Scranton Chevrolet of Norwich

A VERY SATISFIED CUSTOMER I gave it 5 stars because the whole experience was quick and easy. The sales rep 'Josh' was awesome at finding us a new car when we told him exactly w I gave it 5 stars because the whole experience was quick and easy. The sales rep 'Josh' was awesome at finding us a new car when we told him exactly what we needed. We were a little intimitated going there but the whole staff made us feel right at home and welcome. Josh was able to get us into a car that we really love and for that I cannot thank him enough. Overall it was a very smooth process and we are greatful for everything. I wish I could give 10 stars instead of just 5. More

Excellent service and Customer Service experience Josh Dickson went above and beyond in helping find the perfect vehicle for me and my family!! I am very grateful for his attention and time he spent o Josh Dickson went above and beyond in helping find the perfect vehicle for me and my family!! I am very grateful for his attention and time he spent on this because without him our family would not have a vehicle. I appreciate Scranton Chevy as well as their employees!! Thank you so much!!! They are the very best!! More

Purchased used Truck Wow the smoothest and best experience we have ever had buying a vehicle !! Amazing customer service and personal attention !! Thank you Matt Scranton Wow the smoothest and best experience we have ever had buying a vehicle !! Amazing customer service and personal attention !! Thank you Matt Scranton and Josh Dickson👍🏻 More

Incompetente beyond belief On January 8th, 2019, I went to the dealership to pick up a vehicle. The price was negotiated through emails, as I live 70 miles away. The dealer de On January 8th, 2019, I went to the dealership to pick up a vehicle. The price was negotiated through emails, as I live 70 miles away. The dealer demanded 700 dollars more than the negotiated price. After a heated argument, I walked out. To be fair to the dealer, my deposit was refunded. Also, the dealer was willing to drive to my home, and complete the deal at my house. However, the dealer put new marker plates on my car, and said the ones on my trade in were invalid. He said I would need to return the plates to the motor vehicle department, and deal with the town to ensure I wouldn't be taxed for the trade in. THE DEALER CANCELLED MY PLATES ON JAN. 8TH WITHOUT MY CONCENT OR SIGNATURE. I need to clean up their mess. More

Thank you for all your help with the delivering of my new silverado. You made the whole process very easy and seemless having all the paperwork ready upon my ar for all your help with the delivering of my new silverado. You made the whole process very easy and seemless having all the paperwork ready upon my arrival More

Recent experience w/ SM service Initial contact making appt. was good. Upon arrival, greeted by friendly staff. Waiting time was longer than I expected, but was okay because of e Initial contact making appt. was good. Upon arrival, greeted by friendly staff. Waiting time was longer than I expected, but was okay because of extra work I requested. At end, was disappointed because work wasn’t completed because of short staff and too big a workload. And didn’t get my normal video from service tech. More

Great experience Overall very pleased with the dealership, very professional and helpful employees. Our dealer Josh was very outstanding and very helpful, show us how Overall very pleased with the dealership, very professional and helpful employees. Our dealer Josh was very outstanding and very helpful, show us how things work on the truck and helpful tips. More

Horrible experience with getting oil changed Went in to get my oil changed and my tires rotated. When it was ready I noticed a little oil on my steering wheel. I hadn’t noticed until I got home Went in to get my oil changed and my tires rotated. When it was ready I noticed a little oil on my steering wheel. I hadn’t noticed until I got home I had oil all over my door panel both inside and out. On hood outside both sides. I then noticed both my upper ball joints were not even greased. Dirt all over bot Zirk fittings I then called back to dealership and spoke with service advisor. She had me bring it back in immediately. I did then met with service manager. They sent truck to get detailed. Had to come back a few hours later to pickup truck after having them give me a loaner. Overall was a bad experience which wasted a good amount of my day. At this point I’m not trusting that the technician is really doing the job that needs to be done. Both service advisor and service manager were great to deal with and seemed to handle situation professionally. More

Repair of miss-firing engine It took a while to get to my car (busy I was told), but when they did get to it they did an excellent job! It took a while to get to my car (busy I was told), but when they did get to it they did an excellent job! More

Pleasant and professional Staff was very friendly and efficient. The wait time was a little longer than I expected from the time of our agreed appointment but it was worth the Staff was very friendly and efficient. The wait time was a little longer than I expected from the time of our agreed appointment but it was worth the wait. More