Scranton Chevrolet of Norwich - Service Center

Was greeted by Ian and was very helpful. . explained everything. He made me feel comfortable..and service was quick . explained everything. He made me feel comfortable..and service was quick More

Lauren and everyone I’ve dealt with for my company truck service needs, have always been a pleasure to deal with! service needs, have always been a pleasure to deal with! More

worked with nicco. He’s super helpful, smart and kind. He even showed me rebates! He Wasn’t pushy. He asked great questions to get a feel for what we were looking for. He’s super helpful, smart and kind. He even showed me rebates! He Wasn’t pushy. He asked great questions to get a feel for what we were looking for. great experience . More

Ian worked digilianty with Auto shield insurance for me to get problem solved very quickly. to get problem solved very quickly. More

Did what was expected, no pressure to repair or replace items on the vehicle, just suggested items that should be tended to soon. items on the vehicle, just suggested items that should be tended to soon. More

Horrible service. Ian failed to tell us the mechanic PURPOSELY left the shroud off the engine. Treated the wife like she had no clue Ian failed to tell us the mechanic PURPOSELY left the shroud off the engine. Treated the wife like she had no clue More

It’s a great place people are friendly and curious especially after you buy a car they don’t act like they don’t know you after the purchase keep up the good work especially after you buy a car they don’t act like they don’t know you after the purchase keep up the good work More

Lauren in service impressed me with her knowledge and how she explained what was wrong with my truck. she explained what was wrong with my truck. More

The past two times I have gotten service here I have left with more problems then when I arrived. First issue was my tires being rotated but the tire sensors not registered in the new locations. This led to with more problems then when I arrived. First issue was my tires being rotated but the tire sensors not registered in the new locations. This led to a very confusing situation of low pressure that led to a flat tire on the highway. I told the dealership about this and they said they would put note of it in my file, then on the next oil change there was nothing noted. The latest situation was going in for an oil change, was told everything is fine, yet 24 hours later my water pump completely shattered while out of state. My truck is now located at a dealership in Massachusetts waiting on repair. I am not blaming the water pump issue on this dealership, but more frustrated that I was there getting an oil change and checkup 24 hours before the incident. They noted that my antifreeze was low, but clearly did not investigate further. This dealership knows about the situation and has not offered to help me in any way. I was left stranded a state away from home. They told me they would contact me on on Monday (issue happened Saturday) and there was no follow through. Overall I am left not trusting the work that is performed here. There is no follow through on things that are said or promised. At the end of the day, the last two visits to the service center resulted in me having more issues then when I entered the service center. More

Jesus there’s like 45 surveys that these people want after you get an oil change to know how they did. it was just an oil change what more do you need to know. Old oil out new oil in. And now it’s like after you get an oil change to know how they did. it was just an oil change what more do you need to know. Old oil out new oil in. And now it’s like an ex that keeps sending me messages…. It’s over move on. More