Scranton Chevrolet of Norwich

Customer service that makes you feel like family. From the moment my husband and I walked in we were greeted and left feeling like family. The honesty and willing to work with us . From the moment my husband and I walked in we were greeted and left feeling like family. The honesty and willing to work with us . More

Update! Since I have had non stop problems with my Jeep since I bought it about a month ago, I called Tuesday Morning to see if I could have the safety checkl Since I have had non stop problems with my Jeep since I bought it about a month ago, I called Tuesday Morning to see if I could have the safety checklist sent to me via email. This process took until 9am Tuesday morning with multiple phone calls and emails later, to 9am Wednesday morning. Liz finally texted me saying: "I received your message Alyssa. Jeff was unaware that I was informed by my general manager today to let Wally, the service manager handle sending over the safety check and I was under the impression that was done. First thing in the morning Jeff will make sure that gets sent over." OKAY.. so that message comes after I had spoken with Jeff who said "I think the form is on her desk, she had to get it from the service manager." So today, I finally received the email with a Safety Check List I had never seen before. Guess who sent it? LIZ. But I just though the GM told Liz to let Wally handle this? More

Going the extra mile for you They were willing to go the extra mile to make sure your vehicle, your experience, your overall dealing with the salesman & finance department is the They were willing to go the extra mile to make sure your vehicle, your experience, your overall dealing with the salesman & finance department is the best that can be. More

Service department is great. Very informative and understanding. Very prompt when my vehicle was done. I will be returning my vehicle for future service when department is great. Very informative and understanding. Very prompt when my vehicle was done. I will be returning my vehicle for future service when needed. More

Overall good I was in and out in a reasonable amount of time. I liked the video inspection and thought it was helpful. Overall it was a good service I was in and out in a reasonable amount of time. I liked the video inspection and thought it was helpful. Overall it was a good service More

Best service department around! We go there because they have the best diesel techs. Zach is great. Professional, proactive, courteous. No reason to go elsewhere! We go there because they have the best diesel techs. Zach is great. Professional, proactive, courteous. No reason to go elsewhere! More

Friendly & professional- personalized service Highly recommend. Professional & friendly & knowledgeable. Zach is great. If you go for sales definitely talk to Kamila, she is the best. Highly recom Highly recommend. Professional & friendly & knowledgeable. Zach is great. If you go for sales definitely talk to Kamila, she is the best. Highly recommend Scranton Chevrolet. More

WORST EXPERIENCE EVER BUYING A CAR I’ll try to make this as short as possible. I took my used 2017 Jeep home with a half tank of gas in February. A few days later when I went to the g I’ll try to make this as short as possible. I took my used 2017 Jeep home with a half tank of gas in February. A few days later when I went to the gas station, the Jeep wouldn’t take the gas. So we went to our local dodge dealership, and they fixed it under warranty. So that was a little annoying, but the problem got resolved. Unfortunately, days later when I tried to fuel up, it still wouldn’t take gas, so we brought it back again. This time while they were fixing the gas tank for they had asked me why the plastic piece holding my airbag in was hanging down. I told them I had no idea, and they said they would check it out. So when I went back to pick up my Jeep they said it looks like the plastic piece had been pried open and there’s no reason anyone should be trying to get to it. They said that this was dangerous and that they could fix it for $900. NOT under warranty. My fiancé called Scranton to see what they can do about this since we JUST got the Jeep. When my fiancé told me their response was “Why are you just noticing this now? We’ll have to make some calls and see”, I was livid. Why is this something YOU didn’t notice when you were inspecting the vehicle? I’m certainly not insepecting a practically new 2017 Jeep looking for BROKEN pieces! After waiting what I feel is too many days to hear back with a simple yes or no, we called them, and they will not help us. We will be going to the department of motor vehicles and NBC’s CT responds, and doing everything and anything in our power to make this known. We bought this vehicle because we are getting married this year and will be having kids after that and we needed a SAFE car to put them in. This is not the only problem we had with the dealership either, but we’ll save that for another day. More

Excellent experience Best salesperson I've dealt with since I have been buying cars and trucks, over 50 years. Never any pressure or hassle always helpful, which is the wa Best salesperson I've dealt with since I have been buying cars and trucks, over 50 years. Never any pressure or hassle always helpful, which is the way all transactions should be. More

Amazing survive I went to see Liz a few weeks back and was looking at a 2018 equinox and at that time i was not able to get it but the entire staff including Liz help I went to see Liz a few weeks back and was looking at a 2018 equinox and at that time i was not able to get it but the entire staff including Liz helped me out so much, Liz went above and beyond what any other dealership had done for me to try and help me out, I will definitely be going back here and to work woth her and all the staff again :) More