Scranton Chevrolet of Norwich

Everyone in sales and finance, FANTASTIC I worked with Tudor and James mostly. But everyone was very friendly, welcoming, and worked together. I received my car for a very good deal and James I worked with Tudor and James mostly. But everyone was very friendly, welcoming, and worked together. I received my car for a very good deal and James in finance did a great job of explaining everything. I also recommend working with Tudor if you're thinking of buying a car here. Charming gentleman and super helpful. David in Management also very welcoming! More

Straight forward, no bs. From the moment I walked in, the staff is courteous and friendly. Kamila has been my sales rep for a car, and a truck and two leases. She goes the From the moment I walked in, the staff is courteous and friendly. Kamila has been my sales rep for a car, and a truck and two leases. She goes the extra mile. James in finance was great. He didn't try to up sale me a bunch of stuff I didn't need. The people at Scranton Chevrolet make buying a car a pleasant experience. More

Silverado under warranty but stil cost me $582 I have a 2014 Silverado with 48000 miles, power train warranty still in effect. Truck automatically switched to 4wd low stranding me twice. Dealership I have a 2014 Silverado with 48000 miles, power train warranty still in effect. Truck automatically switched to 4wd low stranding me twice. Dealership charges 582 “not covered under warranty??? Not right..... 4wd is part of power train but this specific part is not. Truck should not have had an issue like this with only 48000. I have been a Chevy owner for many years but this issue will make me re think my next purchase of a Chevy. More

Efficient, friendly & informative truck leasing experience. From the Leasing Consultant to the Inventory Manager to the General Sales Manager to the Finance Manager my experience was efficient, friendly, and in From the Leasing Consultant to the Inventory Manager to the General Sales Manager to the Finance Manager my experience was efficient, friendly, and informative. Scranton Chevy offered a fair amount for my trade-in vehicle and used multiple incentives to lower the total cost of the new vehicle. Thank you Scranton Chevy team. More

Dead battery Made an appt and vehicle was dropped off at 0700, was later informed that it was a drop off appt and not a wait for vehicle appt. Services took 7 hour Made an appt and vehicle was dropped off at 0700, was later informed that it was a drop off appt and not a wait for vehicle appt. Services took 7 hours, actual services was less than 1-2 hours. Battery not covered under certified warranty. Manager and clerk didn’t seem to care about my concerns More

Tahoe Had issues with ac. The shop fixed the issue as soon as possible. Realize we didn’t have an extended warranty, we have one now Had issues with ac. The shop fixed the issue as soon as possible. Realize we didn’t have an extended warranty, we have one now More

Lack of communication & care This is the second time I’ve brought my vehicle in for the same issue. This is the second time it’s taken several weeks with them having my car to fix This is the second time I’ve brought my vehicle in for the same issue. This is the second time it’s taken several weeks with them having my car to fix nothing. I took 18 days of me calling once or twice a week for someone to call me back and communicate with me what is going on? 18 days of no one calling me! I wouldn’t recommend this dealer for service at all. I have opened up a complaint with cooperate and I fully intend of following through. Worst communication ever with service manager and the people below him. No one takes accountability everyone pushes the problem on to someone else and blames the next. Ended up picking my car up after 22 days of them having it and it wasn’t even fixed. Go anywhere else but to this place! Lastly it’s been my observation they have new employees every few weeks no one stays long term so they other excuse is I’m new here so I don’t know. I’m highly disappointed with how things have gone since I brought my suv in for an issue. Melissa Lopez More