Scranton Chevrolet of Norwich - Service Center

They are always pleasant and professional and they have always done a great job.thanks. always done a great job.thanks. More

Very poor customer service. Continuously made promises that were not kept for servicing my car and excuses had been thrown at me left and right. that were not kept for servicing my car and excuses had been thrown at me left and right. More

Service advisor was very helpful and friendly, it was my first visit and I will happily return. first visit and I will happily return. More

They made me feel unwelcome and the service itself was pretty lazily done. I won't go back again. I'd prefer to go to Gates Buick in North Windham where the service dept is friendly and the service is tho pretty lazily done. I won't go back again. I'd prefer to go to Gates Buick in North Windham where the service dept is friendly and the service is thorough. More

Always have a positive experience with any service I have done. Service advisors ensure that my questions are answered when I have any. done. Service advisors ensure that my questions are answered when I have any. More

Had a scheduled oil change for 10am, a routine maintenance that should take no longer then 20 minutes, took over 2 hours. This is the 3rd time I’ve have vehicles maintained here and every time I’v maintenance that should take no longer then 20 minutes, took over 2 hours. This is the 3rd time I’ve have vehicles maintained here and every time I’ve waited hours! I was told that a wheel alignment would take maybe 2 hours because they were “a little behind” took over 5. The service center is over booking appointments and wasting people’s time. I work 3rd shift and things like this are an absolute inconvenience and I’m forced to get my maintenance done here or I “void” my warranty so I have no choice but to use this service center. This in no way reflects any one individual as everyone was polite and helpful! More

They were friendly and efficient they did a good job I was very pleasedI would recommend them to anybody was very pleasedI would recommend them to anybody More

September 24,2021 Worst Chevy dealership I have ever had September 24,2021 Worst Chevy dealership I have ever had service at! Do not go there. I went to have my oil changed When I bought my truck brand n September 24,2021 Worst Chevy dealership I have ever had service at! Do not go there. I went to have my oil changed When I bought my truck brand new in JANUARY 2021 I bought the prepaid maintenance number one and two plan covers my truck up to 75,000 miles. All I want to do is get the oil changed! I honestly don't know if they ever changed it. It was never reset so I ask the service man why? Also my consoles and basket i keep in front and both glove compartments were rummaged through?? AND MOST IMPORTANTLY the oil light came on traveling back to Gales Ferry. Less than 7 miles after oil was supposedly changed??? I called the dealership they said that was odd the young man asked me if my truck was knocking I told him it better not be. I parked it and I believe it was Mike the dealer service manager came and checked it and put three more quarts of oil in it because it was LOW THREE QUARTS. I don't know what impact it's going to have. I also cannot say they did not do it on purpose because they were giving me grief over having the pre-paid maintenance plan. I called the plan administrator and he said they were required to take it. I SHOULD have left when they did not want to do it! NEVER GO THERE! I have had service all over United States. Worst service EVER. Karen More

The service department was so good with getting my car in and fixing the problem. So grateful for their professionalism. and fixing the problem. So grateful for their professionalism. More