Scranton Chevrolet of Norwich

Incompetente beyond belief On January 8th, 2019, I went to the dealership to pick up a vehicle. The price was negotiated through emails, as I live 70 miles away. The dealer de On January 8th, 2019, I went to the dealership to pick up a vehicle. The price was negotiated through emails, as I live 70 miles away. The dealer demanded 700 dollars more than the negotiated price. After a heated argument, I walked out. To be fair to the dealer, my deposit was refunded. Also, the dealer was willing to drive to my home, and complete the deal at my house. However, the dealer put new marker plates on my car, and said the ones on my trade in were invalid. He said I would need to return the plates to the motor vehicle department, and deal with the town to ensure I wouldn't be taxed for the trade in. THE DEALER CANCELLED MY PLATES ON JAN. 8TH WITHOUT MY CONCENT OR SIGNATURE. I need to clean up their mess. More

Horrible experience with getting oil changed Went in to get my oil changed and my tires rotated. When it was ready I noticed a little oil on my steering wheel. I hadn’t noticed until I got home Went in to get my oil changed and my tires rotated. When it was ready I noticed a little oil on my steering wheel. I hadn’t noticed until I got home I had oil all over my door panel both inside and out. On hood outside both sides. I then noticed both my upper ball joints were not even greased. Dirt all over bot Zirk fittings I then called back to dealership and spoke with service advisor. She had me bring it back in immediately. I did then met with service manager. They sent truck to get detailed. Had to come back a few hours later to pickup truck after having them give me a loaner. Overall was a bad experience which wasted a good amount of my day. At this point I’m not trusting that the technician is really doing the job that needs to be done. Both service advisor and service manager were great to deal with and seemed to handle situation professionally. More

Repair of miss-firing engine It took a while to get to my car (busy I was told), but when they did get to it they did an excellent job! It took a while to get to my car (busy I was told), but when they did get to it they did an excellent job! More

Thank you for all your help with the delivering of my new silverado. You made the whole process very easy and seemless having all the paperwork ready upon my ar for all your help with the delivering of my new silverado. You made the whole process very easy and seemless having all the paperwork ready upon my arrival More

Recent experience w/ SM service Initial contact making appt. was good. Upon arrival, greeted by friendly staff. Waiting time was longer than I expected, but was okay because of e Initial contact making appt. was good. Upon arrival, greeted by friendly staff. Waiting time was longer than I expected, but was okay because of extra work I requested. At end, was disappointed because work wasn’t completed because of short staff and too big a workload. And didn’t get my normal video from service tech. More

Great experience Overall very pleased with the dealership, very professional and helpful employees. Our dealer Josh was very outstanding and very helpful, show us how Overall very pleased with the dealership, very professional and helpful employees. Our dealer Josh was very outstanding and very helpful, show us how things work on the truck and helpful tips. More

Pleasant and professional Staff was very friendly and efficient. The wait time was a little longer than I expected from the time of our agreed appointment but it was worth the Staff was very friendly and efficient. The wait time was a little longer than I expected from the time of our agreed appointment but it was worth the wait. More

Review of Scranton/Dan Mallon Chevrolet Scranton and even when it was Don Mallon Chevrolet has always been courteous, fair and provided me with excellent service. I believe they have never Scranton and even when it was Don Mallon Chevrolet has always been courteous, fair and provided me with excellent service. I believe they have never overserved me or underserved me and always met my needs. Even when I may have been somewhat disappointed with miscommunication they have always stepped up to the occasion and provided me with extra incentive. I would definitely recommend this dealership for sales and service! More

Tudor and James are miracle workers I honestly did not think that they were going to be able to help me but I was wrong! They didn't put me in some cheap old car either. I got a beautifu I honestly did not think that they were going to be able to help me but I was wrong! They didn't put me in some cheap old car either. I got a beautiful 2018 and couldn't be happier. Thank you all for everything!!!! More

Great They really did their best to get me an approval while keeping my wallet safe! They broke it all down for me too so I had no areas I didnt understand They really did their best to get me an approval while keeping my wallet safe! They broke it all down for me too so I had no areas I didnt understand while finalizing the purchase. More