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Scranton Chevrolet of Norwich
Norwich, CT
2,212 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,212 reviews
May 22, 2017
If you're shopping for a vehicle at Scranton, just see Bill Bit of an oddball review as I ended up not purchasing a vehicle from Scranton. But being in sales myself I did want to take a minute to recognize one Bit of an oddball review as I ended up not purchasing a vehicle from Scranton. But being in sales myself I did want to take a minute to recognize one of their employees, Bill Buswell. I'm from PA and found a vehicle on their site I was interested in. A few photos online weren't clear and I had several questions about the car. I called in and spoke with Bill and within 15 minutes all my questions were answered and I had over a dozen photos texted to me that detailed my areas of concern. While this particular car didn't end up being the right car for me, I would not hesitate to do business with Scranton and more specifically with Bill. He has a low pressure sales approach paired with a genuine willingness to help that can't be faked. Also he takes a no as gracefully as a yes! Thanks again for your help Bill. More
by Kirk N
Employees Worked With
Bill Buswell
April 17, 2017
Started as 5 star ended as 1 star I went shopping for a new truck in the rain. Out of 7 dealerships 3 came out to help me of those 1 tried to sell me the exact opposite of what I was l I went shopping for a new truck in the rain. Out of 7 dealerships 3 came out to help me of those 1 tried to sell me the exact opposite of what I was looking for. Liz listened and showed me exactly what I was looking for. With help from Bill she showed me each and every feature of my new truck. Great teamwork, Excellent Job. Now the rest of the story. Service after the sale. When we purchased the truck I noticed the warning light for tire pressure was on and asked the sales person the have the tires aired up. What they did was put enough air in one tire to clear the alarm, all 4 tires were low and indicated need air on the drivers display. LAZY or an indication of how this dealership does business. They didn't bother to do normal dealer prep or clean the truck prior to delivery, I had to complain to one on the managers to get what most dealerships do as a matter of course. Seems like cleaning the glue from the sticker, removing plastic protective film, etc are too much work for this dealership. When I purchased my NEW truck part of the sales contract was the addition of a folding tonneau cover. When I brought the truck back to fix the deep gouges in the windshield that we found on delivery, I was told the tonneau cover would not fit, but they had another one that would. Next I was told the new cover would not fit either, so they would refund my money for the cover. I called after a week and was told the check has been mailed. Now 2 weeks later and no check the managers are always in meetings or with clients (I guess 50K on a new turck dosen't make me a client) when I try to find the status of my refund. I was willing the let the delivery problems go, but the dealership trying to cheat me out of over 1000 dollars is too much. What started out as a good experience has been destroyed by deceptive business practices. After 2 weeks of calls and getting the runaround I recieved part of the refund. I was charged tax on the cover ($77.11 in tax) but the refund did not include the tax. Just another example of a dealership you can't trust. I have sent a complain the the state of CT DMV. Hopefully they will be able to fine this dealership. I as still waiting on a call back from the owner. More
by Bill C
Employees Worked With
LIZ, BILL, JOSH, NICK
