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Scranton Chevrolet of Norwich - Service Center

Norwich, CT

4.3
1,197 Reviews

1,197 Reviews of Scranton Chevrolet of Norwich - Service Center

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July 19, 2021

We were visiting from out of state. The Service Rep was so accommodating and minimized our wait time for this oil change. Great work, team! More

by claireriggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2021

Went to pay for my truck after I paid I went to check on truck rearview on passenger seat fuse boxes on the floor unexceptable after paying 1641 and my truck still don't start or work that's crazy to me yal More

by reayj85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Jean
July 17, 2021

Everyone I have had contact (on the phone or in person) with is very helpful and nice. Drop off & pick up for service is great! . More

by H.L.HOWLETT71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Svc dept was closed when I dropped off & picked up. , Terry Jean
July 15, 2021

Hello I am grateful for everyone at Scranton Chevrolet. I have been going threw some difficulties and I needed to see my family. I brought my car in for its 15 month service and I had to go out of town. They More

by Ytribbitts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone did a wonderful job, Bill Buswell, Rico Bozzini, David Tignonsini, Michael Cassel, Tony Dandonoli, Terry Jean, William Burns, Michael Moody, Omar Whitmore
July 15, 2021

Charged me for tire rotation for the first time in 3 years of going there. They no longer offer a military discount in an effort to “make up lost money” due to the pandemic. Shop materials additional co More

by SCS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea , Terry Jean
June 28, 2021

Was pleased with the service but the scheduling for additional service that needs to be performed was weeks out when I called. More

by PAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rico Bozzini
June 27, 2021

Everyone there is friendly and helpful and go out of there way to do anything for you More

by CLRKNNCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Tignonsini, Terry Jean
June 26, 2021

I was very disappointed this time I had a 2: appointment for an oil change and it wasn’t until 4: when they finished! More

by kathrinebuskey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I didn’t get his name
Jul 12, 2021 -

Scranton Chevrolet of Norwich responded

I am so sorry, we know your time is very valuable and I would like the opportunity to speak to you on your next visit. Tony Dandonoli Scranton Chevrolet of Norwich

Jul 12, 2021 -

kathrinebuskey responded

I’m sorry I won’t be back. I have a personal mechanic who will work on my car. I use to work in a service department for 7 years and if our mechanics were running behind we always told our customers how sorry we were that they we’re running behind. That’s all they had to tell me is that they were running behind. It makes a world of difference respecting other people’s feelings.

June 26, 2021

Always friendly and professional service. Willing to answer questions and research if they don’t have the answer. More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Jean
June 25, 2021

Oil change and service were fine, but as usual the appointment was never actually made and the communication was sub par -frustrsting overall. More

by ASHLEYHEWKO14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jean
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