Scranton Chevrolet of Norwich - Service Center

They fixed my break issues which was great and covered under warranty. However while they had my vehicle I asked for a tire rotation and oil change. Neither was performed even though I paid for it to be under warranty. However while they had my vehicle I asked for a tire rotation and oil change. Neither was performed even though I paid for it to be done. More

My last 2 service appointments were not satisfactory. Transmission fluid flush and vehicle needed to be returned due to low fluid level and new front brakes and rotors and vehicle needed to be returned b Transmission fluid flush and vehicle needed to be returned due to low fluid level and new front brakes and rotors and vehicle needed to be returned because of squeaking which is still not rectified More

The service team is top shelf. Customer first approach is how they do things. Won me over as a customer. Tammy, Lauren, Andy, Anna and the shuffle driver (can’t remember his name Customer first approach is how they do things. Won me over as a customer. Tammy, Lauren, Andy, Anna and the shuffle driver (can’t remember his name) we’re the best I have ever experienced. WELL DONE. More

I was going camping and when i went to start my truck, 2018 silverado, the starter wouldn’t work. My $650 camping reservation was paid and non refundable. Several dealerships said they couldn’t help me. I 2018 silverado, the starter wouldn’t work. My $650 camping reservation was paid and non refundable. Several dealerships said they couldn’t help me. I spoke to Tammy in your service department and although they were very busy, she got me in, the next morning. She kept in touch with me by text and video chat (impressive). My truck was fixed in 2hours. What service. You will see me in for all my service from now on. Thank you very much. More

Scraton Chevrolet did very good job all the time i never have a problem with them have a problem with them More

I am very dissatisfied with service from Scranton. I recently brought my vehicle in for service and had to wait 5.5 hours to get work done, but it was never completed. The outer front tires were bald I recently brought my vehicle in for service and had to wait 5.5 hours to get work done, but it was never completed. The outer front tires were bald because apparently the front was way out of alignment. I had to pay for alignment despite the fact that i just recently bought this vehicle. The dealer informed me that these tires were discontinued. I went to Town Fair Tire to get them, and they cost me $600. Regarding the driver's seat, the service department did not fix the problem i was complaining about. They ordered a new seat. They were not sure if the warranty covers this seat, or if i have to pay for it. In the meantime I'm still waiting for the seat to come in. Again, no one told me this service call would take 5.5 hrs. Frustrating! More

Where to start? ! Went in to fix a minor exhaust leak, & they ruined my power steering unit. No explanation. I was told it was just a coincidence. Sounds like a bo ! Went in to fix a minor exhaust leak, & they ruined my power steering unit. No explanation. I was told it was just a coincidence. Sounds like a box of tools banging around in my front end now. They forgot to order parts for my car, after telling me I had to plan my service two weeks out to ensure parts arrived on time. Parts finally arrive, & “OEM” parts don’t fit. They install aftermarket parts after suggesting I take my car to Meinekie for the repair. Misdiagnose a noise suspected to be related to the exhaust issue, turns out to be a wheel bearing/hub. 100% do not trust this dealership. Incredibly disorganized. They rush you through service and take your money. I was a die hard Chevrolet fan since I was a child, & next week I’m trading in for a Honda. Can’t even believe I’m saying it out loud. Will never buy Chevy again. More

Appointment was quickly made. Service team resolved window control issue due to part being discontinued. Car ready as promised. Thanks Service team resolved window control issue due to part being discontinued. Car ready as promised. Thanks More