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Scranton Chevrolet of Norwich
Norwich, CT
2,261 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,261 reviews
June 26, 2019
Zero Accountability Unfortunately the worst customer service I have received from a "Professional" establishment. Zero accountability and responsibility from a management Unfortunately the worst customer service I have received from a "Professional" establishment. Zero accountability and responsibility from a management stand point. After trusting this company with a check engine issue that span for months which they claimed was "Bad Gas", I paid the price for his poor decisions. We were forced to have multiple people call in order to get a status on the vehicle, Not sure the point of an appointment when they won't work on the vehicle for a week. After my issues, turns out the previous dealership owners said they were notorious for problems, wish I knew that before hand. If you have to use this place, google your issue and let them know how to fix it... I ended up using a different local Chevrolet Dealership who discovered/resolved my issue in 24 hours, I would advise the same More
by Mitch
Employees Worked With
Mark Halloran
June 22, 2019
exelent salesman friendly and very helpful was informative about each step in the process called to keep me updated about my vehicles progress and called aga salesman friendly and very helpful was informative about each step in the process called to keep me updated about my vehicles progress and called again to let me know it was ready More
by SLYELTON
Verified CustomerEmployees Worked With
Tudor Freeguard
June 22, 2019
Oil change Fast service and tire rotation included for less than rest. Fast service and clean waiting room great drive in area and just a great dealership from m Fast service and tire rotation included for less than rest. Fast service and clean waiting room great drive in area and just a great dealership from my buying experience to the service center More
by GFODOR
Employees Worked With
I couldn’t remember there names
June 22, 2019
Easy, stress free, great all around experience Was greeted with excellent service was treated extremely well. Best experience buying a vehicle I’ve ever had. Great people , great prices. Really go Was greeted with excellent service was treated extremely well. Best experience buying a vehicle I’ve ever had. Great people , great prices. Really go above and beyond to help you and make buying a vehicle fun and easy . Kamila and James help me and I can’t thank them enough. Blown away by there service and commitment to excellence More
by andymaines16
June 21, 2019
Excellent They were so helpful and made sure I got a car that would fit all my needs. Josh was awesome he went out of his way for me. They were so helpful and made sure I got a car that would fit all my needs. Josh was awesome he went out of his way for me. More
by CYNDPALMA
Employees Worked With
Josh Dickson, James Mitchell
June 19, 2019
Cane in for tire rotation and oil change. Great service , th Always very pleased with the service received at this location. Waiting time reasonable, staff always greets you with a smile. Thankyou! Will recomme Always very pleased with the service received at this location. Waiting time reasonable, staff always greets you with a smile. Thankyou! Will recommend to friends. More
by Gdobrowski
June 18, 2019
I literally had never seen the bottom of my own new car! They were so professional and precise. The video was perfect! Excellent customer service! Thanks so much. They helped and sent text reminders. Awesome They were so professional and precise. The video was perfect! Excellent customer service! Thanks so much. They helped and sent text reminders. Awesome awesome I would refer anyone. More
by APRILISROGERS
Employees Worked With
Joseph Baton, Sarah Lizotte
June 18, 2019
Engine noise I was very impressed with the service department, Sara wss very helpful. My problem was resolved in a short time. I will definitely be back. I was very impressed with the service department, Sara wss very helpful. My problem was resolved in a short time. I will definitely be back. More
by MSDOLPHIN0910
Employees Worked With
Sarah Lizotte
June 18, 2019
Amazing experience Everyone was so attentive to my concerns and wishes. They found the perfect car my desires and needs Kamilla knew exactly what I want and facilitate g Everyone was so attentive to my concerns and wishes. They found the perfect car my desires and needs Kamilla knew exactly what I want and facilitate getting the car for me More
by PEDRO.UGARELLI
June 17, 2019
Excellent dealership Had nothing but excellent service there. From the sales lady to the finance department...........BRAVO!!! I would and will recommend Scranton Chevrole Had nothing but excellent service there. From the sales lady to the finance department...........BRAVO!!! I would and will recommend Scranton Chevrolet to all my friends More
by billerjerry
