Scranton Chevrolet of Norwich - Service Center

The past two times I have gotten service here I have left with more problems then when I arrived. First issue was my tires being rotated but the tire sensors not registered in the new locations. This led to with more problems then when I arrived. First issue was my tires being rotated but the tire sensors not registered in the new locations. This led to a very confusing situation of low pressure that led to a flat tire on the highway. I told the dealership about this and they said they would put note of it in my file, then on the next oil change there was nothing noted. The latest situation was going in for an oil change, was told everything is fine, yet 24 hours later my water pump completely shattered while out of state. My truck is now located at a dealership in Massachusetts waiting on repair. I am not blaming the water pump issue on this dealership, but more frustrated that I was there getting an oil change and checkup 24 hours before the incident. They noted that my antifreeze was low, but clearly did not investigate further. This dealership knows about the situation and has not offered to help me in any way. I was left stranded a state away from home. They told me they would contact me on on Monday (issue happened Saturday) and there was no follow through. Overall I am left not trusting the work that is performed here. There is no follow through on things that are said or promised. At the end of the day, the last two visits to the service center resulted in me having more issues then when I entered the service center. More

Jesus there’s like 45 surveys that these people want after you get an oil change to know how they did. it was just an oil change what more do you need to know. Old oil out new oil in. And now it’s like after you get an oil change to know how they did. it was just an oil change what more do you need to know. Old oil out new oil in. And now it’s like an ex that keeps sending me messages…. It’s over move on. More

5 Scranton is one of the only dealerships I will deal with. I'm fine bringing my car in. Lauren has been a godsend! Will always recommend Scranton! with. I'm fine bringing my car in. Lauren has been a godsend! Will always recommend Scranton! More

I have bought my last three cars there and go there for service. Very honest and upfront about everything. I love the videos of my car’s inspection. service. Very honest and upfront about everything. I love the videos of my car’s inspection. More

Lauren was nice and professional upon our first meeting. She got us in quickly and got a vehicle for us to use. Our vehicle was there for about a week with very little communication. When I called, she was She got us in quickly and got a vehicle for us to use. Our vehicle was there for about a week with very little communication. When I called, she was always busy and only returned my call once. We were basically told nothing was wrong with the vehicle and just needed some fluid. We paid over $500 for fluids and the loaner. We then took it somewhere else after problems continued and was told it would need a new transfer case and transmission, at minimum. I felt like after me trying to get in touch with Lauren, they didn't bother taking proper time to diagnose my vehicle and instead told me nothing was wrong to stop dealing with me. Very disappointed!! More

Happy with the customer service and the care they provide for the vehicle Information from the reader is always given to me before I leave the service area for the vehicle Information from the reader is always given to me before I leave the service area More

Lauren was courteous and professional no surprises. Technical Jay was very thorough with his explanation on work done to vehicle. Technical Jay was very thorough with his explanation on work done to vehicle. More

The dealership was clean, the associates were friendly, but it took way too long to put four tires on a car and do a alignment, other than that no complaints. but it took way too long to put four tires on a car and do a alignment, other than that no complaints. More

They tell you one price and charge you higher but they do a good job.i wouldn't recommend them on price quotes a good job.i wouldn't recommend them on price quotes More

Service department people were nice and they were on time with Getting the part I needed. up very cordial people. I would go back again with Getting the part I needed. up very cordial people. I would go back again More