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Scranton Chevrolet of Norwich - Service Center

Norwich, CT

4.3
1,197 Reviews

1,197 Reviews of Scranton Chevrolet of Norwich - Service Center

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May 04, 2022

I’ve never felt more welcomed and attended for. They did everything within their power to make sure not only did I have the truck I wanted, but with the specifications I wanted. They went above and More

by BEDOYAMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Haddad
May 05, 2022 -

Scranton Chevrolet of Norwich responded

Awesome news Bedoyamg! We love it when a plan comes together and we are happy to have been of service. Thank you for your business and review. Enjoy the vehicle and your summer! Dominick Salemi General Sales Manager

April 30, 2022

Everyone was very helpful, courteous and friendly. I will probably go back when I need service. Loved your sense of humor also..Ladies room "attendant " is a hoot. More

by memere
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Scranton Chevrolet of Norwich responded

memere, thanks for visiting and for taking the time to write such a nice review. We try to have fun and we are glad you had some. Thanks again and enjoy your summer! Team Scranton Service

April 29, 2022

The dealership was clean, and friendly. I would definitely come back in the future for vehicle service. More

by Michaelsamaha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Scranton Chevrolet of Norwich responded

Great news Michaelsamaha! We are happy when you are happy. Enjoy the vehicle and your summer. See you next time and thanks again! Team Scranton Service

April 29, 2022

Great experience,manager was very courteous and knowledgeable.will definitely be coming back for service when needed More

by cf68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurvis LaSalle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennan Doehring
May 05, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for the review and your business cf68! We appreciate both. Thank you and enjoy your summer! Team Scranton Service

April 29, 2022

Had nothing but bad experiences with your business from the time I brought my car and your service department More

by 27WHOLMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Logan Anderson
May 03, 2022 -

Scranton Chevrolet of Norwich responded

27wholmes please contact us so that we can understand hand help with any issue you are experiencing. 860-889-3333 x332 Team Scranton Service

April 28, 2022

The staff is very polite and friendly, and the waiting room was neat and clean. More

by TOM.CREGEUR17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Anderson
May 09, 2022 -

Scranton Chevrolet of Norwich responded

Thank you Tom! We appreciate the opportunity to service your vehicle and for you taking the time to review your experience. Have a great summer and thanks again! Team Scranton Service

April 28, 2022

Well informed a little wait due to checking on warranty but that came thru thank you! More

by PLAPINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennan Doehring
May 05, 2022 -

Scranton Chevrolet of Norwich responded

Sorry for the wait PLAPINE but we are glad we could get your issue covered under the warranty. A little wait is worth a lot less spent! Enjoy your summer and thanks again! Team Scranton Service

April 25, 2022

Work done in timely fashion and was able to pick up after 5pm which was great More

by wgagnier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cassel
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Thank you wgagnier for taking the time to post this review regarding your experience. In our efforts to provide the best service possible please let us know how the team fell short of your expectations. I see the techniction recieved 5 stars and I can assure you the entire team wants to follow suit. Your feedback is invaluble. Please give us a call at 860-889-3333 x322 to discuss in more detail. Team Scranton Service

April 24, 2022

Too expensive, I’ll be going to my local mechanic moving forward! The estimate they gave 2438 to replace a blend door in heater box was done for 1300 less!!! Plus the customer service from a male staff was More

by RUTH.36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennan Doehring
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Ruth, thank you for the kind words about Tammy and we are sorry to hear you felt let down by some of our other team members. Our goal is always completely satisfied and we will strive to be better for you in the future from your experience. Team Scranton Service

April 23, 2022

Ordered a key was told it would be there in 2 weeks took 6 weeks to come in was told the key was all set didn't need to be programed put in truck didn't work then was told it needed to be programmed cost $ More

by guzdc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Collazo-Lasanta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Thank you for your business and review guzdc. We are all frustrated by the taime it is taking for some of these electronic components to arrive and we wish we could provide better timeframes but we just don't have the information. Just about all keys need to be programmed for vehicles today because of the complex systems involved in the vehicle's security. We are glad the part arrived and you are on the road. Thank you again for your business and your patience. Team Scranton Service

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