Carrier Tie-Down would be the best educated guess as to the source of the damage. If the damage had any appearance of being caused by our equipment or staff, I would gladly assume responsibility - but unfortunately the opposite is true. The physical evidence does not support your claim. A square arm does not make a round dent - and again - we never lifted your Dart off the ground. So while myself and my team are very sad and disappointed, we understand your decision and wish you well. The Dart is a wonderful car and should give you years of great service. Respectfully, Matthew T Pompey President Scranton Dodge Chrysler Jeep RAM

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