Scranton Chevrolet of Norwich

I came in for an oil change. Came out with a flat tire that the technician knew about and didn't tell me. You filled up my tired, cleared the alarm, and let me drive off that l Came out with a flat tire that the technician knew about and didn't tell me. You filled up my tired, cleared the alarm, and let me drive off that lot knowing it had a leak of some sort. My onstar told on you. I had my car at the delearship by 8:45. I didn't see the email until later on but the time for the low psi alert was for 9:21. I received a text message that my car was ready at 9:33. No alarm. It wasn't until I drove on the highway, and got to my destination, that the tire bled flat and I saw the email for the original alert.. you know the one you cleared and didn't tell me about. And then, your technician said the alert was there to begin with. Thankfully, your receptionist believed me that it wasn't because she got in the car after me to check the vin and mileage and such and it wasn't there. And there were no codes. So you basically called me a liar. You never mentioned it on my "video inspection". You're xxxx lucky that tire didn't shred and blow apart while I was driving and cost me more money. Or worse, I could have gotten hurt or hurt someone else. I should have gotten a free tire but instead you gave me a whole 10% off. You lost a customer. You wasted my money, my time, and my precious sleep because I'm a night shift nurse and had to call out the first 4 hours of my shift. You put my life, and others in jeopardy and that's not acceptable. Integrity goes a long way. Learn it. More

Scranton Chevrolet continues to provide excellent service for the vehicles that I have brought there for service Lauren is excellent in customer service and has gone well above and beyond to make sure that for the vehicles that I have brought there for service Lauren is excellent in customer service and has gone well above and beyond to make sure that issues that have been resolved quickly More

Service department was awesome lauren got everything done and took care of everything .. Awesome job to the whole service department and took care of everything .. Awesome job to the whole service department More

Nice friendly atmosphere. . Was greeted by Nico upon arrival.. he was very courteous and detailed with all the requested information needed.. could not leave without closing t . Was greeted by Nico upon arrival.. he was very courteous and detailed with all the requested information needed.. could not leave without closing the deal. Will definitely reccomend this dealership 👍 More

She was good at communicating, but stuck in the middle, Between the technician and the customer. Between the technician and the customer. More

We've been to a LOT of dealerships in NY and CT and Scranton Chevrolet has the BEST reps ever! Kamala Pelliccia and Edward Haddad by far were very knowledgeable, helpful and go the extra mile to help Scranton Chevrolet has the BEST reps ever! Kamala Pelliccia and Edward Haddad by far were very knowledgeable, helpful and go the extra mile to help us - NO KIDDING!!! Yes we recommend them. We rank them excellent!! We were very impressed with Kamila's knowledge of the vehicle we were interested in - she actually got down on her hands a ND knees under the vehicle to tell us if there were wires to the trailer hitch. She educated us on all the features that the vehicle had and demonstrated how they operated. Edward Haddad was extremely helpful in the financing of our vehicle - he wasn't satisfied until WE were happy with the amount financed. We cannot say enough about Scranton Chevrolet's representatives. All we can say is the Scranton team is AWESOME!!!!!! More

Always convenient and no hassle. The videos from the tech are great! Your competitors don’t all offer this feature. The videos from the tech are great! Your competitors don’t all offer this feature. More

Third vehicle I have purchased from Scranton. A very pleasant experience. Wont buy a car from any other dealership. A very pleasant experience. Wont buy a car from any other dealership. More

Dealership was very clean. The service person at the front deck was very helpful with my needs. The problem was not fixed. The car is worst than before. I brought it back with The service person at the front deck was very helpful with my needs. The problem was not fixed. The car is worst than before. I brought it back with no luck. Don't know what to do next. Disappointed in service at a Chevrolet dealership. More

Kamila and the team invests their time to understand their customer's specific needs and are therefore able to provide the best experience to their customers. their customer's specific needs and are therefore able to provide the best experience to their customers. More