Scranton Chevrolet of Norwich - Service Center

People were nice and helpful fast in an out and trust worthy told me what was wrong with my truck that I already knew worthy told me what was wrong with my truck that I already knew More

I ok left detailed instructions as to what needed to be looked at and addressed, those needs were NOT met. I am back to square one and have to get the car looked at AGAIN. I saw a service agent (Tammy) li looked at and addressed, those needs were NOT met. I am back to square one and have to get the car looked at AGAIN. I saw a service agent (Tammy) licking her fingers to shuffle through papers, not something you want to see while we are in a pandemic and those papers are handed to the customer. More

Braden was Awesome ! He kept me informed and communicated as he stated . Very professional and the vehicle w as repaired He kept me informed and communicated as he stated . Very professional and the vehicle w as repaired More

No comment but the customer service is ok the only thing is the waiting room takes forever is the waiting room takes forever More

They were friendly, fast, communicated in a timely manner, and the service center was very clean. manner, and the service center was very clean. More

I had an issue at the previous visit but they were very responsive and rectified that. I was very pleased with the service and how they reached out to make sure I was completely satisfied. responsive and rectified that. I was very pleased with the service and how they reached out to make sure I was completely satisfied. More

I took my car there to have a sensor replaced. They told me the job was a 2.5 hour job. It took them two days to in form me that the sensor they had in stock was defective and wouldn’t learn. Had to wait a me the job was a 2.5 hour job. It took them two days to in form me that the sensor they had in stock was defective and wouldn’t learn. Had to wait a third day for them to get another sensor in. When I got my car back that day I didn’t notice that my break light were on consistently. I didn’t notice this till I used my car a few days later to Goto work early in the am and noticed that my break lights were on. My car also had new codes when I used a code reader I noticed that my dash board witch was removed to replace the sensor wasn’t even lined up correctly and my hood latch was in accessible. I took my car back here. Was informed my car was not safe to drive. And that they needed to replace a break sensor that was broken during the installation of the first sensor. I inquired about being able to use a loaner car so I could still get to work. Was told there were none at the time and if one came in I was at the top of the list. Let’s just say I didn’t get a car and I didn’t get to work the next day. More

Polite courteous and very helpful. Very knowledgeable. Was asked to join through a text message for a video inspection which was never received. Was asked to join through a text message for a video inspection which was never received. More

Hopefully they find the problem with my truck and gets it fixed sooner rather than later fixed sooner rather than later More

The personnel are knowledgeable, helpful, and do a great job ensuring the customer is comfortable and satisfied. job ensuring the customer is comfortable and satisfied. More