Scranton Chevrolet of Norwich - Service Center

Great service, easy appointment scheduling, appointment reminders were appreciated, and service was quick for a drop off appointment. reminders were appreciated, and service was quick for a drop off appointment. More

Very nice visit, airbag recall and synced my tpm while they had it to my surprise they had it to my surprise More

The service team took good care of me and I am very satisfied with the work performed. satisfied with the work performed. More

Ian is always fantastic and professional! The entire team is very easy to work with. Thank you!!! I appreciate the time and effort it takes to work on a vehicle and especially right before a The entire team is very easy to work with. Thank you!!! I appreciate the time and effort it takes to work on a vehicle and especially right before a holiday! Many thanks More

Dropped off for Wednesday appointment. . Car sat until Friday before being diagnosed. Friday was half day due to Christmas party which made me feel bad picking it up at 12:20 and interrupti . Car sat until Friday before being diagnosed. Friday was half day due to Christmas party which made me feel bad picking it up at 12:20 and interrupting their party. No notice was given until Friday about closing at noon so I rushed to get the car. The car door panels had to be put back on. I had to wait while a service technician was pulled from the party to do this. I asked when car was looked at and was told Friday morning as they were backed up on diagnostics. This is the only car of an 87 year old woman. Were they going to let it sit through Tuesday? I made several calls to check on status starting on Wednesday at 4 pm. i am very disappointed with the communication and delay. Please do better. People cannot be without transportation for reasons like this. More

My work was done fast at a great price. All questions were answered. Friendly service. All questions were answered. Friendly service. More

I was given a drop off time and quoted the approximate time it would take for the repair. It appears the drop off time doesn’t matter and they left my repair for last. I had to call to find out what time time it would take for the repair. It appears the drop off time doesn’t matter and they left my repair for last. I had to call to find out what time to pick up my vehicle and by the time I picked it up it was 8-9 hours later when I was originally quoted 4 hours. I’m unsure the point of scheduling a drop off time if they do whatever they want with the schedule. More

They were prompt on servicing my vehicle. They sent me notifications and sent me video of my vehicle. They sent me notifications and sent me video of my vehicle. More

Lauren is unbelievably understanding patient kind considerate thorough and smiles genuinely . Her experience and helpfulness make it an easy decision to get Escalade serviced where I purchased it. considerate thorough and smiles genuinely . Her experience and helpfulness make it an easy decision to get Escalade serviced where I purchased it. I'm a likely lifer More

Ian and his crew did an excellent job servicing my work van , making this an easy and painless process . Also like to mention the customer service is beyond anything I’ve experienced at any other dealershi van , making this an easy and painless process . Also like to mention the customer service is beyond anything I’ve experienced at any other dealerships ! I look forward to bringing my vehicles in for regular maintenance!! Great job team ! More