Scranton Chevrolet of Norwich - Service Center

The head mechanic (? ) that helped me was amazing. He was courteous informative and very detailed when he explained what they found in the diagnostic of my vehicle. And ) that helped me was amazing. He was courteous informative and very detailed when he explained what they found in the diagnostic of my vehicle. And knew exactly what my extended warranty covered. The young lady at check in over at the service department was amazing as well. She was pleasant to talk to and very knowledgeable about vehicles. I was quite impressed with my recent visit! More

I was misquoted, and then when they said they would spit the difference, they have me a 46$credit. But then tacked on a 40$ misc. Charge at the end. I also bought a gas tank cover they never installed, n the difference, they have me a 46$credit. But then tacked on a 40$ misc. Charge at the end. I also bought a gas tank cover they never installed, nor gave back. I had to go hunting for it with a sales manager. We also had to hunt for the keys. I called about these issues on Monday, but I have still not heard back. More

Work performed was good but the scheduling and communication was awful. The customer service manager was rude. communication was awful. The customer service manager was rude. More

Scranton performance was great as usual. Air bag sensor replacement completed. An inspection video report was completed and sent to us via email. A very helpful tool Air bag sensor replacement completed. An inspection video report was completed and sent to us via email. A very helpful tool More

Fast and efficient. Professional. Would be nice if I was kept updated on the work. Pleased with the work. Professional. Would be nice if I was kept updated on the work. Pleased with the work. More

When I arrived for my appointment it was not in the system. They worked me in and the wait time was minimal. They were very kind and respectful of my time. system. They worked me in and the wait time was minimal. They were very kind and respectful of my time. More

Terrificly qualified, friendly and professional staff. First rate service by first rate people. Simply outstanding. First rate service by first rate people. Simply outstanding. More

Very professional, even after there was an issue with a repair, they took care of it right away. Top notch! repair, they took care of it right away. Top notch! More

Recall work was done as explained by the service writer. Everyone was kind and professional Everyone was kind and professional More