Scranton Chevrolet of Norwich

Personable. Down to earth people that listen and care I’m a full time RV’r so I’ve had the opportunity to see many dealers and how they respond to customers needs. Scranton Chevrolet is definitely above a I’m a full time RV’r so I’ve had the opportunity to see many dealers and how they respond to customers needs. Scranton Chevrolet is definitely above any other dealer I’ve been to for service. I have made it my mission to tell each dealer I’ve been to about the service department at Scranton Chevrolet. Sarah has a great personality and was a joy to work with. More

Best car buying experience ever They sent a video of the truck, had it ready when I arrived and made the buying process incredibly easy. It took about 2 hours. I came back the follow They sent a video of the truck, had it ready when I arrived and made the buying process incredibly easy. It took about 2 hours. I came back the following week to pick up my new truck and Josh helped me set up the Chevy app, Bluetooth and OnStar. He showed me how to use the entertainment system and all settings. I drove off as a very satisfied customer More

Best experience at Scranton Chevrolet of Norwich! We have purchased vehicles many times over the years in MA and CT. Because we love Chevy's, those dealerships were the most frequent. But the friend We have purchased vehicles many times over the years in MA and CT. Because we love Chevy's, those dealerships were the most frequent. But the friendliness, expertise and absolute desire to please of Kamila Pelliccia was beyond anything we've experienced so far. Kamila was incredibly thorough in explaining the new car, but even in the depth with which she reviewed our trade it. She also continues to answer questions we come up with. We also met with James Mitchell to review finances. He reviewed the paperwork clearly and completely and made offers that were very attractive. Lastly, we Matt Scranton, who graciously thanked and congratulated us. I totally love our new Malibu Premier and cannot imagine having a better experience that we did at Scranton Chevrolet of Norwich. JB Thank you! More

Friendly no pressure We purchased the work truck with "appearance" package, extended warrantee and gap insurance. We were trying to keep to a reasonable payment for 6 year We purchased the work truck with "appearance" package, extended warrantee and gap insurance. We were trying to keep to a reasonable payment for 6 years. We got a no frills truck and have to pay $30/mo more for an additional 2 years. That's just nuts especially since we had very good >750 credit ratings and put down $7K. We could have walked away but chose not to. That's on us. More

Best car buying experience ever! By far the best experience I have ever had with a dealership. Starting with sales, financing, service and parts departments, I give an A++ rating. Kam By far the best experience I have ever had with a dealership. Starting with sales, financing, service and parts departments, I give an A++ rating. Kamila is a wonderful person, very professional, unbelievably knowledgable about the vehicles, in’s and out’s of buying vs leasing, etc. Owned by a great family who make it a priority to treat the customer with respect and make you feel right at home. Keep up the great work. I will never shop elsewhere, PERIOD. More

Purchasing a 2019 Malibu Premier I was looking for a specific model: Lumina Premier I found the car I was interested in through some online browsing and shared a text message with I was looking for a specific model: Lumina Premier I found the car I was interested in through some online browsing and shared a text message with the website customer service to make sure the car was in stock. We live 40 miles away, so this was important to use. We set an appointment and drove down to see the car. It was ready and waiting and the Scranton representative: Kamila Pelliccia was totally prepared to answer all our questions and accompany us on a test ride. Working through the myriad of the paperwork was quite seamless and Kamilla kept us informed on each document's meaning. I'd definitely recommend Scranton Chevrolet to family and friends. More

They were great! The service Dept were nice. They got done before the time that it was suppose to be ready.Tammy was nice.Got waited on right away.Didn't wait long at all to pick car up. They got done before the time that it was suppose to be ready.Tammy was nice.Got waited on right away.Didn't wait long at all to pick car up. More

Excellent service very helpful and very accommodating Had an emission issue which we thought was taken care of but it came back, and they got me right in and took care of it... very happy with the service Had an emission issue which we thought was taken care of but it came back, and they got me right in and took care of it... very happy with the service I received More

Terrible Servic Awful Service really Brings to Truth that Dealerships are a Bunch if Snake oil Salesman. Car was Brought to dealership for oil change and tire rotatio Awful Service really Brings to Truth that Dealerships are a Bunch if Snake oil Salesman. Car was Brought to dealership for oil change and tire rotation. Picked car up had Previously marked the tires It was Documented in Recipe that rotation was Done. Called 5 separate times to rectify the situation. Once I got in contact with some one was told to bring the car back and they would do the tire rotation. Which then forced me to drive an extra 45 miles and get a ride because of there mistake. After the rotation was supposedly completed the 2nd time went out side to get the car and Again was LIED TO the tires were again Not Rotated. As Again I had the tires marked. They then rotated the tires on the spot as I watched to make sure it was done. Was told to Bring the car back and they would detail it for me as a form of repayment for the inconvenience. I did bring it in and what ever was done was far from detailed as the rims were Never Cleaned car was never waxed or the inside wasn’t Shampooed or even whipped done as I still had my kids Footprints on the back of the seats. At this Point I would Pay any friends or Family to never Go to that Slimy excuse of a shop. I have already tried to reach out to Chevy and contacted the Better Buisness Burrow. More

awesome people, great price! I had been going back and forth with several dealerships trying to find a truck in a hurry because mine had broken down. Finally when I talk to Scrant I had been going back and forth with several dealerships trying to find a truck in a hurry because mine had broken down. Finally when I talk to Scranton they were nice enough to send a driver to come pick me up and put me in a temporary truck until I found the one that was right for me. I can't recommend them enough. More