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Scranton Chevrolet of Norwich

Norwich, CT

4.5
2,260 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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774 W Thames St

Norwich, CT

06360

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Showing 2,260 reviews

November 17, 2019

Amazing Experience! I’ve always utilized the service department to maintain my vehicles and have had very professional and excellent experiences. My vehicle was in need o More

by Couture
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dickson, James Mitchell
Nov 29, 2019 -

Scranton Chevrolet of Norwich responded

Thank you Couture! Amazing review of an amazing experience it seems. Thank you for the opportunity to earn your business. Dominick Salemi General Sales Manager

November 15, 2019

November 2019 Overall I am somewhat satisfied with my latest service for my truck. The mechanic did a great job in communicating to me issues and solutions. However More

by Burnham.tyler
Recommend Dealer
Yes
Employees Worked With
Amy Hogberg
November 11, 2019

Great service department but slow and unfriendly sales Amy Hogberg was very helpful and welcoming. The oil change took over an hour which is much longer that an oil change takes me to do myself in my drive More

by BRKSKNTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Hogberg
Nov 29, 2019 -

Scranton Chevrolet of Norwich responded

BRKSKNTS, thank you for your great review of Amy and the service you were provided. We are sorry to hear that you were not provided the attention you requested from the sales department and I am here personally to answer any questions you may have to rectify that. Thank you for letting us know how we can be better. Dominick Salemi General Sales Manager

November 07, 2019

Tudor Freeguard was so understanding and helpful when I needed his understanding and help after an accident! He is always there if I call with questions! More

by Terri
Recommend Dealer
Yes
Employees Worked With
Tudor Freeguard
Nov 18, 2019 -

Scranton Chevrolet of Norwich responded

Thank you for your kind review of Tudor and his attention to his customers. It is always nice to hear about your positive experiences. Thanks for letting everyone know! Dominick Salemi General Sales Manager

November 07, 2019

I highly recommend Scranton Chevrolet. They are fair, honest and reliable. The entire process was fast. All the employees were friendly and knowledgeable. They got me into the exact vehicle I wanted. I w More

by MsOr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mitchell, Tudor Freeguard
Nov 18, 2019 -

Scranton Chevrolet of Norwich responded

Thank you for the kind words MsOr. We are happy that we could provide you with a great experience and thank you again for the opportunity. Enjoy the vehicle! Dominick Salemi General Sales Manager

November 07, 2019

Purchasing a new car When purchasing my new (used) car, Josh was informative and extremely helpful! James in finance was very thorough and ensured that I got the best deal More

by BCOTTRELL12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dickson, James Mitchell
Nov 18, 2019 -

Scranton Chevrolet of Norwich responded

Awesome review bcottrell! Thank you for your business. We enjoyed making your experience a positive one and thank you for letting everyone out there know. Enjoy the vehicle! Dominick Salemi General Sales Manager

November 06, 2019

Pontiac Solstice I didn't purchase this Pontiac at this dealership but they went beyond my expectations welcoming me and my Vehicle to their family. I wouldn't hesita More

by hd.randy63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Hogberg
November 06, 2019

Not satisfied My wife brought truck in for a brake pedal recall on tuesday. When she left display screen on dash did not work. Brought truck in today was told the More

by Dsanders886
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amy Hogberg
Dec 03, 2019 -

Scranton Chevrolet of Norwich responded

Hello Mr. Sanders, I am glad we were able to talk and resolve this issue for you. Thank you Scranton Chevy Service Team

November 06, 2019

good job Did a thorough job of fixing a few problems and recommending 1 other. Tammy was very helpful. Was disappointed in the GM card offer. If I got a G More

by F.BACKUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2019

New truck It was a pleasure working with Tudor and the sales staff. It was a great experience and my new truck is great. Thank you for the help More

by SWALEJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tudor Freeguard
Nov 06, 2019 -

Scranton Chevrolet of Norwich responded

Thank you Mr. Swale! So glad we could save you the money and earn your business. Thanks for the review and helping us make things easy and smooth. Come see us next time you are in for service. Dominick Salemi General Sales Manager

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