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Scranton Chevrolet of Norwich

Norwich, CT

4.5
2,261 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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774 W Thames St

Norwich, CT

06360

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Showing 2,261 reviews

July 17, 2019

Sales person was awesome staff was very friendly The dealership was responsive to my request sales person was great to work with as was the sales manager. Small issues with the car were addressed im More

by plumber1669
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2019 -

Scranton Chevrolet of Norwich responded

Wow plumber, thanks for letting us know we hit the mark! We try every day to show customers the experience you described. Thanks again for your business and review. See you at your first service. Respectfully, Dominick Salemi General Sales Manager

July 17, 2019

Josh was so great!! Super easy fast sale! Josh was amazing! Travelled from vt for this sale! Inquired online and within 2 days it was ours ! Thank you for your awesome se More

by HOLLY.STROMME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dickson
Jul 22, 2019 -

Scranton Chevrolet of Norwich responded

Thanks Holly! We are super happy that your visit was worth the trip and thanks for letting everyone else know. Enjoy the Silverado and enjoy your summer. Respectfully, Dominick Salemi General Sales Manager

July 17, 2019

Always great service at the service department Always a friendly crew at the service department. Quick check-in, thorough work and a report card on my truck when they are done. Great pricing, could More

by Wendy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Lizotte
Aug 20, 2019 -

Scranton Chevrolet of Norwich responded

Thanks for the great review! The status report card on vehicle is so valuable, glad you appreciate it. You worked with Tammy who is always happy to see her customers. Thanks again for coming in and we hope to see you soon!

July 16, 2019

Fantastic from start to finish! A pleasant and relaxing experience in buying a truck. It’s been awhile since I’ve said that! I live 2 1/2 hours away from this dealership I was in No More

by CAPETOKEYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamila Pelliccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Temporary Finance Manager Randy(?), David Tignonsini
Jul 22, 2019 -

Scranton Chevrolet of Norwich responded

Capetokeys, thank you very much for the opportunity to earn your business and for the details of your experience. We are proud to have you in the Scranton family and to have provided you with the deal you deserve. Your review and your business mean a lot to Kamila, David, and the rest of the team. Enjoy the truck! Respectfully, Dominick Salemi General Sales Manager

July 16, 2019

Great experience Tudor helped my parents and I with purchasing my first car. He was very helpful and gave us a lot of advice. My family and I have never been to this d More

by marie93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tudor Freeguard
Jul 22, 2019 -

Scranton Chevrolet of Norwich responded

Awesome review Marie! Thanks for putting the word out about your great experience with Tudor and thank you again for your business. Say hello when you come in for service and enjoy the car! Respectfully, Dominick Salemi General Sales Manager

July 12, 2019

Service to fix a recall and oil change I made an appointment because I got a letter for a recall on my husband’s Trax. I went in for the appointment and I was told they were only going to i More

by DBENDFELT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure of name service manager
Jul 30, 2019 -

Scranton Chevrolet of Norwich responded

Thank you for servicing your vehicle with us. We will reach out directly when the parts become available for the recall on your vehicle.

July 12, 2019

Great Except Price Everyone I talked to was great and the service was quick and flexible. The price was high due to labor and that was the downside of my visit. More

by BRKSKNTS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2019 -

Scranton Chevrolet of Norwich responded

Thank you for taking the time to share your thoughts. I'm glad you had great service at your visit. I know price is a concern for all of us and we do try stay competitive with specials, coupons, and even price checking ourselves against the area. Please take advantage of any specials we may offer and thank you again for the kind words. I'm sure Tammy looks forward to seeing you again.

July 11, 2019

Extremely Rude and unprofessional Wont do Business here again and would not recommend and if you have an issue the GM Matt will just hang up on you as well! More

by jimjohnson101
Recommend Dealer
No
Employees Worked With
Matt Scranton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2019 -

Scranton Chevrolet of Norwich responded

Mr Johnson, We take our customer experiences very seriously. Immediately after receiving your message, I reached out directly and offered both my direct phone line and my email. After reviewing our records, we do not show anyone with your name ever doing business at Scranton Chevrolet or our other locations. We reached out to DealerRater.com to attempt to have them help us resolve any issue, they were not able to verify that you were a customer of ours either. If you somehow missed all of our attempts to reach you, I still encourage you to reach out. I have never hung up on a customer and would be happy to take your call. Again my number is 860-889-3333 and my direct extension is 106.

Jul 29, 2019 -

jimjohnson101 responded

Great I’ll call this week. Didn’t get any calls or emails

July 09, 2019

Oil change Despite showing up early on the day after a holiday without an appointment, the shop got me in almost immediately. The service took longer than usual More

by Tjr1256
Recommend Dealer
Yes
Employees Worked With
Aug 20, 2019 -

Scranton Chevrolet of Norwich responded

We are constantly working to improve the flow of a customer vehicle through our shop. We not only want to get you in but get you on your way too. Yes, you caught us short handed. Feedback is important to us and has led to many changes including expanding our staffing to try preventing issues like this. Thank you so much for coming in and we hope to see you again.

July 09, 2019

Charged for services not completed Paid for oil change and tire rotation. Tires were not rotated but I was charged the service. I have a tree sap stain on my rim and was able to use tha More

by SMITH.DANIEL0510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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