Scranton Chevrolet of Norwich - Service Center

I was promised a 15% discount for any service. Didn't happen.i was Very disappointed. Didn't happen.i was Very disappointed. More

Brought my GMC Terrain in to the dealership on a trailer due to a severe driveability issue that ended up being caused by a short circuit in a wiring harness. Technician was unable to diagnose the issue, an due to a severe driveability issue that ended up being caused by a short circuit in a wiring harness. Technician was unable to diagnose the issue, and even suggested checking and replacing expensive, unrelated parts. When realizing the technician assigned to my vehicle would be unable to solve the problem, I picked up my vehicle, again on a trailer. After finding and correcting the problem using another (non dealership) path, I discussed the issue with the manager there, and showed them the actual problem and solution. Using dealership diagnostic tools, my issue should have been easily discovered. Finding the exact location of the short is tougher, but the tech should have been able to easily determine that the problem was being caused by wiring. Even after this discussion with the manager, he refused to refund the money they charged me for "diagnosis". I had higher expectations of "certified experts". More

Replaced a recall part and now the recall part doesn’t work. What was the point if the part doesn’t work and now I have to be responsible for the replacement of a replacement?!? work. What was the point if the part doesn’t work and now I have to be responsible for the replacement of a replacement?!? More

Great dealer! If you want after market parts make sure to order them with your vehicle and not at the dealer. If you want after market parts make sure to order them with your vehicle and not at the dealer. More

They keep my Silverado in great running condition for me. Always friendly and accommodating me. Great staff. Always friendly and accommodating me. Great staff. More

Mt vehicle was taken immediately as soon as I arrived. As the service technician was completing the job he sent me a video showing me what he was doing and explained the process. As the service technician was completing the job he sent me a video showing me what he was doing and explained the process. More

Courteous. Professional. Detailed. Overall, a very nice experience from test drive to purchase. Alex and Ed are great. Professional. Detailed. Overall, a very nice experience from test drive to purchase. Alex and Ed are great. More

I had a good experience while choosing a vehicle. Kamila was very sweet and helpful. Kamila was very sweet and helpful. More

I needed an oil change & didn't have appt. They squeezed me in & mechanic did video which showed a couple problems that needed attention soon. Awesome job! Everyone was very courteous, friendl They squeezed me in & mechanic did video which showed a couple problems that needed attention soon. Awesome job! Everyone was very courteous, friendly & attentive & answered any questions I had. Excellent and exceptional crew. I will go back. Thank you More