Scranton Chevrolet of Norwich - Service Center

Service rep was friendly and great to work with. Overall service was very slow; two full days in the shop for strut replacement under warranty and no offer of loaner vehicle was made. Overall service was very slow; two full days in the shop for strut replacement under warranty and no offer of loaner vehicle was made. More

We weren’t impressed with the text message process, we received the message with the issues/update. When we returned the message to make the repairs the message was never received which caused delay in ou received the message with the issues/update. When we returned the message to make the repairs the message was never received which caused delay in our repair. When we finalized the issue with the repair. The parts were delivered with missing bolts, when we were told everything was in stock. More

Great service performed on my 2019 Silverado by Hunter. I really like the video they provide. I really like the video they provide. More

I came in for an oil change. Came out with a flat tire that the technician knew about and didn't tell me. You filled up my tired, cleared the alarm, and let me drive off that l Came out with a flat tire that the technician knew about and didn't tell me. You filled up my tired, cleared the alarm, and let me drive off that lot knowing it had a leak of some sort. My onstar told on you. I had my car at the delearship by 8:45. I didn't see the email until later on but the time for the low psi alert was for 9:21. I received a text message that my car was ready at 9:33. No alarm. It wasn't until I drove on the highway, and got to my destination, that the tire bled flat and I saw the email for the original alert.. you know the one you cleared and didn't tell me about. And then, your technician said the alert was there to begin with. Thankfully, your receptionist believed me that it wasn't because she got in the car after me to check the vin and mileage and such and it wasn't there. And there were no codes. So you basically called me a liar. You never mentioned it on my "video inspection". You're xxxx lucky that tire didn't shred and blow apart while I was driving and cost me more money. Or worse, I could have gotten hurt or hurt someone else. I should have gotten a free tire but instead you gave me a whole 10% off. You lost a customer. You wasted my money, my time, and my precious sleep because I'm a night shift nurse and had to call out the first 4 hours of my shift. You put my life, and others in jeopardy and that's not acceptable. Integrity goes a long way. Learn it. More

Scranton Chevrolet continues to provide excellent service for the vehicles that I have brought there for service Lauren is excellent in customer service and has gone well above and beyond to make sure that for the vehicles that I have brought there for service Lauren is excellent in customer service and has gone well above and beyond to make sure that issues that have been resolved quickly More

Service department was awesome lauren got everything done and took care of everything .. Awesome job to the whole service department and took care of everything .. Awesome job to the whole service department More

She was good at communicating, but stuck in the middle, Between the technician and the customer. Between the technician and the customer. More

Always convenient and no hassle. The videos from the tech are great! Your competitors don’t all offer this feature. The videos from the tech are great! Your competitors don’t all offer this feature. More

Dealership was very clean. The service person at the front deck was very helpful with my needs. The problem was not fixed. The car is worst than before. I brought it back with The service person at the front deck was very helpful with my needs. The problem was not fixed. The car is worst than before. I brought it back with no luck. Don't know what to do next. Disappointed in service at a Chevrolet dealership. More

No I’m not writing you a letter that’s all I got to say More