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Scranton Dodge Chrysler Jeep RAM
Scranton, PA
337 Reviews
Scranton Dodge Chrysler Jeep is located on 1146 Wyoming Avenue in Scranton and services the greater North East Region for Chrysler, Dodge, Jeep, and Ram products. Established in 1984 by the Pompey Family the dealership is locally owned and operated by two brothers - David & Matthew Pompey. Day to day operations are run by Ray Novak, the General Manager. Our web site is packed full of photos, videos and fresh content about our award winning cars, trucks, minivans and Jeeps!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 337 reviews
January 28, 2017
Friendliest, Most courteous staff EVER! My husband and I were at Motorworld to purchase a new Jeep in July 2015. THE WORST EXPERIENCE EVER...we were treated horribly. That same day, we went My husband and I were at Motorworld to purchase a new Jeep in July 2015. THE WORST EXPERIENCE EVER...we were treated horribly. That same day, we went to Scranton Dodge everyone there was so friendly. We had our 3 year old son with us and they went out of their way to get him coloring pages and balloons. Frank in sales helped us and not long after we drove a brand new beautiful Jeep Wrangler off their lot. Since then, we've taken our Jeep there for service and we've never had a problem. I was there today for an oil change and everyone was courteous, friendly and I didn't wait long. Gene took the time to talk to my son and gave him coloring books,stickers etc. They know how to treat their customers! THANK YOU, Ray, Frank, Gene, Amy and the rest of the staff at Scranton Chrysler Dodge Jeep. Keep up the great work. More
by MyOrangeJeep
Employees Worked With
Frank , Ray Novak, Frank Gouldsbury, Gene Scalese
January 21, 2017
I'm torn....sales/yes..service/maybe We have boughten numerous cars from Scranton Dodge.....Sales side, Eugene Scalese, and Ray........WONDERFUL!!!! Recommend 100% ..... They make sure yo We have boughten numerous cars from Scranton Dodge.....Sales side, Eugene Scalese, and Ray........WONDERFUL!!!! Recommend 100% ..... They make sure you are treated as a human should be treated...which brings me to service.....COLD, STALE, IGNORANT, RUDE!!!! They don't call you back, and when they eventually do, you WISH they hadn't, your treated like a peon!!! Had a problem with my car, took them 2 weeks for them to figure it out, they sent it home twice saying they fixed it.... ..NOT!!!!! I spoke with Eugene and Ray who took the time to make sure we were satisfied, and the car was fixed.....FINALLY!!!! If it werent for Eugene and Ray, we would NEVER be visiting Scranton Dodge, again!!!!! More
by Sheluvwhales
Employees Worked With
Ray Novak, Gene Scalese
November 23, 2016
Terrible service I want to start by saying we just bought our Dodge Journey and the salesman was great. However the car went back in a week later to have some things I want to start by saying we just bought our Dodge Journey and the salesman was great. However the car went back in a week later to have some things fixed and when we got the car back not all of the promised items were fixed for instance they promised to fix the bumper. I have it in writing. They had the car for a week and it did not get fixed. While they had my car they were also doing the inside stain guard for the warranty we purchased and my car came back to me with my personal belongings all gone. Including my work badge which I will have to pay to replace. We have called several times about this and are getting told that nobody knows what happened and they will call us back. No one is calling us back. I'm so disgusted with the way they handle things. I would not recommend this dealership. More
by Krismb
Employees Worked With
August 25, 2016
a quick synapses your dealership has always been good to me. With that said my only displeasure has to deal with the closing of the express lane. that was very conveni your dealership has always been good to me. With that said my only displeasure has to deal with the closing of the express lane. that was very convenient. Now you have to wait and or leave your car for hours at times for an oil change and tire rotation. This is an inconvenience. More
by lulu1105
Employees Worked With
Other Employees :
Mike May.really wish he was back. Mike turned me on to your dealership. xxxx I have purchased approximately 5 or more vehicles because of Mike. , Ray Novak
July 24, 2016
love the service I traded my 2005 Pontiac Grand am and when I got there my credit just wasn't right. But sales rep Frank and his boss did what they had to do and got I traded my 2005 Pontiac Grand am and when I got there my credit just wasn't right. But sales rep Frank and his boss did what they had to do and got me in my 2008 Dodge Durango. Thanks guys you were great More
by Victoria A Meaney
Employees Worked With
Frank Gouldsbury
July 13, 2016
good service good people any problems we had were addressed timely and we are satisfied over all we had minimal problems and the ones we did have were taken care of promptly any problems we had were addressed timely and we are satisfied over all we had minimal problems and the ones we did have were taken care of promptly More
by constablemunley
Employees Worked With
July 06, 2016
GREAT PLACE TO BUY A CAR!!!! This had to be hands down the best car buying experience I ever had. Our salesman, Tony Blasi, went above and beyond to make sure we got the vechicle This had to be hands down the best car buying experience I ever had. Our salesman, Tony Blasi, went above and beyond to make sure we got the vechicle we needed. We have 4 kids and the place they have to wait is amazing! They have things dedicated to younger kids and stuff to keep older kids occupied as well as refreshments. The ENTIRE workforce was helpful and made sure we got the attention we needed. I would highly recommend them to anyone looking for a new or used car and ask for our salesman, he is spot on!!! More
by planetsoftball
Employees Worked With
Tony Blasi
June 28, 2016
BEST Dealership with the BEST People This is my 5th purchase from Scranton Dodge. Ray and Mike make me feel like family when I walk in the door. It's great as a woman to feel that way whe This is my 5th purchase from Scranton Dodge. Ray and Mike make me feel like family when I walk in the door. It's great as a woman to feel that way when making such a large purchase on your own. I have sent family and friends to purchase their vehicle and they to have had the samr great experience. The service department is super. I do all my basic maintainence and repair work with them.... Tony is my "Go-To" jeep guy and Bill is a pleasure to hitch a ride with to work! THANKS SCRANTON DODGE More
by Lisa kramer
June 05, 2016
Excellent Sum it up in few words i took my time saw what i wanted asked the questions and had gotten the right answers and was treated professionally. Sum it up in few words i took my time saw what i wanted asked the questions and had gotten the right answers and was treated professionally. More
by navigatoray
Employees Worked With
May 13, 2016
great Good Morning, My Wife and I had the pleasure of purchasing a new Jeep Patriot, from your dealership, yesterday and we just wanted to pass on our deli Good Morning, My Wife and I had the pleasure of purchasing a new Jeep Patriot, from your dealership, yesterday and we just wanted to pass on our delight in dealing with Rich Fissler. This is our family's sixth Jeep purchase, in eleven years and until my son purchased his Jeep from you we have always gone to your other dealership, in Tunkhannock. While they are good and have a grate service department Rich was a joy during the whole transaction. As a couple who have over forty years, combined, in retail and grocery management, we know how important good customer service is. Rich has gone along way in dissolving the stereotype " car salesman" attitude. We look forward, as a family, to a long relationship with the Pompey Automotive Group. Also Rich is working very hard to get us that $50.00 gift card that was offered on your web site, for taking a test drive. Sincerely, Al and Deb Traettino More
by JeepFamily6
Employees Worked With
Richard Fissler
