Scranton Chevrolet of Norwich

Excellent professional, courteous, and knowledgeable service staff!! I didn’t have to wait around all day to get my truck serviced! The mechanic was very experienced. I could tell right away. service staff!! I didn’t have to wait around all day to get my truck serviced! The mechanic was very experienced. I could tell right away. More

When I brought my truck in for service I drove it straight in. The service tech did a computer check and explained what they would be doing. She then directed me to the waiting area. A short time lat straight in. The service tech did a computer check and explained what they would be doing. She then directed me to the waiting area. A short time later I was sent a video of what they were doing. Everyone was polite and professional and got the job done quickly and completely. More

The service staff was straightforward, professional, courteous and explained in easy to understand the step by step process for repairing my 2010 GMC Sierra truck! courteous and explained in easy to understand the step by step process for repairing my 2010 GMC Sierra truck! More

Friendly and a staff that is willing to explain things clearly and directly. Bought my car there a couple years ago and I continue to be happy with you guys since. clearly and directly. Bought my car there a couple years ago and I continue to be happy with you guys since. More

I brought my truck in for a airbag recall and to get my door handle (wasn’t opening) checked out. After waiting a few hours to get the truck (I know things take time and it can’t be done in minutes) I get door handle (wasn’t opening) checked out. After waiting a few hours to get the truck (I know things take time and it can’t be done in minutes) I get back to the dealership to check on my truck. I see it sitting out back all ready to go, well apparently it wasn’t. I had to wait another 25-30 minutes (no biggie). Finally after sitting there for a while, they come and tell me my trucks all good to go. I get in and start it, drive to the entrance of the dealership and notice my tints been ripped right in middle of the window. I turn around and go back in like anyone would and I tell my frustration to the employee behind the counter. She totally understands and gets the manager Tony. Tony came out and I showed him what the issue was. We talked about it and discussed what options there were to replacing it or a partial refund or anything like that. We come to an agreement on the dealership just reimbursing me for a window tint done elsewhere as long as I bring in the receipt. But before we shake hands and make the deal official, he has to check the cameras to make sure the tint was fine when the truck was dropped off, again I totally understand and I sit back down in the waiting area. Well this turned into about an hour long wait, so I walk up to the kind young women working behind the counter and ask for Tony. She comes back quickly and says Tony’s kind of busy right now is there anything I can help you with? So I have her ask Tony how long I’m supposed to wait for this film to be done. Well her answer is where it gets frustrating, I find out MORE then an hour later that the guy that can rewind the footage isn’t even at work. So now I’m frustrated because I waited an hour+ for someone that’s not even in the building. So I ask to talk to Tony and once again he’s to busy but now he agrees to the deal and just to let the lady at the front know when my appointment is and when I could come back with the receipt. Fast forward 2 days and I get my window done and go back to the dealership with the receipt. The women at the front makes a copy and tells me that Tony will send out the check next week because it was already Friday. Whatever, at this point when it comes it comes. So the following week, nothing. I call and ask to talk to the same women that had helped me with the situation the week prior. It took her less then three days to get the check to my mailbox with AMAZING customer service the whole time. Still to this day haven’t heard back from Tony. More

Super friendly and really helpful throughout the whole duration of waiting for my truck to be repaired! Helped me with any and all questions I had about my repair or the pricing of the work I had done! De duration of waiting for my truck to be repaired! Helped me with any and all questions I had about my repair or the pricing of the work I had done! Definitely one of the top employees at the dealership! More