Scranton Chevrolet of Norwich

Perfect The entire process was perfect...From arrival to look through driving off the lot....I was treated like I was the dealerships very first customer. Eve The entire process was perfect...From arrival to look through driving off the lot....I was treated like I was the dealerships very first customer. Everything was clean and no pressure......my desires in a new truck, financing and trade were all very respected and fully met!!! Next vehicle will be bought at Scranton Chevrolet. More

very helpful Dave,James ,and karmila helped me with everything to buy my truck and made it a painless experience thanks to that great team for everthing Dave,James ,and karmila helped me with everything to buy my truck and made it a painless experience thanks to that great team for everthing More

Poor quality work Ordered rain guards from accessory Dept for my XT-5 Cadillac. Brought vehicle in for installation but then told product was damaged. Had to reorder an Ordered rain guards from accessory Dept for my XT-5 Cadillac. Brought vehicle in for installation but then told product was damaged. Had to reorder and wait a few months for second delivery to arrive. Never received a call. I had to call to ask if new guards arrived. Also had pointed out at 1st appt tiny bump/problem w/paint on hood of vehicle and asked if Simonize warranty covered this repair. Was told no but they would order paint w/guards and buff it out. After several months guards finally arrived and were installed. (Never received a call from service to say they arrived. I had to call again to inquire if they arrived) after installation I was informed not to open/close windows for 3 days. Noticed scratches above rear window (that didn’t exist prior to installation) and immediately pointed them out to Manager, who said they would buff scratches out when they buff out the small spot on the hood. Followed instructions on guards and left vehicle garaged and windows untouched, but after four days all 4 guards came flying off and broke after 1st try on opening/closing windows clearly indicating guards were improperly installed. Brought all 4 broken guards back and left w/service. Was told they would credit my charge card, but realized they failed to do so after getting my billing statement several weeks later. Walked into service to explain I was never credited. Manager complied after I gave him my credit card. Seized the moment to ask about the paint that was supposed to be ordered and scratches they agreed to buff out. Was told paint was never ordered and then scheduled an appt the following week to bring the vehicle (paint would arrive by then). Brought vehicle in as scheduled, ledt all day (from 9:00am-3:30pm). Had to call to inquire if vehicle was ready and told no work was ever done because paint was wrong color. When picking up vehicle was also told no appt is really needed and to just bring the vehicle in any day, any time and then (unbelievably) was told they were leaving the white paint inside the vehicle on the center armrest. Brought vehicle back the very next day. Left vehicle again from 9:00am to 3:00pm. Tried calling to ask if the vehicle was ready for pick up but no answer. Had a friend bring me directly to dealership only to see my vehicle parked in the lot, ready for pick up but no courtesy call to let me know this. Icing on the cake is the job they did on buffing out and applying the paint to the tiny mark on the hood of the vehicle looks like absolute xxxx! Looks way worse than before I brought it in for service. Absolutely disappointed!!!!! More

Scranton motors of Norwich rocks I had such a bad week long experience at a different dealership, it made me not want to even look at another truck. Scranton motors of Norwich made it I had such a bad week long experience at a different dealership, it made me not want to even look at another truck. Scranton motors of Norwich made it so easy and uncomplicated to buy this truck it was amazing!!! I just had to sign my name in a few places and they had me in a truck within an hour or two. What an amazing dealership!! I honestly can't thank you enough!! More

Very professional I’m here from out of town and even though I decided to have the work done when I return home I really appreciate the help and incite that I received a I’m here from out of town and even though I decided to have the work done when I return home I really appreciate the help and incite that I received as to my problem. Thank you very much More

Great job I would use this dealership again. Very nice dealer and good service. Took good care of my truck and me. Thanks again for good service job I would use this dealership again. Very nice dealer and good service. Took good care of my truck and me. Thanks again for good service More

New Suburban After a hard time with another dealership, Tudor at Scranton Chevrolet went out of his way to make our car buying experience as pleasant and easy as p After a hard time with another dealership, Tudor at Scranton Chevrolet went out of his way to make our car buying experience as pleasant and easy as possible. We knew we wanted the Suburban because the Tahoe was not big enough for our newborn twins and Tudor found us the Premier Plus with everything we wanted. This was the first time I’ve ever purchased a car and intended to go back to purchase again because the service was excellent! I would highly recommend. More

Sarah had great customer service I have had 2 cars from Scranton and have used them for my service on car. Sarah had great customer service and always went above and beyond to help me I have had 2 cars from Scranton and have used them for my service on car. Sarah had great customer service and always went above and beyond to help me with anything i needed. Josh has also been great when it came to purchasing my vehicles he always made sure my miles and price was always where i wanted or better. More

Awesome dealership! From the moment we stepped on to the Scranton of Norwich sales lot our experience was first rate! Our salesman Josh Dickson was extremely personable From the moment we stepped on to the Scranton of Norwich sales lot our experience was first rate! Our salesman Josh Dickson was extremely personable and informative. He was not pushy like many sales people we have dealt with at other car dealerships. Every Scranton employee went out of their way to introduce themselves to my wife and I and made sure any questions we had were answered. Their sales manager Dominic was a pleasure to deal with as well. He was also very personable! For the first time in my adult life I felt that after leaving the Financial office that James had left no stone unturned when it came to insuring we knew what we were signing and why we were signing it. Scranton Chevrolet of Norwich is a cut above the rest! More

First Car This was my first time buying a car after my well loved family vehicle died. James was very helpful and kind when assisting me with the paperwork and This was my first time buying a car after my well loved family vehicle died. James was very helpful and kind when assisting me with the paperwork and information. He was able to explain everything clearly and is very knowledgeable. He made purchasing my first car very easy! Jeff and Ron were also wonderful to interact with. They were both very accommodating and easy to communicate with while I was buying my car. Ron even came in on his day off the day I went to pick up my car! I would definitely have and will continue to recommend your dealership! Thank you for the amazing service! More